Pegah Moradi
@pegahmoradi.bsky.social
PhD candidate in Information Science at Cornell studying automation, work, and self-checkout 🛒 https://pegahmoradi.github.io/ (mostly crossposting from @moradipegah on X)
this is literally my superbowl
March 12, 2025 at 4:06 PM
this is literally my superbowl
My paper (with @karenlevy.bsky.social and Cristobal Cheyre!) on how self-checkout deepens these relational demands for cashiers is forthcoming in @acm-cscw.bsky.social 2025 :)
🔗 Link here: arxiv.org/pdf/2401.00205
🔗 Link here: arxiv.org/pdf/2401.00205
January 22, 2025 at 7:34 PM
My paper (with @karenlevy.bsky.social and Cristobal Cheyre!) on how self-checkout deepens these relational demands for cashiers is forthcoming in @acm-cscw.bsky.social 2025 :)
🔗 Link here: arxiv.org/pdf/2401.00205
🔗 Link here: arxiv.org/pdf/2401.00205
I spoke with @annlarson.bsky.social about how store tech can increase demands on frontline retail workers, for her latest in The Nation!
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding:
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding:
![Text from article: Automation may also have unintended social consequences. Pegah Moradi, a PhD candidate and researcher in Information Science at Cornell University, studies automation in retail. “When [an electronic shelf label] breaks down in the store,” she explained, “the worker has to repair the system even if they don’t have the technical expertise. The customer becomes frustrated: There is no price available, or why has the price changed? The burden falls on the employee to alleviate the tension of that situation.” The technology may put employees in the position of performing what Moradi calls “relationship management,” adding social pressure to service jobs but without additional pay or training.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:iuapdbkkbx2nvfqoqksek4re/bafkreihfqzgnucd7rmexljtf674zig7ahjqkkadhdbvdtbwqmgzptin6vy@jpeg)
January 22, 2025 at 7:28 PM
I spoke with @annlarson.bsky.social about how store tech can increase demands on frontline retail workers, for her latest in The Nation!
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding:
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding: