Where are people at these days on the culture of star reviews and sellers/companies trying to fix their mistakes with service recovery to get better reviews from consumers?

I just ran into this on eBay and am reminded of how much I hate it. 5 stars is for getting it right the first time!

Of the many metaphors out there for the seeming futility of the human struggle with rationalism, I’ve been enjoying “A Canticle for Leibowitz” lately