Clara Greo
@claragt.bsky.social
Community, capability & equity in design and UCD. Not white. she/her. Grieving. Resting.✊🏿🏳️⚧️🍉🌏
Next week, I'll be starting a new role at @publicdigital.bsky.social as a consultant.
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
October 1, 2025 at 11:49 AM
Next week, I'll be starting a new role at @publicdigital.bsky.social as a consultant.
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
I'm excited and also apprehensive. I've been thinking about it a lot, and trying to prepare for a good start.
Here's my pre-new-job weeknotes
claragreo.com/posts/weekno...
“Alistair, do you know what season Pup Pup Boogie is in?”
“Season 1, around episode 4”
“You are exactly right and I’m so sad that you know that.”
“Season 1, around episode 4”
“You are exactly right and I’m so sad that you know that.”
September 26, 2025 at 7:28 AM
“Alistair, do you know what season Pup Pup Boogie is in?”
“Season 1, around episode 4”
“You are exactly right and I’m so sad that you know that.”
“Season 1, around episode 4”
“You are exactly right and I’m so sad that you know that.”
I love facilitating.
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
September 23, 2025 at 2:58 PM
I love facilitating.
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
But lots of people don't.
I'm running a 3 hour Workshop facilitation training & clinic online on Weds 8 Oct
If you're preparing for a workshop or if you'd like to build skills and confidence in facilitation, I'd love to see you there!
www.tickettailor.com/events/clara...
We're running Intro to Service design in Government training online this week and next - it might be the last time we run it for while
There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course.
www.tickettailor.com/events/ignac...
There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course.
www.tickettailor.com/events/ignac...
Buy tickets – Introduction to service design in Government: remote training course (£600 ex VAT) - Sept 2025 – Zoom
Introduction to service design in Government: remote training course (£600 ex VAT) - Sept 2025 – Zoom, Thu 25 Sep 2025 - Fri 3 Oct 2025 - Where: Online, on Zoom
This is an introductory course into ser...
www.tickettailor.com
September 22, 2025 at 9:45 AM
We're running Intro to Service design in Government training online this week and next - it might be the last time we run it for while
There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course.
www.tickettailor.com/events/ignac...
There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course.
www.tickettailor.com/events/ignac...
I had a wonderful time delivering a workshop on Ending gracefully at #sdingov with @imhuyorks.bsky.social this morning.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
September 19, 2025 at 1:56 PM
I had a wonderful time delivering a workshop on Ending gracefully at #sdingov with @imhuyorks.bsky.social this morning.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
The room was gentle, reflective and intentional. Thank you to everyone who joined us and to Imran for showing me a different mode to facilitate in.
Can we all have a round of applause for @karakane-kk.bsky.social and all the amazing work she does 🌟
Kara delivered 3 sessions at #sdingov this year:
Kara delivered 3 sessions at #sdingov this year:
September 19, 2025 at 1:35 PM
Can we all have a round of applause for @karakane-kk.bsky.social and all the amazing work she does 🌟
Kara delivered 3 sessions at #sdingov this year:
Kara delivered 3 sessions at #sdingov this year:
Brilliant keynote from @rdietkus.bsky.social at #sdingov about public services as care.
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
September 19, 2025 at 9:58 AM
Brilliant keynote from @rdietkus.bsky.social at #sdingov about public services as care.
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
She also talked about hypernormalisation. This world were living in and what were witnessing is not normal.
“There's wo truths, what we feel in our bodies and what the world insists we perform”
Fantastic talk from @elmosmoe.bsky.social about AI.
"AI doesn't automatically serve the public good because it's new"
I'm so glad discussions about equity and justice in AI are in a keynote at #sdingov
Also, great link to artist created images of AI: betterimagesofai.org
"AI doesn't automatically serve the public good because it's new"
I'm so glad discussions about equity and justice in AI are in a keynote at #sdingov
Also, great link to artist created images of AI: betterimagesofai.org
Better Images of AI
We are a non-profit creating more realistic and inclusive images of artificial intelligence. Visit our growing repository available for anyone to use for free under CC licences, or just to use as insp...
betterimagesofai.org
September 19, 2025 at 9:50 AM
Fantastic talk from @elmosmoe.bsky.social about AI.
