Hydro Ottawa
@hydroottawa.bsky.social
Power out? Report online, text OUT to PWROUT (797688), use our app or 📲 613-738-0188. Active daily 8a.m.-4p.m. & major outages. Service en français.
We know power outages can be disruptive, and we're committed to keeping you in the loop! Get timely updates on unplanned outages, estimated restoration times, and more via SMS/text or email.
Learn more about how to register: https://bit.ly/3ByuQLz
Learn more about how to register: https://bit.ly/3ByuQLz
November 18, 2025 at 2:06 PM
We know power outages can be disruptive, and we're committed to keeping you in the loop! Get timely updates on unplanned outages, estimated restoration times, and more via SMS/text or email.
Learn more about how to register: https://bit.ly/3ByuQLz
Learn more about how to register: https://bit.ly/3ByuQLz
🚫 Never would we ever!
This International Fraud Awareness Week, we’re busting some common scam tactics, and reminding you how to stay safe when it comes to how Hydro Ottawa communicates with customers.
If it sounds suspicious, it probably is.
📞 613-738-6400 | hydroottawa.com/fraud
This International Fraud Awareness Week, we’re busting some common scam tactics, and reminding you how to stay safe when it comes to how Hydro Ottawa communicates with customers.
If it sounds suspicious, it probably is.
📞 613-738-6400 | hydroottawa.com/fraud
November 17, 2025 at 6:15 PM
🚫 Never would we ever!
This International Fraud Awareness Week, we’re busting some common scam tactics, and reminding you how to stay safe when it comes to how Hydro Ottawa communicates with customers.
If it sounds suspicious, it probably is.
📞 613-738-6400 | hydroottawa.com/fraud
This International Fraud Awareness Week, we’re busting some common scam tactics, and reminding you how to stay safe when it comes to how Hydro Ottawa communicates with customers.
If it sounds suspicious, it probably is.
📞 613-738-6400 | hydroottawa.com/fraud
Nothing beats the energy along the parade route!
Thank you, Barrhaven, for filling the night with holiday cheer!
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Rien ne surpasse l’énergie le long du parcours du défilé !
Merci, Barrhaven, d’avoir rempli la soirée de joie des Fêtes.
Thank you, Barrhaven, for filling the night with holiday cheer!
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Rien ne surpasse l’énergie le long du parcours du défilé !
Merci, Barrhaven, d’avoir rempli la soirée de joie des Fêtes.
November 16, 2025 at 11:26 PM
Nothing beats the energy along the parade route!
Thank you, Barrhaven, for filling the night with holiday cheer!
-
Rien ne surpasse l’énergie le long du parcours du défilé !
Merci, Barrhaven, d’avoir rempli la soirée de joie des Fêtes.
Thank you, Barrhaven, for filling the night with holiday cheer!
-
Rien ne surpasse l’énergie le long du parcours du défilé !
Merci, Barrhaven, d’avoir rempli la soirée de joie des Fêtes.
Holiday spirit activated! 🎅✨
We're rolling out with our decorated bucket truck and heading to the Barrhaven Santa Claus Parade to kick off the holiday season.
We're rolling out with our decorated bucket truck and heading to the Barrhaven Santa Claus Parade to kick off the holiday season.
November 16, 2025 at 9:46 PM
Holiday spirit activated! 🎅✨
We're rolling out with our decorated bucket truck and heading to the Barrhaven Santa Claus Parade to kick off the holiday season.
We're rolling out with our decorated bucket truck and heading to the Barrhaven Santa Claus Parade to kick off the holiday season.
It's parade season!
We’ve always loved taking part in these festive community traditions, and we’re excited to do it again this year:
🎅 Barrhaven Santa Claus Parade – Sunday, November 16 at 5:30 p.m.
🎅 Kanata Santa Claus Parade – Saturday, November 22 at 10 a.m.
See you there!
We’ve always loved taking part in these festive community traditions, and we’re excited to do it again this year:
🎅 Barrhaven Santa Claus Parade – Sunday, November 16 at 5:30 p.m.
