Ivan Kotzev
@ivankotzev.bsky.social
Research Analyst #NelsonHall. Interested in disruptive technology & #CX transformation. I tweet #CXServices news. More at https://reimagine.nelson-hall.com/programs/customer-experience-services
Pinned
New #NelsonHall #CXTransformation #NEAT are now published. 23 vendors featured across capabilities:
➡️Overall
➡️Customer Experience Improvement
➡️Revenue Generation
➡️Cost Optimization.
@nhinsight.bsky.social
reimagine.nelson-hall.com/neat-reports...
➡️Overall
➡️Customer Experience Improvement
➡️Revenue Generation
➡️Cost Optimization.
@nhinsight.bsky.social
reimagine.nelson-hall.com/neat-reports...
New Bosch Service Solutions #CXTransformation profile.
Clients looking for a #CXServices vendor with strong sector-specific offerings in mobility, connected services, manufacturing, domain-specific CoEs, portfolio of implementations in #ConversationalAI & #GenAI, should consider this profile.
Clients looking for a #CXServices vendor with strong sector-specific offerings in mobility, connected services, manufacturing, domain-specific CoEs, portfolio of implementations in #ConversationalAI & #GenAI, should consider this profile.
November 11, 2025 at 7:44 PM
New Bosch Service Solutions #CXTransformation profile.
Clients looking for a #CXServices vendor with strong sector-specific offerings in mobility, connected services, manufacturing, domain-specific CoEs, portfolio of implementations in #ConversationalAI & #GenAI, should consider this profile.
Clients looking for a #CXServices vendor with strong sector-specific offerings in mobility, connected services, manufacturing, domain-specific CoEs, portfolio of implementations in #ConversationalAI & #GenAI, should consider this profile.
Overview of the third quarter for public #CXServices players:
☑️ Strong growth in BFSI; consistent recovery in travel; solid performance in U.S. healthcare (most vendors)
☑️ Robust demand for AI training & data annotation services
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More details => #NelsonHall portal
☑️ Strong growth in BFSI; consistent recovery in travel; solid performance in U.S. healthcare (most vendors)
☑️ Robust demand for AI training & data annotation services
1/2
More details => #NelsonHall portal
November 10, 2025 at 10:40 PM
Overview of the third quarter for public #CXServices players:
☑️ Strong growth in BFSI; consistent recovery in travel; solid performance in U.S. healthcare (most vendors)
☑️ Robust demand for AI training & data annotation services
1/2
More details => #NelsonHall portal
☑️ Strong growth in BFSI; consistent recovery in travel; solid performance in U.S. healthcare (most vendors)
☑️ Robust demand for AI training & data annotation services
1/2
More details => #NelsonHall portal
Egypt signs MoUs with 55 companies to expand offshoring & digital services operations, expected to generate ~70k jobs over the next three years
#Egypt #CXServices @nhinsight.bsky.social
www.egypttoday.com/Article/3/14...
#Egypt #CXServices @nhinsight.bsky.social
www.egypttoday.com/Article/3/14...
Egypt signs MoUs with 55 companies to expand offshoring & digital services operations
The MoUs were signed between the Information Technology Industry Development Agency (ITIDA) and participating companies on the sidelines of the Global Offshoring Summit.
www.egypttoday.com
November 10, 2025 at 1:08 PM
Egypt signs MoUs with 55 companies to expand offshoring & digital services operations, expected to generate ~70k jobs over the next three years
#Egypt #CXServices @nhinsight.bsky.social
www.egypttoday.com/Article/3/14...
#Egypt #CXServices @nhinsight.bsky.social
www.egypttoday.com/Article/3/14...
TaskUs Q3 results: revs up 17% to $298.7m, net income margin up 5.5pt to 10.5%.
Q4 outlook: revs from $302.4m to $304.4m, adjusted EBITDA Margin ~19.8%
#CX #CXServices @nhinsight.bsky.social
ir.taskus.com/static-files...
