B2B product managers get lots of feature requests from customer-facing teams. We try to get as much of the "why" behind the request

I see it as a micro-opportunity for me to coach CSMs, Sales & Support reps. This way, over time, the quality of feedback will improve

A thread 🧵

PM's role in decision-making per Kevin Weil, OpenAI CPO. Via @lennysan.bsky.social

Decisions don't have to come from PM. PM should guide the room toward quality decision

Reminds me of @moskov.goodventures.org Asana cofounder: Prep meetings with “What questions do we want to answer?”, and not goals

Product management is such a misunderstood role. Mainly because it’s unique per company.
But a lot of the "it's unique per company" is actually "it's unique per founder".

A blog post about resentment and empathy towards leadership.

www.guypeled.com/p/resentment...

Product managers watching users engaging with their feature-rich but usability-poor product

This is great advice for new hires. It's even better advice for candidates.
You'd want to be perceived as a fast learner. Best indication for that is the level of granularity of your questions during the interview.

Below is from this excellent article:
review.firstround.com/the-indispen...

Many Product Managers still work as if their job is to make decisions.

No.

Your job is ensuring decision quality and that a decision is made.
Your job is to extract the best decision out of the room.

Making a decision yourself is last resort to prevent death by committee.