Tech companies and engineering teams rolling out customer-facing AI agents will very quickly realize a massive problem with them:

They are non-deterministic.

The classic engineering approach of build-->test-->run automated tests to ensure there are no regressions -- this will NOT work here!

I keep being amused when SaaS services do handle service errors, and show it straight to users.

These kinds of details are noise to 99.9% of people.

For those of us who understand it... yeah, you've got a Redis problem, or ran out of space.

But it is also noise to me...

I saw this in my inbox and my first reaction was: "I don't want any app by Lumen" #severance.

So, I just wanted to quickly thank you for always having my back. May the love and light of a thousand generations travel far and find you.