Q4 outlook: revs from $302.4m to $304.4m, adjusted EBITDA Margin ~19.8%
#CX #CXServices @nhinsight.bsky.social
ir.taskus.com/static-files...
ir.taskus.com
November 7, 2025 at 8:38 PM
TaskUs Q3 results: revs up 17% to $298.7m, net income margin up 5.5pt to 10.5%.
Q4 outlook: revs from $302.4m to $304.4m, adjusted EBITDA Margin ~19.8%
#CX #CXServices @nhinsight.bsky.social
ir.taskus.com/static-files...
Q4 outlook: revs from $302.4m to $304.4m, adjusted EBITDA Margin ~19.8%
#CX #CXServices @nhinsight.bsky.social
ir.taskus.com/static-files...
New @nhinsight.bsky.social blog: "Concentrix Acquires SAI Digital to Empower #SmartCommerce with #AI"
I spoke with SAI Digital to understand the fit in Concentrix’s technology services portfolio and the increasing focus on utilizing AI within marketing.
reimagine.nelson-hall.com/articles/1312
I spoke with SAI Digital to understand the fit in Concentrix’s technology services portfolio and the increasing focus on utilizing AI within marketing.
reimagine.nelson-hall.com/articles/1312
November 7, 2025 at 2:58 PM
New @nhinsight.bsky.social blog: "Concentrix Acquires SAI Digital to Empower #SmartCommerce with #AI"
I spoke with SAI Digital to understand the fit in Concentrix’s technology services portfolio and the increasing focus on utilizing AI within marketing.
reimagine.nelson-hall.com/articles/1312
I spoke with SAI Digital to understand the fit in Concentrix’s technology services portfolio and the increasing focus on utilizing AI within marketing.
reimagine.nelson-hall.com/articles/1312
ibex Q1 FY26 (ending 30 Sep) results: revs up 16.5% y/y to $151.2m, net income margin up 2.2pts y/y to 8.0%.
Revises FY26 guidance: revs in the range of $605m to $620m, up from $590m to $610m.
#CX #CXServices @nhinsight.bsky.social
investors.ibex.co/static-files...
Revises FY26 guidance: revs in the range of $605m to $620m, up from $590m to $610m.
#CX #CXServices @nhinsight.bsky.social
investors.ibex.co/static-files...
investors.ibex.co
November 6, 2025 at 9:47 PM
ibex Q1 FY26 (ending 30 Sep) results: revs up 16.5% y/y to $151.2m, net income margin up 2.2pts y/y to 8.0%.
Revises FY26 guidance: revs in the range of $605m to $620m, up from $590m to $610m.
#CX #CXServices @nhinsight.bsky.social
investors.ibex.co/static-files...
Revises FY26 guidance: revs in the range of $605m to $620m, up from $590m to $610m.
#CX #CXServices @nhinsight.bsky.social
investors.ibex.co/static-files...
TTEC Q3 results: revs down 1.9% y/y to $519.1m, GAAP income from operations was flat y/y to 2.4%
#CX #CXServices @nhinsight.bsky.social
investors.ttec.com/news-release...
#CX #CXServices @nhinsight.bsky.social
investors.ttec.com/news-release...
TTEC Announces Third Quarter 2025 | TTEC Holdings, Inc.
Third Quarter 2025 Revenue was $519.1 Million Net Loss was $11.1 Million or negative 2.1 Percent of Revenue (Net Income of $5.9 Million or 1.1 Percent of Revenue Non-GAAP) Adjusted EBITDA was $43.4 Mi...
investors.ttec.com
November 6, 2025 at 9:43 PM
TTEC Q3 results: revs down 1.9% y/y to $519.1m, GAAP income from operations was flat y/y to 2.4%
#CX #CXServices @nhinsight.bsky.social
investors.ttec.com/news-release...
#CX #CXServices @nhinsight.bsky.social
investors.ttec.com/news-release...
@teleperformance-gp.bsky.social Q3 results: revs down -0.5% y/y (up +1.5% like for like) to €2,507m.
Revises 2025 guidance: like for like revenue growth between +1.0% and +2.0% (vs. the lower end of the +2% to +4% range).
