Consumer Scotland
@consumerscotland.bsky.social
Consumer Scotland is the statutory and independent body for consumers in Scotland.
Consumer Scotland has responded to the publication by the Scottish Government of its Draft Climate Change Plan 2026–2040.
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
November 6, 2025 at 5:28 PM
Consumer Scotland has responded to the publication by the Scottish Government of its Draft Climate Change Plan 2026–2040.
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
Today we have published our Annual Report and Accounts for 2024-2025 which set out Consumer Scotland’s achievements during our third year of operation.
Read more here: bit.ly/4omRfPo
Read more here: bit.ly/4omRfPo
November 5, 2025 at 11:01 AM
Today we have published our Annual Report and Accounts for 2024-2025 which set out Consumer Scotland’s achievements during our third year of operation.
Read more here: bit.ly/4omRfPo
Read more here: bit.ly/4omRfPo
Regulator Ofcom has published a call for input on pricing and affordability of postal services including a targeted discount scheme for vulnerable customers and the future of the current cap on increases for Second Class stamps.
Read more: bit.ly/3LkFzOJ
Read more: bit.ly/3LkFzOJ
November 4, 2025 at 6:10 PM
Regulator Ofcom has published a call for input on pricing and affordability of postal services including a targeted discount scheme for vulnerable customers and the future of the current cap on increases for Second Class stamps.
Read more: bit.ly/3LkFzOJ
Read more: bit.ly/3LkFzOJ
Consumer Scotland has called for a review of mobile contract price rises after O2 announced higher than expected increases for consumers who are mid contract.
Read more: bit.ly/4nDvD09
Read more: bit.ly/4nDvD09
October 31, 2025 at 5:37 PM
Consumer Scotland has called for a review of mobile contract price rises after O2 announced higher than expected increases for consumers who are mid contract.
Read more: bit.ly/4nDvD09
Read more: bit.ly/4nDvD09
Consumer Scotland has welcomed the next steps announced by @ofgem.gov.uk towards the introduction of a debt relief scheme to tackle mounting energy debt and arrears in the GB domestic market which now exceeds £4.4 billion.
Read more: bit.ly/43L33mh
Read more: bit.ly/43L33mh
October 30, 2025 at 4:13 PM
Consumer Scotland has welcomed the next steps announced by @ofgem.gov.uk towards the introduction of a debt relief scheme to tackle mounting energy debt and arrears in the GB domestic market which now exceeds £4.4 billion.
Read more: bit.ly/43L33mh
Read more: bit.ly/43L33mh
Consumer Scotland has launched an investigation into consumer protections in the used car market.
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
October 28, 2025 at 10:00 AM
Consumer Scotland has launched an investigation into consumer protections in the used car market.
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
Tenants in Scotland's private rented sector need better information, improved access to support and more user-friendly processes to help resolve issues, Consumer Scotland has said in a new report published today.
Read more: bit.ly/48OUev2
Read more: bit.ly/48OUev2
October 6, 2025 at 4:03 PM
Tenants in Scotland's private rented sector need better information, improved access to support and more user-friendly processes to help resolve issues, Consumer Scotland has said in a new report published today.
Read more: bit.ly/48OUev2
Read more: bit.ly/48OUev2
Our Head of Analysis Eleanor Mullan joined an EVCharge Live keynote panel yesterday to discuss the hurdles preventing greater uptake of Electric Vehicles.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
September 24, 2025 at 8:51 AM
Our Head of Analysis Eleanor Mullan joined an EVCharge Live keynote panel yesterday to discuss the hurdles preventing greater uptake of Electric Vehicles.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
Consumer Scotland has published a briefing shared with
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
September 22, 2025 at 11:21 AM
Consumer Scotland has published a briefing shared with
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
We all want to get the most out of our money, but free financial advice can be too general and personal financial advice can be expensive.
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
September 9, 2025 at 2:14 PM
We all want to get the most out of our money, but free financial advice can be too general and personal financial advice can be expensive.
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
Consumer Scotland is recruiting an Analysis Officer on a fixed term basis to work with colleagues across the organisation to deliver high quality analysis and research on a wide range of consumer issues.
Find out more and apply by 17th September: bit.ly/3K5o8kn
Find out more and apply by 17th September: bit.ly/3K5o8kn
September 4, 2025 at 2:09 PM
Consumer Scotland is recruiting an Analysis Officer on a fixed term basis to work with colleagues across the organisation to deliver high quality analysis and research on a wide range of consumer issues.
