Andre Agassi once held a plastic rat for me to take a photo at a Halloween baseball carnival in Vegas. I hadn’t recognized him and was later informed. Here’s the photo

In addition, I personally experienced this when IBM changed their pension policy back in the 90s - promises broken to loyal employees. Don’t get me wrong, it is an ugly abomination of a bill in any case.

She’s 53 and a technical expert, hardly elderly or needy. Far more needy people are impacted by this awful bill, let’s focus on them. There are much much bigger problems with this legislation. This article is more likely to get supporters for the policy change than sympathy for those affected IMO.

@mrosas.bsky.social may have some input on this one. She built an expert support team using primarily entry-level folks at at Looker. It’s all about empathy and intelligence, and being given time to provide the help needed. And having fun doing it.

IIRC all the IBM execs quoted the book during that time like it was the big thing.

Queued up thanks!

I posted a gift link to the article. I have been a paid Atlantic subscriber for years and have gifted very very few links. I feel I’ve paid for this one for my handful of followers and whoever else comes across this post. My feeling is that this story is important enough to do this.

I posted a gift link