#CXServices @nhinsight.bsky.social
www.tp.com/media/r2ddiy...
Revises 2025 guidance: like for like revenue growth between +1.0% and +2.0% (vs. the lower end of the +2% to +4% range).
#CXServices @nhinsight.bsky.social
www.tp.com/media/r2ddiy...
www.tp.com
November 5, 2025 at 5:21 PM
@teleperformance-gp.bsky.social Q3 results: revs down -0.5% y/y (up +1.5% like for like) to €2,507m.
Revises 2025 guidance: like for like revenue growth between +1.0% and +2.0% (vs. the lower end of the +2% to +4% range).
#CXServices @nhinsight.bsky.social
www.tp.com/media/r2ddiy...
Revises 2025 guidance: like for like revenue growth between +1.0% and +2.0% (vs. the lower end of the +2% to +4% range).
#CXServices @nhinsight.bsky.social
www.tp.com/media/r2ddiy...
New Transcom #CXTransformation profile.
Outsourcing clients looking for a #CXServices vendor with a strong #AIVoice and machine translation, suite of #GenAI-powered agent assist tools, and mature talent management practice, should consider this profile.
research.nelson-hall.com/search/?&avp...
Outsourcing clients looking for a #CXServices vendor with a strong #AIVoice and machine translation, suite of #GenAI-powered agent assist tools, and mature talent management practice, should consider this profile.
research.nelson-hall.com/search/?&avp...
November 5, 2025 at 2:17 PM
New Transcom #CXTransformation profile.
Outsourcing clients looking for a #CXServices vendor with a strong #AIVoice and machine translation, suite of #GenAI-powered agent assist tools, and mature talent management practice, should consider this profile.
research.nelson-hall.com/search/?&avp...
Outsourcing clients looking for a #CXServices vendor with a strong #AIVoice and machine translation, suite of #GenAI-powered agent assist tools, and mature talent management practice, should consider this profile.
research.nelson-hall.com/search/?&avp...
Firstsource Q2 FY26 results (ending 30 Sep): revs up 20.1% y/y to Rs. 23,122m ($265m), EBIT margin up 28.1% y/y to 11.5%.
Reiterates FY26 guidance of 13-15% in CC revenue growth.
#CXServices #CX @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
Reiterates FY26 guidance of 13-15% in CC revenue growth.
#CXServices #CX @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
Firstsource Solutions Reports Second Quarter Fiscal 2026 Results
Firstsource Solutions Reports Second Quarter Fiscal 2026 Results Adds 1,500+ net headcount; Four large deal wins; Deal pipeline crosses US$1bn ACV Reiterates 13-15% FY26 constant currency revenue grow...
www.firstsource.com
November 4, 2025 at 5:40 PM
Firstsource Q2 FY26 results (ending 30 Sep): revs up 20.1% y/y to Rs. 23,122m ($265m), EBIT margin up 28.1% y/y to 11.5%.
Reiterates FY26 guidance of 13-15% in CC revenue growth.
#CXServices #CX @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
Reiterates FY26 guidance of 13-15% in CC revenue growth.
#CXServices #CX @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
The new Movate #CXTransformation profile is now online on the @nhinsight.bsky.social portal.
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research.nelson-hall.com/search/?&avp...
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research.nelson-hall.com/search/?&avp...
November 4, 2025 at 5:34 PM
The new Movate #CXTransformation profile is now online on the @nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/search/?&avp...
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research.nelson-hall.com/search/?&avp...
Capita awarded #CXServices contract extension by Samsung Electronics UK
@nhinsight.bsky.social
www.capita.com/news/capita-...
@nhinsight.bsky.social
www.capita.com/news/capita-...
Capita extends relationship with Samsung UK to provide support for consumer customers
Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
www.capita.com
November 3, 2025 at 11:42 PM
Capita awarded #CXServices contract extension by Samsung Electronics UK
@nhinsight.bsky.social
www.capita.com/news/capita-...
@nhinsight.bsky.social
www.capita.com/news/capita-...
