Clara Greo
@claragt.bsky.social
Community, capability & equity in design and UCD. Not white. she/her. Grieving. Resting.✊🏿🏳️⚧️🍉🌏
Next week, I'll be starting a new role at @publicdigital.bsky.social as a consultant.
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
October 1, 2025 at 11:49 AM
Next week, I'll be starting a new role at @publicdigital.bsky.social as a consultant.
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
I love facilitating.
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
September 23, 2025 at 2:58 PM
I love facilitating.
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
We used a few different models in the workshop. One was these beautiful "tending to endings" cards www.tendingtoendings.com
September 19, 2025 at 1:56 PM
We used a few different models in the workshop. One was these beautiful "tending to endings" cards www.tendingtoendings.com
I had a wonderful time delivering a workshop on Ending gracefully at #sdingov with @imhuyorks.bsky.social this morning.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
September 19, 2025 at 1:56 PM
I had a wonderful time delivering a workshop on Ending gracefully at #sdingov with @imhuyorks.bsky.social this morning.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
Can we all have a round of applause for @karakane-kk.bsky.social and all the amazing work she does 🌟
Kara delivered 3 sessions at #sdingov this year:
Kara delivered 3 sessions at #sdingov this year:
September 19, 2025 at 1:35 PM
Can we all have a round of applause for @karakane-kk.bsky.social and all the amazing work she does 🌟
Kara delivered 3 sessions at #sdingov this year:
Kara delivered 3 sessions at #sdingov this year:
Brilliant keynote from @rdietkus.bsky.social at #sdingov about public services as care.
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
September 19, 2025 at 9:58 AM
Brilliant keynote from @rdietkus.bsky.social at #sdingov about public services as care.
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
September 17, 2025 at 12:05 PM
Friends, using gen AI to create user personas is a *really* awful idea.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
![a section of an HTML page showing the text:
Persona-Based User Stories
Develops user stories tailored to different personas based on their goals and challenges
User Research - Stakeholder Engagement - Project Planning
Usage notes
This prompt is intended to support early thinking and ideation. Use it as a companion to spark discussions. It is not a substitute for user research. Always validate insights through real engagement with users.
The prompt
Copy prompt
Project Overview: [BRIEF, 1-2 SENTENCE SUMMARY OF YOUR PROJECT]
Personas: [PROVIDE PERSONAS]
Instructions: Using the provided personas, create a set of user stories that will guide the development of this project.
User Story Format: As a <type of user>, I want to <feature/function> so that <reason/benefit>.
INVEST Criteria:
Independent: User stories should be independent of each other.
Negotiable: The specific details of a user story can be negotiated.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:ozyh2k2ktsqrrecomuynoctr/bafkreic4imclhlfpb2bhj6vdzvk2kgibjcto2e2ifuw65kux4yftyo7spu@jpeg)
August 28, 2025 at 9:08 AM
Friends, using gen AI to create user personas is a *really* awful idea.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
And "Primary nationality"? What is that? That's not a thing.
There is no way my soul will be happy with me selecting anything other than Australia for that, despite my fears that it would somehow affect my application.
Even though I live and work in the UK.
There is no way my soul will be happy with me selecting anything other than Australia for that, despite my fears that it would somehow affect my application.
Even though I live and work in the UK.
July 21, 2025 at 10:05 AM
And "Primary nationality"? What is that? That's not a thing.
There is no way my soul will be happy with me selecting anything other than Australia for that, despite my fears that it would somehow affect my application.
Even though I live and work in the UK.
There is no way my soul will be happy with me selecting anything other than Australia for that, despite my fears that it would somehow affect my application.
Even though I live and work in the UK.
Goodness me, some more interesting race, ethnicity and nationality questions today from the FCA's job website, using myworkdayjobs.
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
July 21, 2025 at 10:05 AM
Goodness me, some more interesting race, ethnicity and nationality questions today from the FCA's job website, using myworkdayjobs.
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
July 3, 2025 at 2:22 PM
The flipping legend @herahussain.bsky.social kicks off #campDigital with her 3 month old in a pram by her side 🌟💪🏽
July 3, 2025 at 9:12 AM
The flipping legend @herahussain.bsky.social kicks off #campDigital with her 3 month old in a pram by her side 🌟💪🏽
Antipodean as an Ethnic background?
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
July 2, 2025 at 10:28 AM
Antipodean as an Ethnic background?
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
I'm excited!
Tomorrow I'm running my first in-person training course since 2020.
It's a tough industry (and a tough world) for many of us at the moment. Many wonderful people are looking for work. Many training and development budgets have been cut.
Tomorrow I'm running my first in-person training course since 2020.
It's a tough industry (and a tough world) for many of us at the moment. Many wonderful people are looking for work. Many training and development budgets have been cut.
June 19, 2025 at 1:31 PM
I'm excited!
Tomorrow I'm running my first in-person training course since 2020.
It's a tough industry (and a tough world) for many of us at the moment. Many wonderful people are looking for work. Many training and development budgets have been cut.
Tomorrow I'm running my first in-person training course since 2020.
It's a tough industry (and a tough world) for many of us at the moment. Many wonderful people are looking for work. Many training and development budgets have been cut.
I'm sorry, what?
Really demonstrates how you can get survey results to prove anything you like.
Really demonstrates how you can get survey results to prove anything you like.
June 11, 2025 at 10:49 AM
I'm sorry, what?
Really demonstrates how you can get survey results to prove anything you like.
Really demonstrates how you can get survey results to prove anything you like.
We hosted a discussion earlier this month about Decolonising service design in government. It was a beautiful chat to be a part of, cathartic and energising. We dove deep and swam wide.
claragreo.com/posts/notes-...
claragreo.com/posts/notes-...