Find out more and apply by 17th September: bit.ly/3K5o8kn
Find out more and apply by 17th September: bit.ly/3K5o8kn
Consumer Scotland has published a briefing on the abolition of peak rail fares. The issue is being debated in the Scottish Parliament today.
Read more: bit.ly/3V2d5uJ
Read more: bit.ly/3V2d5uJ
September 4, 2025 at 9:36 AM
Consumer Scotland has published a briefing on the abolition of peak rail fares. The issue is being debated in the Scottish Parliament today.
Read more: bit.ly/3V2d5uJ
Read more: bit.ly/3V2d5uJ
Consumer Scotland has responded to an announcement by
@ofgem.gov.uk of a 2% increase in the energy price cap which will see annual energy bills for a typical household rise in October by £35 to £1,755.
@ofgem.gov.uk of a 2% increase in the energy price cap which will see annual energy bills for a typical household rise in October by £35 to £1,755.
August 27, 2025 at 9:05 AM
Consumer Scotland has responded to an announcement by
@ofgem.gov.uk of a 2% increase in the energy price cap which will see annual energy bills for a typical household rise in October by £35 to £1,755.
@ofgem.gov.uk of a 2% increase in the energy price cap which will see annual energy bills for a typical household rise in October by £35 to £1,755.
Heat networks will play an increasingly important role in the transition to a low carbon future, but to build consumer confidence fair pricing protections must be a priority.
Read the latest blog from Consumer Scotland: bit.ly/4lCFVxk
Read the latest blog from Consumer Scotland: bit.ly/4lCFVxk
July 24, 2025 at 12:11 PM
Heat networks will play an increasingly important role in the transition to a low carbon future, but to build consumer confidence fair pricing protections must be a priority.
Read the latest blog from Consumer Scotland: bit.ly/4lCFVxk
Read the latest blog from Consumer Scotland: bit.ly/4lCFVxk
Consumer Scotland has published a statement on today's announcement by Ofcom on reforms to the Universal Postal Service.
Read more: bit.ly/44oXT0i
Read more: bit.ly/44oXT0i
July 10, 2025 at 2:55 PM
Consumer Scotland has published a statement on today's announcement by Ofcom on reforms to the Universal Postal Service.
Read more: bit.ly/44oXT0i
Read more: bit.ly/44oXT0i
Our Head of Energy Transition Alistair Hill joined a Utility Week panel on heat networks consumer protections in London yesterday.
Alistair highlighted that improving pricing and billing processes will build consumer confidence in the heat networks sector.
Alistair highlighted that improving pricing and billing processes will build consumer confidence in the heat networks sector.
July 2, 2025 at 2:07 PM
Our Head of Energy Transition Alistair Hill joined a Utility Week panel on heat networks consumer protections in London yesterday.
Alistair highlighted that improving pricing and billing processes will build consumer confidence in the heat networks sector.
Alistair highlighted that improving pricing and billing processes will build consumer confidence in the heat networks sector.
The transition to a future energy market powered primarily by renewable sources must deliver for all consumers, Consumer Scotland has said in a new report.
Read more: bit.ly/4l3bn7S
Read more: bit.ly/4l3bn7S
June 24, 2025 at 8:06 AM
The transition to a future energy market powered primarily by renewable sources must deliver for all consumers, Consumer Scotland has said in a new report.
Read more: bit.ly/4l3bn7S
Read more: bit.ly/4l3bn7S
Confirmation of a phased approach to the Radio Teleswitch Service switch off has been welcomed by Consumer Scotland.
Industry, government and regulator Ofgem have confirmed a gradual phase out from July.
Read more: bit.ly/464PUGF
Industry, government and regulator Ofgem have confirmed a gradual phase out from July.
Read more: bit.ly/464PUGF
June 19, 2025 at 1:36 PM
Confirmation of a phased approach to the Radio Teleswitch Service switch off has been welcomed by Consumer Scotland.
Industry, government and regulator Ofgem have confirmed a gradual phase out from July.
Read more: bit.ly/464PUGF
Industry, government and regulator Ofgem have confirmed a gradual phase out from July.
Read more: bit.ly/464PUGF
Consumer Scotland and @ofgem.gov.uk met yesterday to engage on heat network regulation and visit the MEL Energy Centre in Midlothian, which supplies low carbon district heating to Shawfair near Edinburgh.