"AI doesn't automatically serve the public good because it's new"
I'm so glad discussions about equity and justice in AI are in a keynote at #sdingov
Also, great link to artist created images of AI: betterimagesofai.org
"AI doesn't automatically serve the public good because it's new"
I'm so glad discussions about equity and justice in AI are in a keynote at #sdingov
Also, great link to artist created images of AI: betterimagesofai.org
September 17, 2025 at 12:05 PM
Friends, using gen AI to create user personas is a *really* awful idea.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
![a section of an HTML page showing the text:
Persona-Based User Stories
Develops user stories tailored to different personas based on their goals and challenges
User Research - Stakeholder Engagement - Project Planning
Usage notes
This prompt is intended to support early thinking and ideation. Use it as a companion to spark discussions. It is not a substitute for user research. Always validate insights through real engagement with users.
The prompt
Copy prompt
Project Overview: [BRIEF, 1-2 SENTENCE SUMMARY OF YOUR PROJECT]
Personas: [PROVIDE PERSONAS]
Instructions: Using the provided personas, create a set of user stories that will guide the development of this project.
User Story Format: As a <type of user>, I want to <feature/function> so that <reason/benefit>.
INVEST Criteria:
Independent: User stories should be independent of each other.
Negotiable: The specific details of a user story can be negotiated.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:ozyh2k2ktsqrrecomuynoctr/bafkreic4imclhlfpb2bhj6vdzvk2kgibjcto2e2ifuw65kux4yftyo7spu@jpeg)
August 28, 2025 at 9:08 AM
Friends, using gen AI to create user personas is a *really* awful idea.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
🚩☹️🚩
This suggestion comes from the AI Knowledge Hub prompt library on GOV .uk. Here's the problem:
AI is designed to give you back only what you already know. It will generate what it thinks you want to hear.
Filling out supplier information forms fills me with such a deep rage.
I think suppliers must be the user group that people care the least about designing well for.
"you wanna get paid?? deal with THIS, sucker!"
I think suppliers must be the user group that people care the least about designing well for.
"you wanna get paid?? deal with THIS, sucker!"
August 27, 2025 at 3:15 PM
Filling out supplier information forms fills me with such a deep rage.
I think suppliers must be the user group that people care the least about designing well for.
"you wanna get paid?? deal with THIS, sucker!"
I think suppliers must be the user group that people care the least about designing well for.
"you wanna get paid?? deal with THIS, sucker!"
I'm running my course on Advocating for UCD in government online in October.
In this course, we will look at the biggest barriers to UCD in government and how to navigate them.
www.tickettailor.com/events/clara...
In this course, we will look at the biggest barriers to UCD in government and how to navigate them.
www.tickettailor.com/events/clara...
August 7, 2025 at 1:32 PM
I'm running my course on Advocating for UCD in government online in October.
In this course, we will look at the biggest barriers to UCD in government and how to navigate them.
www.tickettailor.com/events/clara...
In this course, we will look at the biggest barriers to UCD in government and how to navigate them.
www.tickettailor.com/events/clara...
Are you looking to develop your workshop planning and facilitation skills?
Do you have a workshop coming up soon that you're not sure about, or you'd like some help with?
Come to my new, short, online workshop facilitation training and clinic!
www.tickettailor.com/events/clara...
Do you have a workshop coming up soon that you're not sure about, or you'd like some help with?
Come to my new, short, online workshop facilitation training and clinic!
www.tickettailor.com/events/clara...
Buy tickets – Workshop facilitation - 3 hour training - online - £185 – Zoom
Learn to run great workshops and facilitating effectively.
