Metric Sherpa
@metricsherpa.bsky.social
No vendor bias. No fluff. Just real, data-backed CX expertise. Ready to own the conversation? Let’s talk.
“This isn’t a nudge toward innovation. It’s a mandate wrapped in a manifesto. And it’s a mistake.”
In response to Shopify’s leaked internal memo on AI, Justin Robbins weighs in on where they got it wrong, and what true transformation actually requires.
metricsherpa.com/shopifys-ai-...
In response to Shopify’s leaked internal memo on AI, Justin Robbins weighs in on where they got it wrong, and what true transformation actually requires.
metricsherpa.com/shopifys-ai-...
April 10, 2025 at 2:17 PM
“This isn’t a nudge toward innovation. It’s a mandate wrapped in a manifesto. And it’s a mistake.”
In response to Shopify’s leaked internal memo on AI, Justin Robbins weighs in on where they got it wrong, and what true transformation actually requires.
metricsherpa.com/shopifys-ai-...
In response to Shopify’s leaked internal memo on AI, Justin Robbins weighs in on where they got it wrong, and what true transformation actually requires.
metricsherpa.com/shopifys-ai-...
April 7, 2025 at 1:59 PM
Too often, leaders focus on big ideas but fail to translate their impact across the business. If no one sees the value, does it even exist?
The best leaders don’t just innovate. They connect. They make their work impossible to ignore by speaking the language of other teams.
🔗 Read full post ⬇️
The best leaders don’t just innovate. They connect. They make their work impossible to ignore by speaking the language of other teams.
🔗 Read full post ⬇️
April 3, 2025 at 2:57 PM
Too often, leaders focus on big ideas but fail to translate their impact across the business. If no one sees the value, does it even exist?
The best leaders don’t just innovate. They connect. They make their work impossible to ignore by speaking the language of other teams.
🔗 Read full post ⬇️
The best leaders don’t just innovate. They connect. They make their work impossible to ignore by speaking the language of other teams.
🔗 Read full post ⬇️
🚨 Who’s buying your CX tech? Probably the wrong people. 🚨
In our latest blog, Justin Robbins breaks down:
🔹 Why the buyer-user gap is growing
🔹 The real cost of sidelining operations teams
🔹 How to make CX tech decisions that actually drive results
metricsherpa.com/whos-buying-...
In our latest blog, Justin Robbins breaks down:
🔹 Why the buyer-user gap is growing
🔹 The real cost of sidelining operations teams
🔹 How to make CX tech decisions that actually drive results
metricsherpa.com/whos-buying-...
Who’s Buying Your CX Tech? Probably the Wrong People.
CX technology is failing—not because of the tech itself, but because buyers don’t understand the people using it. Learn why the buyer-user gap is widening, the costly mistakes companies keep making, a...
metricsherpa.com
March 31, 2025 at 2:51 PM
🚨 Who’s buying your CX tech? Probably the wrong people. 🚨
In our latest blog, Justin Robbins breaks down:
🔹 Why the buyer-user gap is growing
🔹 The real cost of sidelining operations teams
🔹 How to make CX tech decisions that actually drive results
metricsherpa.com/whos-buying-...
In our latest blog, Justin Robbins breaks down:
🔹 Why the buyer-user gap is growing
🔹 The real cost of sidelining operations teams
🔹 How to make CX tech decisions that actually drive results
metricsherpa.com/whos-buying-...
EC25 was a masterclass in what not to do when trying to win attention and deliver value. The hot term of the week? “Agentic.”
If tech companies can’t align on what a word means, how can buyers possibly trust them to solve real problems?
metricsherpa.com/agentic-more...
#CX #EnterpriseConnect
If tech companies can’t align on what a word means, how can buyers possibly trust them to solve real problems?
metricsherpa.com/agentic-more...
#CX #EnterpriseConnect
Agentic? More Like Anemic. The Real Problem with Tech Buzzwords at Enterprise Connect
Enterprise Connect 2025 exposed the dangers of tech buzzwords like “agentic.” Discover why clarity—not jargon—is the key to winning buyer trust and driving real results.
metricsherpa.com
March 24, 2025 at 2:20 PM
EC25 was a masterclass in what not to do when trying to win attention and deliver value. The hot term of the week? “Agentic.”
If tech companies can’t align on what a word means, how can buyers possibly trust them to solve real problems?
metricsherpa.com/agentic-more...
#CX #EnterpriseConnect
If tech companies can’t align on what a word means, how can buyers possibly trust them to solve real problems?
metricsherpa.com/agentic-more...
#CX #EnterpriseConnect
Our research shows that 88% of CX professionals lack the authority, influence, and cross-functional alignment needed to improve customer experience in their organizations. Why? Because many companies mistake service management for true experience leadership.
metricsherpa.com/stop-saying-...
metricsherpa.com/stop-saying-...