Consumer Scotland is the statutory advocacy body for heat networks in Scotland.
Consumer Scotland is the statutory advocacy body for heat networks in Scotland.
June 19, 2025 at 11:29 AM
Consumer Scotland and @ofgem.gov.uk met yesterday to engage on heat network regulation and visit the MEL Energy Centre in Midlothian, which supplies low carbon district heating to Shawfair near Edinburgh.
Consumer Scotland is the statutory advocacy body for heat networks in Scotland.
Consumer Scotland is the statutory advocacy body for heat networks in Scotland.
Consumer Scotland has become a Level 2: Disability Confident employer as part of the UK Government’s Disability Confident employer scheme.
To find out more about working for Consumer Scotland and the work we do visit our website: consumer.scot
To find out more about working for Consumer Scotland and the work we do visit our website: consumer.scot
June 17, 2025 at 9:40 AM
Consumer Scotland has become a Level 2: Disability Confident employer as part of the UK Government’s Disability Confident employer scheme.
To find out more about working for Consumer Scotland and the work we do visit our website: consumer.scot
To find out more about working for Consumer Scotland and the work we do visit our website: consumer.scot
Our Head of Post Grace Remmington has set out the vital importance of postal services to consumers in Scotland including rural communities, older populations and disabled people.
She was giving evidence alongside the Federation of Small Businesses to the Scottish Affairs Committee.
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She was giving evidence alongside the Federation of Small Businesses to the Scottish Affairs Committee.
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June 11, 2025 at 1:03 PM
Our Head of Post Grace Remmington has set out the vital importance of postal services to consumers in Scotland including rural communities, older populations and disabled people.
She was giving evidence alongside the Federation of Small Businesses to the Scottish Affairs Committee.
👇
She was giving evidence alongside the Federation of Small Businesses to the Scottish Affairs Committee.
👇
National action needed to empower and protect consumers through Scotland’s green home heating transition.
Our investigation includes actions for governments, regulators, and industry - including appropriate resources to tackle unfair trading.
Read more: bit.ly/3HvoBLt
Our investigation includes actions for governments, regulators, and industry - including appropriate resources to tackle unfair trading.
Read more: bit.ly/3HvoBLt
June 10, 2025 at 7:28 AM
National action needed to empower and protect consumers through Scotland’s green home heating transition.
Our investigation includes actions for governments, regulators, and industry - including appropriate resources to tackle unfair trading.
Read more: bit.ly/3HvoBLt
Our investigation includes actions for governments, regulators, and industry - including appropriate resources to tackle unfair trading.
Read more: bit.ly/3HvoBLt
Island communities need new safeguards to improve postal services, Consumer Scotland has said.
First Class deliveries in Orkney, Shetland and the Western Isles are currently not protected by targets unlike all other postcode areas in Scotland.
Read more: bit.ly/4l00rY8
First Class deliveries in Orkney, Shetland and the Western Isles are currently not protected by targets unlike all other postcode areas in Scotland.
Read more: bit.ly/4l00rY8
June 9, 2025 at 9:42 AM
Island communities need new safeguards to improve postal services, Consumer Scotland has said.
First Class deliveries in Orkney, Shetland and the Western Isles are currently not protected by targets unlike all other postcode areas in Scotland.
Read more: bit.ly/4l00rY8
First Class deliveries in Orkney, Shetland and the Western Isles are currently not protected by targets unlike all other postcode areas in Scotland.
Read more: bit.ly/4l00rY8
Consumer Scotland has written to energy regulator Ofgem seeking assurances that consumers affected by the RTS switch-off will be appropriately supported and protected.
Read more: bit.ly/43XZ2ve
Read more: bit.ly/43XZ2ve
June 2, 2025 at 8:39 AM
Consumer Scotland has written to energy regulator Ofgem seeking assurances that consumers affected by the RTS switch-off will be appropriately supported and protected.
Read more: bit.ly/43XZ2ve
Read more: bit.ly/43XZ2ve
Consumer Scotland has responded to an announcement by regulator Ofcom that it is to investigate Royal Mail for missing its delivery targets in 2024-2025.
Read more: bit.ly/3YXEssa
Read more: bit.ly/3YXEssa
May 23, 2025 at 3:59 PM
Consumer Scotland has responded to an announcement by regulator Ofcom that it is to investigate Royal Mail for missing its delivery targets in 2024-2025.
Read more: bit.ly/3YXEssa
Read more: bit.ly/3YXEssa