New Conduent #CXTransformation profile is published at
@nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/sourcing-exp...
@nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/sourcing-exp...
November 3, 2025 at 6:38 PM
New Conduent #CXTransformation profile is published at
@nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/sourcing-exp...
@nhinsight.bsky.social portal.
1/2
research.nelson-hall.com/sourcing-exp...
Konecta partners with CrewAI for multi-agent orchestration. Konecta will also serve as CrewAI’s lead consulting and implementation partner in Europe and Latin America
#agenticAI #CXServices @nhinsight.bsky.social
www.businesswire.com/news/home/20...
#agenticAI #CXServices @nhinsight.bsky.social
www.businesswire.com/news/home/20...
www.businesswire.com
November 3, 2025 at 5:25 PM
Konecta partners with CrewAI for multi-agent orchestration. Konecta will also serve as CrewAI’s lead consulting and implementation partner in Europe and Latin America
#agenticAI #CXServices @nhinsight.bsky.social
www.businesswire.com/news/home/20...
#agenticAI #CXServices @nhinsight.bsky.social
www.businesswire.com/news/home/20...
TDCX with a new brand identity and logo.
#CXServices @nhinsight.bsky.social
www.tdcx.com/about/news-a...
#CXServices @nhinsight.bsky.social
www.tdcx.com/about/news-a...
November 1, 2025 at 12:03 PM
TDCX with a new brand identity and logo.
#CXServices @nhinsight.bsky.social
www.tdcx.com/about/news-a...
#CXServices @nhinsight.bsky.social
www.tdcx.com/about/news-a...
Utilities #CXServices specialist Go Convey acquires energy management analytics provider Powerley
#analytics #insights #energy #utilities @nhinsight.bsky.social
www.goconvey.com/convey-annou...
#analytics #insights #energy #utilities @nhinsight.bsky.social
www.goconvey.com/convey-annou...
Convey announces acquisition of Powerley strengthening leadership in utility customer engagement
Explore how Convey acquires Powerley to transform energy insights into action, benefiting utilities and their customers.
www.goconvey.com
October 31, 2025 at 9:49 PM
Utilities #CXServices specialist Go Convey acquires energy management analytics provider Powerley
#analytics #insights #energy #utilities @nhinsight.bsky.social
www.goconvey.com/convey-annou...
#analytics #insights #energy #utilities @nhinsight.bsky.social
www.goconvey.com/convey-annou...
Firstsource partners with Monash University for #AI development and implementation
#GenAI #AgenticAI #CXServices @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
#GenAI #AgenticAI #CXServices @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
Firstsource and Monash University Sign Strategic MoU To Advance AI Innovation and Real-world Impact
Melbourne, Australia / Mumbai, India – October 31, 2025: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading global provider of business process management services and an RP-Sanjiv Goenka...
www.firstsource.com
October 31, 2025 at 9:34 PM
Firstsource partners with Monash University for #AI development and implementation
#GenAI #AgenticAI #CXServices @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
#GenAI #AgenticAI #CXServices @nhinsight.bsky.social
www.firstsource.com/newsroom/new...
Reposted by Ivan Kotzev
New #NelsonHall blog post: 'Capgemini and the Changing Face of Sustainability in Financial Services' – reimagine.nelson-hall.com/articles/1311
#Sustainability #ESG #FinancialServices #Finserv #Banking #Compliance #AI #GenAI
#Sustainability #ESG #FinancialServices #Finserv #Banking #Compliance #AI #GenAI
October 31, 2025 at 4:02 PM
New #NelsonHall blog post: 'Capgemini and the Changing Face of Sustainability in Financial Services' – reimagine.nelson-hall.com/articles/1311
#Sustainability #ESG #FinancialServices #Finserv #Banking #Compliance #AI #GenAI
#Sustainability #ESG #FinancialServices #Finserv #Banking #Compliance #AI #GenAI
Andrew Efstathiou recently completed a global market assessment of how #GenAI and #processautomation are transforming #banking #operations. He shares some of the high-level findings in a new @nhinsight.bsky.social blog post: sowo.kr/8aaTooWW
#Fintech #EthicalAI
#Fintech #EthicalAI
October 28, 2025 at 5:54 PM
Andrew Efstathiou recently completed a global market assessment of how #GenAI and #processautomation are transforming #banking #operations. He shares some of the high-level findings in a new @nhinsight.bsky.social blog post: sowo.kr/8aaTooWW
#Fintech #EthicalAI
#Fintech #EthicalAI
Transcom Q3 results: revs flat y/y (up 1.1% in CC) to €181.6m, EBITDA margin up 2.1pts y/y to 15.2%
#CXServices #CX @nhinsight.bsky.social
news.cision.com/transcom-wor...