🎅 Kanata Santa Claus Parade – Saturday, November 22 at 10 a.m.
See you there!
November 14, 2025 at 2:39 PM
It's parade season!
We’ve always loved taking part in these festive community traditions, and we’re excited to do it again this year:
🎅 Barrhaven Santa Claus Parade – Sunday, November 16 at 5:30 p.m.
🎅 Kanata Santa Claus Parade – Saturday, November 22 at 10 a.m.
See you there!
We’ve always loved taking part in these festive community traditions, and we’re excited to do it again this year:
🎅 Barrhaven Santa Claus Parade – Sunday, November 16 at 5:30 p.m.
🎅 Kanata Santa Claus Parade – Saturday, November 22 at 10 a.m.
See you there!
Our electrical safety contest is still open for kids in K to Grade 8.
Help them learn how to stay safe around electricity. Watch our safety videos together, have them take the online quiz, and they’ll be entered for a chance to win an iPad.
Contest closes December 14 https://bit.ly/4eMe4ay
Help them learn how to stay safe around electricity. Watch our safety videos together, have them take the online quiz, and they’ll be entered for a chance to win an iPad.
Contest closes December 14 https://bit.ly/4eMe4ay
November 12, 2025 at 4:02 PM
Our electrical safety contest is still open for kids in K to Grade 8.
Help them learn how to stay safe around electricity. Watch our safety videos together, have them take the online quiz, and they’ll be entered for a chance to win an iPad.
Contest closes December 14 https://bit.ly/4eMe4ay
Help them learn how to stay safe around electricity. Watch our safety videos together, have them take the online quiz, and they’ll be entered for a chance to win an iPad.
Contest closes December 14 https://bit.ly/4eMe4ay
Today, the flag at our main office building is lowered to half-mast in honour of Remembrance Day, to remember and thank all Canadians, past and present, who have served and sacrificed for our country.
Their unwavering courage and dedication will never be forgotten #LestWeForget
Their unwavering courage and dedication will never be forgotten #LestWeForget
November 11, 2025 at 1:43 PM
Today, the flag at our main office building is lowered to half-mast in honour of Remembrance Day, to remember and thank all Canadians, past and present, who have served and sacrificed for our country.
Their unwavering courage and dedication will never be forgotten #LestWeForget
Their unwavering courage and dedication will never be forgotten #LestWeForget
In the early hours of Saturday morning, while most of the city was asleep, our crews responded to an outage caused by trees coming into contact with power lines near Carson’s Road.
A big thank you to our crews for always answering the call - day or night.
A big thank you to our crews for always answering the call - day or night.
November 10, 2025 at 6:07 PM
In the early hours of Saturday morning, while most of the city was asleep, our crews responded to an outage caused by trees coming into contact with power lines near Carson’s Road.
A big thank you to our crews for always answering the call - day or night.
A big thank you to our crews for always answering the call - day or night.
Please be advised that MyAccount will be temporarily unavailable Sunday, November 9, from 2:30a.m. to 9:30a.m. due to scheduled maintenance.
During this time customers can report outages through the Hydro Ottawa app, by texting “OUT” to 797688, or by calling our 24/7 outage line at 613-738-0188.
During this time customers can report outages through the Hydro Ottawa app, by texting “OUT” to 797688, or by calling our 24/7 outage line at 613-738-0188.
November 7, 2025 at 8:30 PM
Please be advised that MyAccount will be temporarily unavailable Sunday, November 9, from 2:30a.m. to 9:30a.m. due to scheduled maintenance.
During this time customers can report outages through the Hydro Ottawa app, by texting “OUT” to 797688, or by calling our 24/7 outage line at 613-738-0188.
During this time customers can report outages through the Hydro Ottawa app, by texting “OUT” to 797688, or by calling our 24/7 outage line at 613-738-0188.
We’ve made online billing even easier. Now, you can access a PDF of your bill from your email notification with just one click- no need to log in to MyAccount.
Switch to online billing today.