This is a 3 hour, online training workshop where we will cover some...
www.tickettailor.com
August 5, 2025 at 2:51 PM
Are you looking to develop your workshop planning and facilitation skills?
Do you have a workshop coming up soon that you're not sure about, or you'd like some help with?
Come to my new, short, online workshop facilitation training and clinic!
www.tickettailor.com/events/clara...
Do you have a workshop coming up soon that you're not sure about, or you'd like some help with?
Come to my new, short, online workshop facilitation training and clinic!
www.tickettailor.com/events/clara...
I'm going to run Advocating for UCD training course online in October.
If you'd like to attend, please fill in this survey to let me know which of these dates works for you forms.gle/nUVUTxu1Lriz...
If you have any colleagues who might be interested, please send it on to them as well.
If you'd like to attend, please fill in this survey to let me know which of these dates works for you forms.gle/nUVUTxu1Lriz...
If you have any colleagues who might be interested, please send it on to them as well.
Choosing a date for Advocating for UCD online training
Thank you for expressing an interest in an online version of the training course Advocating for UCD! I want to make sure I schedule it on a date that works for the folks who are interested in…
forms.gle
July 28, 2025 at 8:17 AM
I'm going to run Advocating for UCD training course online in October.
If you'd like to attend, please fill in this survey to let me know which of these dates works for you forms.gle/nUVUTxu1Lriz...
If you have any colleagues who might be interested, please send it on to them as well.
If you'd like to attend, please fill in this survey to let me know which of these dates works for you forms.gle/nUVUTxu1Lriz...
If you have any colleagues who might be interested, please send it on to them as well.
The new Public Design Evidence Review is interesting and so important
We must document and talk about design and research in the public sector, how it works and what it does.
I can't wait to sink my teeth into the Case Study Bank in particular!
www.gov.uk/government/p...?
@karakane-kk.bsky.social
We must document and talk about design and research in the public sector, how it works and what it does.
I can't wait to sink my teeth into the Case Study Bank in particular!
www.gov.uk/government/p...?
@karakane-kk.bsky.social
Public Design Evidence Review: Case Study Bank (HTML)
www.gov.uk
July 23, 2025 at 11:58 AM
The new Public Design Evidence Review is interesting and so important
We must document and talk about design and research in the public sector, how it works and what it does.
I can't wait to sink my teeth into the Case Study Bank in particular!
www.gov.uk/government/p...?
@karakane-kk.bsky.social
We must document and talk about design and research in the public sector, how it works and what it does.
I can't wait to sink my teeth into the Case Study Bank in particular!
www.gov.uk/government/p...?
@karakane-kk.bsky.social
Goodness me, some more interesting race, ethnicity and nationality questions today from the FCA's job website, using myworkdayjobs.
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
July 21, 2025 at 10:05 AM
Goodness me, some more interesting race, ethnicity and nationality questions today from the FCA's job website, using myworkdayjobs.
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
What does the (United Kingdom) bit mean? Why do they all say it?
What on earth is "Mixed / multiple ethnic group (United Kingdom)" supposed to mean?? 🤯
Leaders: the most important questions will only ever come to you anonymously.
Do you truly care about morale?
Do you want to know if you've really created a "safe space"?
Do you have enough integrity to hear the truth?
Thanks for the article Ben 👏🏽
Do you truly care about morale?
Do you want to know if you've really created a "safe space"?
Do you have enough integrity to hear the truth?
Thanks for the article Ben 👏🏽
I wrote down why I think allowing anonymous questions at staff meetings makes for better organisations: medium.com/@benaldo/how...
Thank you for your help, @claragt.bsky.social 💪
Thank you for your help, @claragt.bsky.social 💪
How anonymous questions make for better Q&As - for your organisation and its staff
Leadership meetings are a great opportunity for staff to interact with senior colleagues — to ask questions about work, plans and the…
medium.com
July 9, 2025 at 6:58 AM
Leaders: the most important questions will only ever come to you anonymously.
Do you truly care about morale?
Do you want to know if you've really created a "safe space"?
