Nix!
nixelite.bsky.social
Nix!
@nixelite.bsky.social
I'm Nix!! I'm gay and girls are cute
Twitch
Twitch is the world
www.twitch.tv
November 1, 2025 at 3:43 AM
Twitch
Twitch is the world
www.twitch.tv
November 1, 2025 at 3:17 AM
Reposted by Nix!
This is getting shared a *lot*, so I want to really encourage direct action. You can call a payment processor using information at stop-paypros.neocities.org

Calling is important for them - each call to their support costs them money. The goal is literally to cause them trouble until they yield.
CPBC

Cards
Paypros
Banks
CYOA

4 a day
Choose from your menu
AND KEEP CALLING
August 31, 2025 at 2:13 AM
Reposted by Nix!
- Another monthly metric to keep in mind is first call resolution (FCR). A lot of places these days don't want customers calling back, and they measure this, typically against a goal of 90%+. Tanking this number will typically get an equal amount of attention as service level.
July 25, 2025 at 5:11 PM
Reposted by Nix!
- Service level needs to drop for at least a month. This is how most call centers decided if they had a good month or not. Most times this means answering 80% of all calls in under 30 seconds. More and longer calls makes that harder.
July 25, 2025 at 5:11 PM
Reposted by Nix!
- Increased handle times reeeealllly stand out. If every call is taking, on average, even 3 seconds longer than normal, that is typically worth one additional body in a seat. 30-60 seconds and suddenly we're talking of adding an unexpected new hire class, which costs soooo much money
July 25, 2025 at 5:11 PM
Reposted by Nix!
- Forecast accuracy needs to be off for at least a week before I notice / bring it to management's attention. What is off? Up by at least 10%. I don't know what normal volume is at MC or Visa, but that's one goal to get attention.
July 25, 2025 at 5:11 PM
that’s still juvenile he’s still GROWING
May 22, 2025 at 12:04 AM