@executiondebt.bsky.social
The ExD Standard™ | Measuring execution debt in SaaS post-sales
Creator: @thenicallen.bsky.social | Type 1/Type 2 taxonomy • EDI/EDR/ERS metrics
Open standard • Free diagnostic tools • executiondebt.com
Creator: @thenicallen.bsky.social | Type 1/Type 2 taxonomy • EDI/EDR/ERS metrics
Open standard • Free diagnostic tools • executiondebt.com
5/5 Execution Debt™ is an open standard, free to adopt, and it’s based on a simple belief: execution problems are people problems, not because people fail, but because systems fail people. Ready to stop firefighting? → executiondebt.com
Execution Debt™ (ExD) Standard | Open Post-Sales Framework for B2B SaaS
Execution Debt™ (ExD) is an open standard for diagnosing post-sales performance in B2B SaaS, distinguishing product gaps from execution gaps across Customer Success, Professional Services, and Support...
executiondebt.com
December 13, 2025 at 7:37 PM
5/5 Execution Debt™ is an open standard, free to adopt, and it’s based on a simple belief: execution problems are people problems, not because people fail, but because systems fail people. Ready to stop firefighting? → executiondebt.com
4/5 ExD’s metrics quantify the hidden cost:
• EDI (Execution Debt Index) measures operational burden.
• EDR puts a dollar value on preventable risk.
• ERS tells you which customers are truly ready for expansion. Data, not gut instinct.
• EDI (Execution Debt Index) measures operational burden.
• EDR puts a dollar value on preventable risk.
• ERS tells you which customers are truly ready for expansion. Data, not gut instinct.
December 13, 2025 at 7:37 PM
4/5 ExD’s metrics quantify the hidden cost:
• EDI (Execution Debt Index) measures operational burden.
• EDR puts a dollar value on preventable risk.
• ERS tells you which customers are truly ready for expansion. Data, not gut instinct.
• EDI (Execution Debt Index) measures operational burden.
• EDR puts a dollar value on preventable risk.
• ERS tells you which customers are truly ready for expansion. Data, not gut instinct.
3/5 Why it matters: without a shared language, CS, PS, and Support diagnose the same issue three different ways. ExD’s A1–A6 taxonomy breaks execution gaps into training, configuration, champion turnover, change management, usage, and ROI storytelling. Diagnose before you prescribe.
December 13, 2025 at 7:37 PM
3/5 Why it matters: without a shared language, CS, PS, and Support diagnose the same issue three different ways. ExD’s A1–A6 taxonomy breaks execution gaps into training, configuration, champion turnover, change management, usage, and ROI storytelling. Diagnose before you prescribe.
2/5 Execution Debt™ defines two failure modes: Type 1 (your product truly can’t deliver the outcome) and Type 2 (the product can deliver, but execution falls short). The majority of churn is Type 2 — fixable by CS, PS, and Support without requiring code changes.
December 13, 2025 at 7:37 PM
2/5 Execution Debt™ defines two failure modes: Type 1 (your product truly can’t deliver the outcome) and Type 2 (the product can deliver, but execution falls short). The majority of churn is Type 2 — fixable by CS, PS, and Support without requiring code changes.