Ivan Kotzev
@ivankotzev.bsky.social
Research Analyst #NelsonHall. Interested in disruptive technology & #CX transformation. I tweet #CXServices news. More at https://reimagine.nelson-hall.com/programs/customer-experience-services
☑️ Increasing share of nearshore and offshore work (most notably from Egypt)
☑️ More modest client volume consolidation into fewer suppliers, partly delayed by tariff-related business uncertainty
☑️ Continued drag on vendor margins from accelerating #AI transformation programs.
2/2
☑️ More modest client volume consolidation into fewer suppliers, partly delayed by tariff-related business uncertainty
☑️ Continued drag on vendor margins from accelerating #AI transformation programs.
2/2
November 10, 2025 at 10:41 PM
☑️ Increasing share of nearshore and offshore work (most notably from Egypt)
☑️ More modest client volume consolidation into fewer suppliers, partly delayed by tariff-related business uncertainty
☑️ Continued drag on vendor margins from accelerating #AI transformation programs.
2/2
☑️ More modest client volume consolidation into fewer suppliers, partly delayed by tariff-related business uncertainty
☑️ Continued drag on vendor margins from accelerating #AI transformation programs.
2/2
Outsourcing clients looking for a #CXServices vendor with dedicated #AI development and AI adoption practice with resources, frameworks, and IP, a robust #CX transformation suite, and focused revenue generation offerings, should consider this profile on #Movate.
2/2
2/2
November 4, 2025 at 5:35 PM
Outsourcing clients looking for a #CXServices vendor with dedicated #AI development and AI adoption practice with resources, frameworks, and IP, a robust #CX transformation suite, and focused revenue generation offerings, should consider this profile on #Movate.
2/2
2/2
Outsourcing clients looking for a #CXServices vendor with a strong #CX #analytics framework and expertise, advanced learning and development practice, and sector-specific CX process expertise, particularly in #healthcare, #transportation, and #logistics, should consider this profile on #Conduent.
November 3, 2025 at 6:39 PM
Outsourcing clients looking for a #CXServices vendor with a strong #CX #analytics framework and expertise, advanced learning and development practice, and sector-specific CX process expertise, particularly in #healthcare, #transportation, and #logistics, should consider this profile on #Conduent.