Learn more: hydroottawa.com/onlinebilling
Switch to online billing today.
Learn more: hydroottawa.com/onlinebilling
November 7, 2025 at 2:02 PM
We’ve made online billing even easier. Now, you can access a PDF of your bill from your email notification with just one click- no need to log in to MyAccount.
Switch to online billing today.
Learn more: hydroottawa.com/onlinebilling
Switch to online billing today.
Learn more: hydroottawa.com/onlinebilling
If you need help paying electricity bills, we have several programs to help.
Learn more about the options available to you: https://bit.ly/4ebEDWx
Learn more about the options available to you: https://bit.ly/4ebEDWx
November 6, 2025 at 2:26 PM
If you need help paying electricity bills, we have several programs to help.
Learn more about the options available to you: https://bit.ly/4ebEDWx
Learn more about the options available to you: https://bit.ly/4ebEDWx
You have the power to choose the electricity rate plan that best fits your lifestyle and energy needs.
Hydro Ottawa residential and net metering customers can select between:
🕐 Time-of-Use (TOU)
📊 Tiered rates
🌙 Ultra-Low Overnight (ULO)
Learn more: https://bit.ly/470eCIw
Hydro Ottawa residential and net metering customers can select between:
🕐 Time-of-Use (TOU)
📊 Tiered rates
🌙 Ultra-Low Overnight (ULO)
Learn more: https://bit.ly/470eCIw
November 5, 2025 at 2:25 PM
You have the power to choose the electricity rate plan that best fits your lifestyle and energy needs.
Hydro Ottawa residential and net metering customers can select between:
🕐 Time-of-Use (TOU)
📊 Tiered rates
🌙 Ultra-Low Overnight (ULO)
Learn more: https://bit.ly/470eCIw
Hydro Ottawa residential and net metering customers can select between:
🕐 Time-of-Use (TOU)
📊 Tiered rates
🌙 Ultra-Low Overnight (ULO)
Learn more: https://bit.ly/470eCIw
RAPPEL : De nouveaux tarifs en fonction de l’heure de consommation (FHC), de nuit très bas (NTB) et par palier sont entrés en vigueur le 1er novembre pour les clients résidentiels et les petites entreprises.
Les heures d’hiver FHC et les nouveaux seuils résidentiels sont également en vigueur.
Les heures d’hiver FHC et les nouveaux seuils résidentiels sont également en vigueur.
November 4, 2025 at 1:35 PM
RAPPEL : De nouveaux tarifs en fonction de l’heure de consommation (FHC), de nuit très bas (NTB) et par palier sont entrés en vigueur le 1er novembre pour les clients résidentiels et les petites entreprises.
Les heures d’hiver FHC et les nouveaux seuils résidentiels sont également en vigueur.
Les heures d’hiver FHC et les nouveaux seuils résidentiels sont également en vigueur.
REMINDER: New Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered rates came into effect on November 1 for residential and small business customers.
As usual, winter TOU hours + change in Tiered thresholds for residential customers are also in effect: hydroottawa.com/rates
As usual, winter TOU hours + change in Tiered thresholds for residential customers are also in effect: hydroottawa.com/rates
November 4, 2025 at 1:33 PM
REMINDER: New Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered rates came into effect on November 1 for residential and small business customers.
As usual, winter TOU hours + change in Tiered thresholds for residential customers are also in effect: hydroottawa.com/rates
As usual, winter TOU hours + change in Tiered thresholds for residential customers are also in effect: hydroottawa.com/rates
Distributed Energy Resources (DERs) are reshaping how we power our homes.
Check out our latest think energy podcast https://bit.ly/3JaIQiO and blog https://bit.ly/42GtfOA to learn more.
Check out our latest think energy podcast https://bit.ly/3JaIQiO and blog https://bit.ly/42GtfOA to learn more.
November 3, 2025 at 3:50 PM
Distributed Energy Resources (DERs) are reshaping how we power our homes.
Check out our latest think energy podcast https://bit.ly/3JaIQiO and blog https://bit.ly/42GtfOA to learn more.