May 21, 2025 at 2:12 PM
We hosted a discussion earlier this month about Decolonising service design in government. It was a beautiful chat to be a part of, cathartic and energising. We dove deep and swam wide.
claragreo.com/posts/notes-...
claragreo.com/posts/notes-...
What is the purpose of government?
What is gov for?
Answers to questions are the foundations of user-centred design, and of advocating for UCD in your organisation.
Is it to make and enforce laws and regulations?
Is it to enact democracy?
...
What is gov for?
Answers to questions are the foundations of user-centred design, and of advocating for UCD in your organisation.
Is it to make and enforce laws and regulations?
Is it to enact democracy?
...
May 20, 2025 at 8:08 AM
What is the purpose of government?
What is gov for?
Answers to questions are the foundations of user-centred design, and of advocating for UCD in your organisation.
Is it to make and enforce laws and regulations?
Is it to enact democracy?
...
What is gov for?
Answers to questions are the foundations of user-centred design, and of advocating for UCD in your organisation.
Is it to make and enforce laws and regulations?
Is it to enact democracy?
...
Feeling confident about these questions is important for researchers and designers at all levels, in all organisations. This course is for who is trying to grow and support user-centred design and research practices.
claragreo.com/training/
May 13, 2025 at 9:41 AM
Feeling confident about these questions is important for researchers and designers at all levels, in all organisations. This course is for who is trying to grow and support user-centred design and research practices.
claragreo.com/training/
A training course on Advocating for UCD in government 🌱
1.5 days in July
Brighton & online
How do we:
- Influence decision makers to fund research?
- Convince stakeholders that users are important?
- Advocate for design throughout a service lifecycle?
www.tickettailor.com/events/clara...
1.5 days in July
Brighton & online
How do we:
- Influence decision makers to fund research?
- Convince stakeholders that users are important?
- Advocate for design throughout a service lifecycle?
www.tickettailor.com/events/clara...
May 13, 2025 at 9:41 AM
A training course on Advocating for UCD in government 🌱
1.5 days in July
Brighton & online
How do we:
- Influence decision makers to fund research?
- Convince stakeholders that users are important?
- Advocate for design throughout a service lifecycle?
www.tickettailor.com/events/clara...
1.5 days in July
Brighton & online
How do we:
- Influence decision makers to fund research?
- Convince stakeholders that users are important?
- Advocate for design throughout a service lifecycle?
www.tickettailor.com/events/clara...
I'm thinking about AI in the same way I think about plastic.
We all know that plastic is hugely damaging to our environment, our bodies and our world. In many areas of our lives, we don't need to be using as much plastic as we do. There are alternatives that are better.
We all know that plastic is hugely damaging to our environment, our bodies and our world. In many areas of our lives, we don't need to be using as much plastic as we do. There are alternatives that are better.
May 7, 2025 at 9:08 AM
I'm thinking about AI in the same way I think about plastic.
We all know that plastic is hugely damaging to our environment, our bodies and our world. In many areas of our lives, we don't need to be using as much plastic as we do. There are alternatives that are better.
We all know that plastic is hugely damaging to our environment, our bodies and our world. In many areas of our lives, we don't need to be using as much plastic as we do. There are alternatives that are better.
Is this consultation survey for real?! 😂
It’s from Brighton & Hove council on changing the catchment areas for secondary schools
If someone asked me to mock up a hilariously leading survey to illustrate how not to do it, it’d make it exactly like this.
@cjforms.bsky.social one for the archives?
It’s from Brighton & Hove council on changing the catchment areas for secondary schools
If someone asked me to mock up a hilariously leading survey to illustrate how not to do it, it’d make it exactly like this.
@cjforms.bsky.social one for the archives?
October 22, 2024 at 9:03 PM
Is this consultation survey for real?! 😂
It’s from Brighton & Hove council on changing the catchment areas for secondary schools
If someone asked me to mock up a hilariously leading survey to illustrate how not to do it, it’d make it exactly like this.
@cjforms.bsky.social one for the archives?
It’s from Brighton & Hove council on changing the catchment areas for secondary schools
If someone asked me to mock up a hilariously leading survey to illustrate how not to do it, it’d make it exactly like this.
@cjforms.bsky.social one for the archives?
Shout out to Try Tag Rugby for this gender drop down which the (very othering) "other" option by saying "Let me type..."
October 7, 2024 at 11:24 AM
Shout out to Try Tag Rugby for this gender drop down which the (very othering) "other" option by saying "Let me type..."
It’s annoying me more than it should that my tent extractor is packaged upside down.
August 19, 2024 at 9:29 AM
It’s annoying me more than it should that my tent extractor is packaged upside down.
I wish there were more decolonised video call backgrounds.
I’d rather people see the ugly chaos I live in than the bleached, minimalist, hollow facades on offer.
I’d rather people see the ugly chaos I live in than the bleached, minimalist, hollow facades on offer.
August 14, 2024 at 4:21 PM
I wish there were more decolonised video call backgrounds.
I’d rather people see the ugly chaos I live in than the bleached, minimalist, hollow facades on offer.
I’d rather people see the ugly chaos I live in than the bleached, minimalist, hollow facades on offer.
This is what baby steps in decolonising services can look like.
Well done Auspost
#AlwaysWasAlwaysWillBe
Well done Auspost
#AlwaysWasAlwaysWillBe
April 22, 2024 at 1:45 AM
This is what baby steps in decolonising services can look like.
Well done Auspost
#AlwaysWasAlwaysWillBe
Well done Auspost
#AlwaysWasAlwaysWillBe