#CXServices #CX @nhinsight.bsky.social
news.cision.com/transcom-wor...
Transcom Holding AB (publ): Third quarter report 2025
Q3 2025 highlights
• Revenue stable at €181.6M (€181.7)
• EBITDA excluding non-recurring
news.cision.com
October 27, 2025 at 8:48 PM
Transcom Q3 results: revs flat y/y (up 1.1% in CC) to €181.6m, EBITDA margin up 2.1pts y/y to 15.2%
#CXServices #CX @nhinsight.bsky.social
news.cision.com/transcom-wor...
#CXServices #CX @nhinsight.bsky.social
news.cision.com/transcom-wor...
Tech Mahindra launches a new brand and visual identity.
#CXServices #ITServices #DigitalTransformation
@nhinsight.bsky.social
www.techmahindra.com/insights/pre...
#CXServices #ITServices #DigitalTransformation
@nhinsight.bsky.social
www.techmahindra.com/insights/pre...
October 24, 2025 at 4:57 PM
Tech Mahindra launches a new brand and visual identity.
#CXServices #ITServices #DigitalTransformation
@nhinsight.bsky.social
www.techmahindra.com/insights/pre...
#CXServices #ITServices #DigitalTransformation
@nhinsight.bsky.social
www.techmahindra.com/insights/pre...
Foundever opens multilingual hub in #Malaga. Has ~3.3k employees in Spain
#CX #CXServices @nhinsight.bsky.social
foundever.com/es/news/foun...
#CX #CXServices @nhinsight.bsky.social
foundever.com/es/news/foun...
Foundever inaugura su nuevo hub multilingüe de alto rendimiento en Málaga y recibe el reconocimiento 'CRECE 2025'
La compañía consolida su estrategia de crecimiento y creación de empleo en España, donde ya cuenta con más de 3.300 empleados.
foundever.com
October 23, 2025 at 1:35 PM
Foundever opens multilingual hub in #Malaga. Has ~3.3k employees in Spain
#CX #CXServices @nhinsight.bsky.social
foundever.com/es/news/foun...
#CX #CXServices @nhinsight.bsky.social
foundever.com/es/news/foun...
CCI Global acquired Ukrainian/Bulgarian #CXServices provider AviaContact specialized in the #travel sector. CCI adds its first European delivery site, 17th overall
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
cciglobal.com
October 22, 2025 at 4:15 PM
CCI Global acquired Ukrainian/Bulgarian #CXServices provider AviaContact specialized in the #travel sector. CCI adds its first European delivery site, 17th overall
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
@nhinsight.bsky.social
cciglobal.com/cci-acquires...
New Firstsource #CXTransformation profile. Clients looking for a #CXServices vendor w/ strong #AI-powered technology portfolio addressing CX sub-processes for BFS, healthcare, telecom & strong revenue generation capability, should consider this profile.
research.nelson-hall.com/search/?&avp...
research.nelson-hall.com/search/?&avp...
October 22, 2025 at 11:36 AM
New Firstsource #CXTransformation profile. Clients looking for a #CXServices vendor w/ strong #AI-powered technology portfolio addressing CX sub-processes for BFS, healthcare, telecom & strong revenue generation capability, should consider this profile.
research.nelson-hall.com/search/?&avp...
research.nelson-hall.com/search/?&avp...