Check out our latest think energy podcast https://bit.ly/3JaIQiO and blog https://bit.ly/42GtfOA to learn more.
Please be advised of upcoming maintenance on MyAccount and our outage reporting telephone system this Sunday, November 2 from 6 a.m to 6 p.m.
Outage calls may be automatically routed to an agent. Other outage reporting options include online reporting or texting “OUT” to PWROUT (797688).
Outage calls may be automatically routed to an agent. Other outage reporting options include online reporting or texting “OUT” to PWROUT (797688).
October 31, 2025 at 7:50 PM
Please be advised of upcoming maintenance on MyAccount and our outage reporting telephone system this Sunday, November 2 from 6 a.m to 6 p.m.
Outage calls may be automatically routed to an agent. Other outage reporting options include online reporting or texting “OUT” to PWROUT (797688).
Outage calls may be automatically routed to an agent. Other outage reporting options include online reporting or texting “OUT” to PWROUT (797688).
Electricity is part of our daily lives, but some of these facts may surprise you.
👻Happy Halloween!
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L'électricité fait partie de notre vie quotidienne, mais certains faits pourraient vous surprendre.
👻Joyeux Halloween
👻Happy Halloween!
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L'électricité fait partie de notre vie quotidienne, mais certains faits pourraient vous surprendre.
👻Joyeux Halloween
October 31, 2025 at 5:15 PM
Electricity is part of our daily lives, but some of these facts may surprise you.
👻Happy Halloween!
-
L'électricité fait partie de notre vie quotidienne, mais certains faits pourraient vous surprendre.
👻Joyeux Halloween
👻Happy Halloween!
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L'électricité fait partie de notre vie quotidienne, mais certains faits pourraient vous surprendre.
👻Joyeux Halloween
All set for Game 6, good luck tonight, Blue Jays!
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Fin prêts pour le match 6, bonne chance ce soir, Blue Jays !
#GoJaysGo #WordSeries2025
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Fin prêts pour le match 6, bonne chance ce soir, Blue Jays !
#GoJaysGo #WordSeries2025
October 31, 2025 at 1:01 PM
All set for Game 6, good luck tonight, Blue Jays!
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Fin prêts pour le match 6, bonne chance ce soir, Blue Jays !
#GoJaysGo #WordSeries2025
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Fin prêts pour le match 6, bonne chance ce soir, Blue Jays !
#GoJaysGo #WordSeries2025
Showing our Blue Jays pride from the capital!
⚾ Go Jays Go! 💙
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Nous affichons notre fierté envers les Blue Jays depuis la capitale !
⚾ Allez les Jays, allez ! 💙
#GoJaysGo #LetsGoBlueJays #WorldSeries2025
⚾ Go Jays Go! 💙
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Nous affichons notre fierté envers les Blue Jays depuis la capitale !
⚾ Allez les Jays, allez ! 💙
#GoJaysGo #LetsGoBlueJays #WorldSeries2025
October 30, 2025 at 6:10 PM
Showing our Blue Jays pride from the capital!
⚾ Go Jays Go! 💙
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Nous affichons notre fierté envers les Blue Jays depuis la capitale !
⚾ Allez les Jays, allez ! 💙
#GoJaysGo #LetsGoBlueJays #WorldSeries2025
⚾ Go Jays Go! 💙
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Nous affichons notre fierté envers les Blue Jays depuis la capitale !
⚾ Allez les Jays, allez ! 💙
#GoJaysGo #LetsGoBlueJays #WorldSeries2025
🍂 Enjoy an extra hour of sleep this Sunday November 2 as Daylight Savings ends and we all turn our clocks back one hour.
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🍂 Profitez d'une heure de sommeil de plus ce dimanche le 2 novembre, car l'heure avancée se termine et nous reculons tous nos horloges d'une heure.
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🍂 Profitez d'une heure de sommeil de plus ce dimanche le 2 novembre, car l'heure avancée se termine et nous reculons tous nos horloges d'une heure.
