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@loyaltyguy.bsky.social
Musings about Customer Loyalty / Tech / CX.
Drinks too much coffee.
Supports Man Utd.
Drinks too much coffee.
Supports Man Utd.
After rounds of program devaluation, I don't see how this latest move seeks to appease Starbucks customers.
ca.finance.yahoo.com/news/starbuc...
ca.finance.yahoo.com/news/starbuc...
Starbucks expands rewards program at grocery stores
The coffee chain's move to more than triple the number of products it sells under the rewards program comes following customer backlash after Starbucks overhauled an existing program last year. Compa...
ca.finance.yahoo.com
November 2, 2025 at 8:59 AM
After rounds of program devaluation, I don't see how this latest move seeks to appease Starbucks customers.
ca.finance.yahoo.com/news/starbuc...
ca.finance.yahoo.com/news/starbuc...
Nothing like having a health scare, being forced to face your mortality, that makes you recalibrate your priorities in life. What's life without good health and family love? The rest are just peripherals.
November 2, 2025 at 8:54 AM
Nothing like having a health scare, being forced to face your mortality, that makes you recalibrate your priorities in life. What's life without good health and family love? The rest are just peripherals.
In-flight entertainment is great for watching trashy movies that you'd never want to spend a dime on watching in a cinema. Such a movie is: Jurassic Park Rebirth.
November 2, 2025 at 3:31 AM
In-flight entertainment is great for watching trashy movies that you'd never want to spend a dime on watching in a cinema. Such a movie is: Jurassic Park Rebirth.
Companies in Asia use WhatsApp as their main mode of communication - blurring the line between personal and work life. Was on vacation last week, and it bothered me when my colleagues kept crossing the boundary with WA messages. Didn't have this problem back in Europe. Tips on how to deal with it?
November 2, 2025 at 3:27 AM
Companies in Asia use WhatsApp as their main mode of communication - blurring the line between personal and work life. Was on vacation last week, and it bothered me when my colleagues kept crossing the boundary with WA messages. Didn't have this problem back in Europe. Tips on how to deal with it?
Woe to you, when all people speak well of you
October 19, 2025 at 2:20 AM
Woe to you, when all people speak well of you
Recently, I learned that in Korea, lunch hours are scheduled, and staggered—everyone gets assigned to a lunch group. My first reaction? That sounds dystopian.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
October 12, 2025 at 5:05 AM
Recently, I learned that in Korea, lunch hours are scheduled, and staggered—everyone gets assigned to a lunch group. My first reaction? That sounds dystopian.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
But then I realized: I can't remember the last time I had a full, uninterrupted hour to eat.
Maybe "regimented lunch" isn't the enemy.
Whom the Son sets free is free indeed
October 12, 2025 at 1:10 AM
Whom the Son sets free is free indeed
With the world slowly imploding, sometimes it feels a little hypocritical to continue going about our life per normal. I'm blessed to be in #Singapore - removed from the geopolitical turmoil. Foreign friends complain that Singapore is sterile. I won't have it any other way. For now.
September 14, 2025 at 12:29 PM
With the world slowly imploding, sometimes it feels a little hypocritical to continue going about our life per normal. I'm blessed to be in #Singapore - removed from the geopolitical turmoil. Foreign friends complain that Singapore is sterile. I won't have it any other way. For now.
"You shall seek your enemy, and find their place no more; those who war with you shall be as nought and as nothing."
September 14, 2025 at 7:27 AM
"You shall seek your enemy, and find their place no more; those who war with you shall be as nought and as nothing."
Train disruptions in Singapore since 1st July. It's a low low low benchmark, I know, but I am glad that it's nowhere near as bad as #DeutscheBahn
September 14, 2025 at 5:05 AM
Train disruptions in Singapore since 1st July. It's a low low low benchmark, I know, but I am glad that it's nowhere near as bad as #DeutscheBahn
Bad religion? No. Bad people.
Bad technology? No. Bad people.
Bad media? No. Bad people.
The tools aren't broken. The users are.
Bad technology? No. Bad people.
Bad media? No. Bad people.
The tools aren't broken. The users are.
September 12, 2025 at 9:55 PM
Bad religion? No. Bad people.
Bad technology? No. Bad people.
Bad media? No. Bad people.
The tools aren't broken. The users are.
Bad technology? No. Bad people.
Bad media? No. Bad people.
The tools aren't broken. The users are.
One of the things I hate most about being in the corporate world is that I need to use Meta services again: WhatsApp, Instagram. The world will be in a much better place without Meta and its products and services.
September 7, 2025 at 5:11 AM
One of the things I hate most about being in the corporate world is that I need to use Meta services again: WhatsApp, Instagram. The world will be in a much better place without Meta and its products and services.
I asked my dad if the current situation reminds him of the 1998 tragedy, when he had his shops ransacked and burnt to ashes by angry mobs, and he, as Indo-Chinese, had to live in fear for weeks after that.