Stop Saying “Contact Center or CX Leader” Like They’re the Same Thing
Stop confusing contact center and CX leadership. Discover why conflating these roles damages customer experience efforts—and what businesses must do to fix it.
metricsherpa.com
March 17, 2025 at 3:18 PM
Our research shows that 88% of CX professionals lack the authority, influence, and cross-functional alignment needed to improve customer experience in their organizations. Why? Because many companies mistake service management for true experience leadership.
metricsherpa.com/stop-saying-...
metricsherpa.com/stop-saying-...
At Gladly Connect Live 2025, Nate Brown explored how AI can elevate customer service, not just automate it.
The big question: Will brands use AI just for efficiency, or to create radically better experiences?
Read more: metricsherpa.com/ai-as-the-si...
Let’s discuss. ⬇️
#CX #AI
The big question: Will brands use AI just for efficiency, or to create radically better experiences?
Read more: metricsherpa.com/ai-as-the-si...
Let’s discuss. ⬇️
#CX #AI
AI as the Sidekick, Agents as the Hero: Key Takeaways from Gladly Connect Live 2025
See how one major player in the CX technology space is seeking to enhance experiences through enhanced AI and human agent collaboration.
metricsherpa.com
March 14, 2025 at 7:39 PM
At Gladly Connect Live 2025, Nate Brown explored how AI can elevate customer service, not just automate it.
The big question: Will brands use AI just for efficiency, or to create radically better experiences?
Read more: metricsherpa.com/ai-as-the-si...
Let’s discuss. ⬇️
#CX #AI
The big question: Will brands use AI just for efficiency, or to create radically better experiences?
Read more: metricsherpa.com/ai-as-the-si...
Let’s discuss. ⬇️
#CX #AI
Justin Robbins sat down with Mitel’s CTO, Luiz Domingos, to unpack the key factors that can determine the success—or failure—of CX investments.
🎥 Full interview: www.youtube.com/watch?v=7Hmz...
📅 Join the conversation at Enterprise Connect! ⬇️
enterpriseconnect.com
🎥 Full interview: www.youtube.com/watch?v=7Hmz...
📅 Join the conversation at Enterprise Connect! ⬇️
enterpriseconnect.com
March 14, 2025 at 2:00 PM
Justin Robbins sat down with Mitel’s CTO, Luiz Domingos, to unpack the key factors that can determine the success—or failure—of CX investments.
🎥 Full interview: www.youtube.com/watch?v=7Hmz...
📅 Join the conversation at Enterprise Connect! ⬇️
enterpriseconnect.com
🎥 Full interview: www.youtube.com/watch?v=7Hmz...
📅 Join the conversation at Enterprise Connect! ⬇️
enterpriseconnect.com
In the newest episode of Hammering It Out with Hammer, Metric Sherpa's Nate Brown explored the complexities of contact center accessibility tracking and phone number validation with Hammer’s Eric Day.
🎙️ www.youtube.com/watch?v=ElmM...
🎙️ www.youtube.com/watch?v=ElmM...
March 13, 2025 at 3:16 PM
In the newest episode of Hammering It Out with Hammer, Metric Sherpa's Nate Brown explored the complexities of contact center accessibility tracking and phone number validation with Hammer’s Eric Day.
🎙️ www.youtube.com/watch?v=ElmM...
🎙️ www.youtube.com/watch?v=ElmM...
Metric Sherpa’s Justin Robbins & Diabolocom’s CEO agree: AI is redefining contact centers. From real-time insights to automation, the shift is happening fast.
📌 Read more: metricsherpa.com/diabolocoms-...
Would you trust AI with your CX? Let’s discuss. ⬇️
#AI #CX #ContactCenters
📌 Read more: metricsherpa.com/diabolocoms-...
Would you trust AI with your CX? Let’s discuss. ⬇️
#AI #CX #ContactCenters
Diabolocom’s Rise: How a Bold Bet on AI and Cloud is Reshaping Contact Centers
Discover how Diabolocom is reshaping contact centers with AI-driven automation, full technology ownership, and rapid deployment. Read Justin Robbins' insights from CCW Orlando 2025 on what sets them a...
metricsherpa.com
March 12, 2025 at 5:07 PM
Metric Sherpa’s Justin Robbins & Diabolocom’s CEO agree: AI is redefining contact centers. From real-time insights to automation, the shift is happening fast.
📌 Read more: metricsherpa.com/diabolocoms-...
Would you trust AI with your CX? Let’s discuss. ⬇️
#AI #CX #ContactCenters
📌 Read more: metricsherpa.com/diabolocoms-...
Would you trust AI with your CX? Let’s discuss. ⬇️
#AI #CX #ContactCenters