October 30, 2025 at 3:15 PM
🍂 Enjoy an extra hour of sleep this Sunday November 2 as Daylight Savings ends and we all turn our clocks back one hour.
-
🍂 Profitez d'une heure de sommeil de plus ce dimanche le 2 novembre, car l'heure avancée se termine et nous reculons tous nos horloges d'une heure.
-
🍂 Profitez d'une heure de sommeil de plus ce dimanche le 2 novembre, car l'heure avancée se termine et nous reculons tous nos horloges d'une heure.
À compter du 1 novembre, de nouveaux tarifs entrent en vigueur: selon l’heure de consommation (FHC), de nuit très bas (NTB) et par palier pour les clients résidentiels et petites entreprises
Les heures d’hiver pour FHC + le changement de seuil pour les clients résidentiels entreront aussi en vigeur
Les heures d’hiver pour FHC + le changement de seuil pour les clients résidentiels entreront aussi en vigeur
October 29, 2025 at 3:31 PM
À compter du 1 novembre, de nouveaux tarifs entrent en vigueur: selon l’heure de consommation (FHC), de nuit très bas (NTB) et par palier pour les clients résidentiels et petites entreprises
Les heures d’hiver pour FHC + le changement de seuil pour les clients résidentiels entreront aussi en vigeur
Les heures d’hiver pour FHC + le changement de seuil pour les clients résidentiels entreront aussi en vigeur
The Ontario Energy Board has announced new Time-of-Use (TOU), Ultra-Low Overnight (ULO) & Tiered rates for residential & small business customers, effective November 1.
As usual, winter TOU hours + change in Tiered thresholds for residential customers will also take effect: https://bit.ly/3WduD7P
As usual, winter TOU hours + change in Tiered thresholds for residential customers will also take effect: https://bit.ly/3WduD7P
October 29, 2025 at 3:15 PM
The Ontario Energy Board has announced new Time-of-Use (TOU), Ultra-Low Overnight (ULO) & Tiered rates for residential & small business customers, effective November 1.
As usual, winter TOU hours + change in Tiered thresholds for residential customers will also take effect: https://bit.ly/3WduD7P
As usual, winter TOU hours + change in Tiered thresholds for residential customers will also take effect: https://bit.ly/3WduD7P
AI scams are scarier than any Halloween costume. This Cybersecurity Awareness Month, take a few minutes to protect your personal data and devices: https://bit.ly/42Igq6x
October 28, 2025 at 12:19 PM
AI scams are scarier than any Halloween costume. This Cybersecurity Awareness Month, take a few minutes to protect your personal data and devices: https://bit.ly/42Igq6x
Most power outages will be over almost as soon as they begin, but some can last much longer. Taking the time to prepare in advance can greatly lessen the impact an outage may have on you.
Learn more: https://bit.ly/4fTzFhj
Learn more: https://bit.ly/4fTzFhj
October 27, 2025 at 3:45 PM
Most power outages will be over almost as soon as they begin, but some can last much longer. Taking the time to prepare in advance can greatly lessen the impact an outage may have on you.
Learn more: https://bit.ly/4fTzFhj
Learn more: https://bit.ly/4fTzFhj
On Sunday, October 26, from 8 a.m. - 8 p.m., our outage alerts and online outage reporting tools (app/MyAccount) will be temporarily unavailable
During this time, the outage map will remain visible but won’t update. To report an outage call 613-738-0188 and your call will be routed to an agent.
During this time, the outage map will remain visible but won’t update. To report an outage call 613-738-0188 and your call will be routed to an agent.
October 24, 2025 at 7:45 PM
On Sunday, October 26, from 8 a.m. - 8 p.m., our outage alerts and online outage reporting tools (app/MyAccount) will be temporarily unavailable
During this time, the outage map will remain visible but won’t update. To report an outage call 613-738-0188 and your call will be routed to an agent.
During this time, the outage map will remain visible but won’t update. To report an outage call 613-738-0188 and your call will be routed to an agent.