Do you have enough integrity to hear the truth?
Thanks for the article Ben 👏🏽
Do you truly care about morale?
Do you want to know if you've really created a "safe space"?
Do you have enough integrity to hear the truth?
Thanks for the article Ben 👏🏽
Last week I ran a workshop called Money talks: Estimating the Cost and Value of Service Design with @ignaciaorellana.bsky.social at #campDigital. We've run the workshop 5 times now and it's always really fun and immediately useful for people.
Some of biggest take aways from the workshop:
1/4
Some of biggest take aways from the workshop:
1/4
July 8, 2025 at 4:58 PM
Last week I ran a workshop called Money talks: Estimating the Cost and Value of Service Design with @ignaciaorellana.bsky.social at #campDigital. We've run the workshop 5 times now and it's always really fun and immediately useful for people.
Some of biggest take aways from the workshop:
1/4
Some of biggest take aways from the workshop:
1/4
Thanks also @jukes.ie for putting @vickytnz.bsky.social's name on a slide yesterday 💖
you are missed Vicky
you are missed Vicky
July 4, 2025 at 1:14 PM
Thanks also @jukes.ie for putting @vickytnz.bsky.social's name on a slide yesterday 💖
you are missed Vicky
you are missed Vicky
Some excellent ideas for how to use your privilege to make it safer for others to work in the open 👇🏼
For the second I can't speak for others but I think I've learned to listen and to ask what people need to feel more confident/safe. It isn't always the same. Co-authoring with people or presenting with them to lend my privilege, promoting them with context and active shows of support..
July 4, 2025 at 8:47 AM
Some excellent ideas for how to use your privilege to make it safer for others to work in the open 👇🏼
Thank you @jukes.ie for your talk at #campDigital this morning!
Hera is a tough act to follow but your talk was interesting and funny.
Thanks also for acknowledging how much your privilege has allowed you to be open and has protected you from the fallout.
I have a question:
Hera is a tough act to follow but your talk was interesting and funny.
Thanks also for acknowledging how much your privilege has allowed you to be open and has protected you from the fallout.
I have a question:
July 3, 2025 at 2:52 PM
Thank you @jukes.ie for your talk at #campDigital this morning!
Hera is a tough act to follow but your talk was interesting and funny.
Thanks also for acknowledging how much your privilege has allowed you to be open and has protected you from the fallout.
I have a question:
Hera is a tough act to follow but your talk was interesting and funny.
Thanks also for acknowledging how much your privilege has allowed you to be open and has protected you from the fallout.
I have a question:
July 3, 2025 at 2:22 PM
The flipping legend @herahussain.bsky.social kicks off #campDigital with her 3 month old in a pram by her side 🌟💪🏽
July 3, 2025 at 9:12 AM
The flipping legend @herahussain.bsky.social kicks off #campDigital with her 3 month old in a pram by her side 🌟💪🏽
Antipodean as an Ethnic background?
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
July 2, 2025 at 10:28 AM
Antipodean as an Ethnic background?
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
Well that's a new one.
It's weirdly specific and general at the same time, still very othering and totally meaningless 👍🏼
(from Better uk sports centres registration form)
Many factors can become blockers to user-centred design (UCD).
Here are 12 common barriers in the public sector.
Which are significant for you?
Are there any others not listed?
1. Teams and stakeholders lack understanding or awareness of UCD
1/4
Here are 12 common barriers in the public sector.
Which are significant for you?
Are there any others not listed?
1. Teams and stakeholders lack understanding or awareness of UCD
1/4
June 24, 2025 at 8:59 AM
Many factors can become blockers to user-centred design (UCD).
Here are 12 common barriers in the public sector.
Which are significant for you?
Are there any others not listed?
1. Teams and stakeholders lack understanding or awareness of UCD
1/4
Here are 12 common barriers in the public sector.
Which are significant for you?
Are there any others not listed?
1. Teams and stakeholders lack understanding or awareness of UCD
1/4