“This isn’t a nudge toward innovation. It’s a mandate wrapped in a manifesto. And it’s a mistake.”

In response to Shopify’s leaked internal memo on AI, Justin Robbins weighs in on where they got it wrong, and what true transformation actually requires.

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Too often, leaders focus on big ideas but fail to translate their impact across the business. If no one sees the value, does it even exist?

The best leaders don’t just innovate. They connect. They make their work impossible to ignore by speaking the language of other teams.

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Justin Robbins sat down with Mitel’s CTO, Luiz Domingos, to unpack the key factors that can determine the success—or failure—of CX investments.

🎥 Full interview: www.youtube.com/watch?v=7Hmz...

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In the newest episode of Hammering It Out with Hammer, Metric Sherpa's Nate Brown explored the complexities of contact center accessibility tracking and phone number validation with Hammer’s Eric Day. 

🎙️ www.youtube.com/watch?v=ElmM...

AI is raising more questions than answers—but asking the right ones is key.

Justin Robbins shared insights with Centrical on making AI a business necessity, not just an experiment.

How is your organization approaching AI?

#CX #AI