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@loyaltyguy.bsky.social
Musings about Customer Loyalty / Tech / CX.
Drinks too much coffee.
Supports Man Utd.
Drinks too much coffee.
Supports Man Utd.
Train disruptions in Singapore since 1st July. It's a low low low benchmark, I know, but I am glad that it's nowhere near as bad as #DeutscheBahn
September 14, 2025 at 5:05 AM
Train disruptions in Singapore since 1st July. It's a low low low benchmark, I know, but I am glad that it's nowhere near as bad as #DeutscheBahn
Sure, Nelson Lee. Sure.
August 23, 2025 at 2:09 AM
Sure, Nelson Lee. Sure.
August 11, 2025 at 11:46 PM
The recent brouhaha in the OverEmployment subreddit. Is that a US phenomenon? I don't get it. Why do people do it? Purely for the quick bucks? There's no way that's even possible in Singapore. We can hardly survive the one job we have 😅
August 10, 2025 at 1:49 AM
The recent brouhaha in the OverEmployment subreddit. Is that a US phenomenon? I don't get it. Why do people do it? Purely for the quick bucks? There's no way that's even possible in Singapore. We can hardly survive the one job we have 😅
Hawker centres are the great equalizer. MD or mechanic; Bungalow or HDB dwellers —doesn't matter. Same queue, same sweat, same plastic chairs, same types of utensils. #Singapore 🇸🇬
July 27, 2025 at 5:10 AM
Hawker centres are the great equalizer. MD or mechanic; Bungalow or HDB dwellers —doesn't matter. Same queue, same sweat, same plastic chairs, same types of utensils. #Singapore 🇸🇬
Honest reflection from a CEO. Even a CEO could be replaced by AI. Four "Rs": We gotta stay Reinvent to stay Relevant, remain Resilient and Responsible in our day-to-day activities.
July 27, 2025 at 2:41 AM
Honest reflection from a CEO. Even a CEO could be replaced by AI. Four "Rs": We gotta stay Reinvent to stay Relevant, remain Resilient and Responsible in our day-to-day activities.
Spent the last few weeks in China learning about new media. Boy, their digital marketing is lightyears ahead of Singapore. Liveselling is not just a gimmick. it's an important sales channel that even premiun brands such as SK-II are on it. It's an eye-opener!
July 20, 2025 at 6:14 AM
Spent the last few weeks in China learning about new media. Boy, their digital marketing is lightyears ahead of Singapore. Liveselling is not just a gimmick. it's an important sales channel that even premiun brands such as SK-II are on it. It's an eye-opener!
The AI paradox: While AI assistants disintermediate direct relationships, they still depend on human-generated trust signals - reviews, purchase patterns, and loyalty behaviours - to make recommendations. 🧵
June 29, 2025 at 1:19 AM
The AI paradox: While AI assistants disintermediate direct relationships, they still depend on human-generated trust signals - reviews, purchase patterns, and loyalty behaviours - to make recommendations. 🧵
I had a fanboy moment when Snowden came on.
A memorable quote:
"Popularity is a reflection of the average of society. But conformity doesn't bring forth innovation. You need to celebrate deviation. Because when you deviate from the mean, that's when progression can take place."
#SuperAI
A memorable quote:
"Popularity is a reflection of the average of society. But conformity doesn't bring forth innovation. You need to celebrate deviation. Because when you deviate from the mean, that's when progression can take place."
#SuperAI
June 18, 2025 at 6:53 AM
I had a fanboy moment when Snowden came on.
A memorable quote:
"Popularity is a reflection of the average of society. But conformity doesn't bring forth innovation. You need to celebrate deviation. Because when you deviate from the mean, that's when progression can take place."
#SuperAI
A memorable quote:
"Popularity is a reflection of the average of society. But conformity doesn't bring forth innovation. You need to celebrate deviation. Because when you deviate from the mean, that's when progression can take place."
#SuperAI
Sunday = meal prep day for the week.
June 8, 2025 at 3:56 AM
Sunday = meal prep day for the week.
1. Mandating RTO mindlessly is senseless. It *is* a form of quiet layoffs.
2. Working moms have it harder. It doesn't matter which country this is happening in. Society still expects women to care for kids more.
2. Working moms have it harder. It doesn't matter which country this is happening in. Society still expects women to care for kids more.
June 7, 2025 at 11:54 PM
1. Mandating RTO mindlessly is senseless. It *is* a form of quiet layoffs.
2. Working moms have it harder. It doesn't matter which country this is happening in. Society still expects women to care for kids more.
2. Working moms have it harder. It doesn't matter which country this is happening in. Society still expects women to care for kids more.
I was knackered beyond belief from the event. But receiving a thoughtful message like this makes the effort all worthwhile.
June 7, 2025 at 12:04 AM
I was knackered beyond belief from the event. But receiving a thoughtful message like this makes the effort all worthwhile.
Gojek's share price. What a shambles.
June 2, 2025 at 10:59 PM
Gojek's share price. What a shambles.
Good morning, Singapore 🇸🇬
May 26, 2025 at 10:46 PM
Good morning, Singapore 🇸🇬
I deleted my FB and IG account years ago. Recently I had to create a new IG account for work. I was surprised to find that OF content creators are promoting themselves on IG. Every other "suggested reels" are that of half-naked ladies. That makes scrolling IG for work or next to my wife, dangerous.
May 24, 2025 at 12:38 AM
I deleted my FB and IG account years ago. Recently I had to create a new IG account for work. I was surprised to find that OF content creators are promoting themselves on IG. Every other "suggested reels" are that of half-naked ladies. That makes scrolling IG for work or next to my wife, dangerous.
First time getting an orange juice from these ubiquitous vending machines. At $2 for a freshly-squeezed orange juice, that's a good deal. I wish there are more of such rather than bubble tea shops that mushroom up at every corner.
May 12, 2025 at 5:36 AM
First time getting an orange juice from these ubiquitous vending machines. At $2 for a freshly-squeezed orange juice, that's a good deal. I wish there are more of such rather than bubble tea shops that mushroom up at every corner.
Social media games are strong with this one.
April 25, 2025 at 5:10 AM
Social media games are strong with this one.
I hope such stern corrective action catches on in Singapore, too. There are too many service providers that deliberately make it difficult for customers to terminate their service, for e.g. Singtel forces the customers to return the TV box in person at their service centre.
April 22, 2025 at 2:21 PM
I hope such stern corrective action catches on in Singapore, too. There are too many service providers that deliberately make it difficult for customers to terminate their service, for e.g. Singtel forces the customers to return the TV box in person at their service centre.
Happy Resurrection Sunday ❤️
April 20, 2025 at 2:47 AM
Happy Resurrection Sunday ❤️
