Lisa Jeffery
LightNews LightNews
banner
lisajeffery.bsky.social
Lisa Jeffery
@lisajeffery.bsky.social
390 followers 280 following 83 posts
Hello. I'm a public sector connector and digital human. Always learning. I'm interested in design, culture and change 🌱
Posts Replies Media Videos
lisajeffery.bsky.social
Stickers 🐸
A sheet of stickers. They show a frog sitting on a lilly pad. They read ‘I’M TRANSFORMING SERVICES’ around the edge
March 14, 2025 at 12:44 PM
lisajeffery.bsky.social
Glad I did the walk up Arthur’s Seat yesterday 👋🌞

I’d recommend it if you can.

Now looking forward to the final day at #SDinGov
Looking out from a trig point on a hill at sunset. Lots of people sit atop the hill
September 20, 2024 at 6:28 AM
lisajeffery.bsky.social
After the workshop activities, groups gave their feedback in plenary.

A great group with really useful feedback for the next steps for the principles 👏

If you can, join the UK Gov Digital Slack channel #greener-services to get involved 💚

#SDinGov #GovDesign
Lots of sticky notes on wall Screen reads: Building a 'Greener Services' community! Join us on the UK Government Digital Slack (ukgovernmentdigital.slack.com) channel #greener-services Email Ned. Gartside@defra.gov.uk Transform A person writing on a sticky note as part of an activity
September 19, 2024 at 3:39 PM
lisajeffery.bsky.social
In the greener services workshop in a lovely setting at #SDinGov 🌱🌞

When and how might we
consider environmental impacts in a service project lifecycle?

Ned Gartside from Defra outlining 10 principles for greener services
#GovDesign
Person in front of a screen that reads: When and how might we consider environmental impacts in a service project lifecycle? A workshop @ SDin 18 Sept 14:00 - 16:00 Transform A beautiful old building in the sunshine Person in front of a screen that reads: What's the goal of this workshop? For us: to gather feedback to help us develop the prototype of the 'Greener Service Principles. For you: an opportunity to reflect upon the challenges of designing 'greener services' and take away ideas of what you can do to be more planet centred! 10 principles for greener services 1. Work with policy to define green 2. Understand the problem (system) 3. Partner with greener suppliers 4. Design for efficient journeys acr 5. Design for efficient architecture 6. Develop efficient software 7. Set up for greener operations & 8. Apply circular thinking to hardware 9. Work as greener teams 10. Measure and publish the impact
September 19, 2024 at 1:48 PM
lisajeffery.bsky.social
A Serbian Bellflower growing here in stone in Scotland feels somehow symbolic of service design in gov 😉
A small purple flower with green leaves grows out of a grey rock wall
September 18, 2024 at 7:28 AM
lisajeffery.bsky.social
Feeling refreshed and grateful following my first #CampDigital. Thanks to all involved for the careful nudge to do more where we can 👏

So many highlights to reflect on whilst looking forward to catching up on sessions I missed… ✨
Lou Downe on stage speaking to a screen that lists 10 Causes of Bad Services 1. You don't know what outcome you're trying to achieve 2. You don't know who your users are or what they need 3. You don't understand your materials 4. You don't know what your services are 5. You don't measure whether your services are working 6. Your organisation wasn't structured to deliver services 7. Your staff have no ability to change anything 8. You're not prioritising enough 9. You're afraid of taking any risks 10. You think they can get away with it Julian Thompson on stage speaking in front of a screen that asks: What if every team had an Afrofuturist? Rooted by Design Ned Gartside stands by a screen: A mini provocation to finish: Can a service be considered 'good' unless we can be confident it is 'green'? Coco Chan speaks to a screen that outlines Guiding Principles for healthy fun. Anyone can join Anyone can opt out at any time No cost to participate Short (under 5 mins) Repeatable at regular frequency (little and often) Authentic to you / your team
May 9, 2024 at 7:37 AM
lisajeffery.bsky.social
#ServicesWeek 2024 starts next week with 55 sessions running from 20 organisations to help grow service literacy across the public sector 🎉

As part of the week, we're running a 'Greener services hack day' in London and online on Friday 22 March 🌱🌎
Banner: Greener services hackday With Defra, TPXimpact and collaborators Whitechapel, London, and online 22 March 2024, 10-15:30
March 11, 2024 at 5:09 PM
lisajeffery.bsky.social
A highlight today of our ‘Product and Experience Away Day’ was learning from Kaz and Simon in Brum.

Hard-earned lessons from 10+ years of making change happen. Policy, operations and digital working as one. #GovDesign #ServiceDesign Thanks @kazhufton.bsky.social @cthimon.bsky.social 👏
Kaz and Simon give a talk in front of a slide that says: …then improve it. Operations, policy, digital, in a Venn diagram.
March 5, 2024 at 8:47 PM
lisajeffery.bsky.social
Bobby (cat) turned 10-ish recently. He’s lived here for 7 years, since March 2017. Here’s to you, my friend 😻
A tabby cat (Bobby) looking fluffy and comfy as he gets cuddled by an arm
March 2, 2024 at 9:16 AM
lisajeffery.bsky.social
Cloudbusting today in the English Lake District 🌤
View from the top of a hill with rocks in the foreground and clouds above Still water in a tarn reflects a blue sky and the hills that surround it. Hills under grey clouds surround green fields as a stream flows through them.
February 16, 2024 at 9:34 PM
lisajeffery.bsky.social
Morning, from Ilkley Moor 🥾
View of the Moor shows the Cow and Calf rocks against a blue sky
January 13, 2024 at 11:17 AM