He said "Yes". I am sad for #Indonesia. I am even sadder for its people.
He said "Yes". I am sad for #Indonesia. I am even sadder for its people.
August 31, 2025 at 2:54 AM
I asked my dad if the current situation reminds him of the 1998 tragedy, when he had his shops ransacked and burnt to ashes by angry mobs, and he, as Indo-Chinese, had to live in fear for weeks after that.
He said "Yes". I am sad for #Indonesia. I am even sadder for its people.
He said "Yes". I am sad for #Indonesia. I am even sadder for its people.
I don't know which more of a circus - the Thai or American politics.
August 29, 2025 at 8:51 AM
I don't know which more of a circus - the Thai or American politics.
Sure, Nelson Lee. Sure.
August 23, 2025 at 2:09 AM
Sure, Nelson Lee. Sure.
It'll be cool to start using a dumb phone again. When a phone is just a phone. For calls. For texting.
August 22, 2025 at 11:54 PM
It'll be cool to start using a dumb phone again. When a phone is just a phone. For calls. For texting.
The thief comes to steal, kill, and destroy...
August 17, 2025 at 1:00 AM
The thief comes to steal, kill, and destroy...
August 11, 2025 at 11:46 PM
This is a common problem that cripples most heritage brands. The "it's always been done this way" or "we'd tried it before, but it didn't work" mentality prevails; most people are still content living in their past glory, unaware that what's good today will be gone tomorrow.
Many companies end up losing because they stubbornly hold on to a view of their context, their game, and their "old" way of aligning from 5-10 years ago.
cutlefish.substack.com/p/tbm-271-di...
cutlefish.substack.com/p/tbm-271-di...
TBM 271: Diagnosing Your Company's Strategy Problem
In this post, I want to give you a way to diagnose what is going on. Too many people default to a simplistic explanation like, "We just need a strategy." Well, yes, that helps, but it is critical to d...
cutlefish.substack.com
August 10, 2025 at 11:21 AM
This is a common problem that cripples most heritage brands. The "it's always been done this way" or "we'd tried it before, but it didn't work" mentality prevails; most people are still content living in their past glory, unaware that what's good today will be gone tomorrow.
Christmas, Chinese New Year, and National Day. Just like birthdays. They become more meaningless and muted over time. Is it the world that's filled with more distractions, or just me getting older?
August 10, 2025 at 1:52 AM
Christmas, Chinese New Year, and National Day. Just like birthdays. They become more meaningless and muted over time. Is it the world that's filled with more distractions, or just me getting older?
The recent brouhaha in the OverEmployment subreddit. Is that a US phenomenon? I don't get it. Why do people do it? Purely for the quick bucks? There's no way that's even possible in Singapore. We can hardly survive the one job we have 😅
August 10, 2025 at 1:49 AM
The recent brouhaha in the OverEmployment subreddit. Is that a US phenomenon? I don't get it. Why do people do it? Purely for the quick bucks? There's no way that's even possible in Singapore. We can hardly survive the one job we have 😅
My desk is a monument to detachment. No photos, no trinkets, not even my own pen - everything belongs to the company. I've learned that goodbyes are easier when you travel light.
The only exception: my Nespresso machine. It's the sole flicker of joy in this fluorescent wasteland. #CorporateLife
The only exception: my Nespresso machine. It's the sole flicker of joy in this fluorescent wasteland. #CorporateLife
August 10, 2025 at 1:42 AM
My desk is a monument to detachment. No photos, no trinkets, not even my own pen - everything belongs to the company. I've learned that goodbyes are easier when you travel light.
The only exception: my Nespresso machine. It's the sole flicker of joy in this fluorescent wasteland. #CorporateLife
The only exception: my Nespresso machine. It's the sole flicker of joy in this fluorescent wasteland. #CorporateLife
Been back to Asia for 8 months now. Haven't found the impetus to visit my dad and sister in Jakarta. Just the thought of a crowded Soekarno-Hatta airport and the city murderous traffic - they're my greatest inertia to booking a flight there.
August 9, 2025 at 8:32 AM
Been back to Asia for 8 months now. Haven't found the impetus to visit my dad and sister in Jakarta. Just the thought of a crowded Soekarno-Hatta airport and the city murderous traffic - they're my greatest inertia to booking a flight there.
Living in Düsseldorf has turned me to be a pizza snob. Went to my pizza restaurant in Singapore last night. I used to think their pizza was awesome. I mean, they're still better than average in SG. But nowhere near to my favourite pizzeria in Düsseldorf.
August 9, 2025 at 8:25 AM
Living in Düsseldorf has turned me to be a pizza snob. Went to my pizza restaurant in Singapore last night. I used to think their pizza was awesome. I mean, they're still better than average in SG. But nowhere near to my favourite pizzeria in Düsseldorf.