Pegah Moradi
@pegahmoradi.bsky.social
PhD candidate in Information Science at Cornell studying automation, work, and self-checkout 🛒 https://pegahmoradi.github.io/ (mostly crossposting from @moradipegah on X)
Reposted by Pegah Moradi
We've all used self-checkout as customers. But how is it changing jobs for cashiers? Through an interview study for #CSCW2025, @pegahmoradi.bsky.social tells us about how self-checkout can turn cashiers into cops: tinyurl.com/copcashiers-...
How Self-Checkout Is Turning Cashiers Into Cops
If you’ve ever used self-checkout, you might’ve heard the kiosk’s robotic voice utter its famous phrase: “Please wait! Help is on the way.”
tinyurl.com
October 16, 2025 at 8:06 AM
We've all used self-checkout as customers. But how is it changing jobs for cashiers? Through an interview study for #CSCW2025, @pegahmoradi.bsky.social tells us about how self-checkout can turn cashiers into cops: tinyurl.com/copcashiers-...
For @thehill.com, I wrote about what the Biden-Trump autopen controversy can tell us about automation, AI, and trust: thehill.com/opinion/whit...
thehill.com
August 1, 2025 at 2:52 PM
For @thehill.com, I wrote about what the Biden-Trump autopen controversy can tell us about automation, AI, and trust: thehill.com/opinion/whit...
I had a great conversation with Madison Snider at Siegel about how various technologies—from complex AI tools to basic self checkout—are changing the nature of service jobs for millions of Americans 🛒 Give it a read to learn more about my recent work! :)
www.siegelendowment.org/insights/the...
www.siegelendowment.org/insights/the...
The Human in the Loop: Pegah Moradi on Automation, Discretion, and the Future of Frontline Work - Siegel Family Endowment
Pegah Moradi is a PhD candidate in Information Science at Cornell University, where she studies the social and organizational dimensions of digital automation, with a focus on its impacts on work and ...
www.siegelendowment.org
June 3, 2025 at 4:01 PM
I had a great conversation with Madison Snider at Siegel about how various technologies—from complex AI tools to basic self checkout—are changing the nature of service jobs for millions of Americans 🛒 Give it a read to learn more about my recent work! :)
www.siegelendowment.org/insights/the...
www.siegelendowment.org/insights/the...
The Heritage Foundation-backed "Oversight Project" pointing out that Biden used an autopen to sign a number of documents *would* be damning...if it wasn't the case that nearly every president since JFK has done the same
March 12, 2025 at 4:02 PM
The Heritage Foundation-backed "Oversight Project" pointing out that Biden used an autopen to sign a number of documents *would* be damning...if it wasn't the case that nearly every president since JFK has done the same
Reposted by Pegah Moradi
A coming flood of federal grant proposals will claim AI makes projects cheaper & better. Many will be empty promises. This admin needs to place the best bets it can on AI.
For the Federation of American Scientists' Day One Project, my memo on AI grant governance
fas.org/publication/...
For the Federation of American Scientists' Day One Project, my memo on AI grant governance
fas.org/publication/...
Bring AI Governance to Competitive Grants
To tackle AI risks in grant spending, grant-making agencies should adopt trustworthy AI practices in their grant competitions and start enforcing them against reckless grantees.
fas.org
January 30, 2025 at 7:45 PM
A coming flood of federal grant proposals will claim AI makes projects cheaper & better. Many will be empty promises. This admin needs to place the best bets it can on AI.
For the Federation of American Scientists' Day One Project, my memo on AI grant governance
fas.org/publication/...
For the Federation of American Scientists' Day One Project, my memo on AI grant governance
fas.org/publication/...
oh no…embarrassing!! this is the correct link (thanks Mike!): arxiv.org/pdf/2410.02888
January 23, 2025 at 2:43 AM
oh no…embarrassing!! this is the correct link (thanks Mike!): arxiv.org/pdf/2410.02888
I spoke with @annlarson.bsky.social about how store tech can increase demands on frontline retail workers, for her latest in The Nation!
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding:
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding:
![Text from article: Automation may also have unintended social consequences. Pegah Moradi, a PhD candidate and researcher in Information Science at Cornell University, studies automation in retail. “When [an electronic shelf label] breaks down in the store,” she explained, “the worker has to repair the system even if they don’t have the technical expertise. The customer becomes frustrated: There is no price available, or why has the price changed? The burden falls on the employee to alleviate the tension of that situation.” The technology may put employees in the position of performing what Moradi calls “relationship management,” adding social pressure to service jobs but without additional pay or training.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:iuapdbkkbx2nvfqoqksek4re/bafkreihfqzgnucd7rmexljtf674zig7ahjqkkadhdbvdtbwqmgzptin6vy@jpeg)
January 22, 2025 at 7:28 PM
I spoke with @annlarson.bsky.social about how store tech can increase demands on frontline retail workers, for her latest in The Nation!
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding:
Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding: