Communication Business Avenue
@cba-gbl.bsky.social
Innovating customer service with expert system integration & cutting-edge technology. Elevate your customer experience with us! Visit us at https://cba-gbl.com/
#CustomerService #ContactCenter
#CustomerService #ContactCenter
𝘊𝘉𝘈 𝘐𝘯𝘤. 𝘛𝘦𝘤𝘩 𝘛𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘞𝘦𝘦𝘬:
📋 Use Post-Call Surveys Strategically
Don’t just collect scores — follow up on low ratings. Post-call surveys can drive real improvements if you act on them.
Every survey is a second chance to impress.
Learn how: cba-gbl.com/contact/
📋 Use Post-Call Surveys Strategically
Don’t just collect scores — follow up on low ratings. Post-call surveys can drive real improvements if you act on them.
Every survey is a second chance to impress.
Learn how: cba-gbl.com/contact/
June 16, 2025 at 2:09 PM
𝘊𝘉𝘈 𝘐𝘯𝘤. 𝘛𝘦𝘤𝘩 𝘛𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘞𝘦𝘦𝘬:
📋 Use Post-Call Surveys Strategically
Don’t just collect scores — follow up on low ratings. Post-call surveys can drive real improvements if you act on them.
Every survey is a second chance to impress.
Learn how: cba-gbl.com/contact/
📋 Use Post-Call Surveys Strategically
Don’t just collect scores — follow up on low ratings. Post-call surveys can drive real improvements if you act on them.
Every survey is a second chance to impress.
Learn how: cba-gbl.com/contact/
𝘛𝘦𝘤𝘩 𝘛𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘞𝘦𝘦𝘬:
Route Calls Based on Agent Skills
When customers call, route them to the agent best equipped to solve their specific issue. Skills-based routing ensures that complex or sensitive concerns go to agents trained to handle them.
How? Let's talk: cba-gbl.com/contact/
Route Calls Based on Agent Skills
When customers call, route them to the agent best equipped to solve their specific issue. Skills-based routing ensures that complex or sensitive concerns go to agents trained to handle them.
How? Let's talk: cba-gbl.com/contact/
May 12, 2025 at 10:54 AM
𝘛𝘦𝘤𝘩 𝘛𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘞𝘦𝘦𝘬:
Route Calls Based on Agent Skills
When customers call, route them to the agent best equipped to solve their specific issue. Skills-based routing ensures that complex or sensitive concerns go to agents trained to handle them.
How? Let's talk: cba-gbl.com/contact/
Route Calls Based on Agent Skills
When customers call, route them to the agent best equipped to solve their specific issue. Skills-based routing ensures that complex or sensitive concerns go to agents trained to handle them.
How? Let's talk: cba-gbl.com/contact/
Customers have more choices than ever. Leave them with a bad experience, and they will jump to a competitor. 𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗹𝗲𝘀𝘀𝗼𝗻?
Better support.
Learn why and how. 👉 cba-gbl.com/customer-loy...
#CustomerService #Business #Loyalty
Better support.
Learn why and how. 👉 cba-gbl.com/customer-loy...
#CustomerService #Business #Loyalty
March 10, 2025 at 9:05 PM
Customers have more choices than ever. Leave them with a bad experience, and they will jump to a competitor. 𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗹𝗲𝘀𝘀𝗼𝗻?
Better support.
Learn why and how. 👉 cba-gbl.com/customer-loy...
#CustomerService #Business #Loyalty
Better support.
Learn why and how. 👉 cba-gbl.com/customer-loy...
#CustomerService #Business #Loyalty
What if your agents could 𝐠𝐮𝐢𝐝𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐬𝐭𝐞𝐩 𝐛𝐲 𝐬𝐭𝐞𝐩 on an on-premise contact center? With CBA Live Assist, agents can 𝐜𝐨-𝐛𝐫𝐨𝐰𝐬𝐞 with customers, 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐨𝐫 𝐚𝐩𝐩 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 while speaking over audio or video.
#CBALiveAssist #OnPremiseSolution #CoBrowsing #CustomerExperience
#CBALiveAssist #OnPremiseSolution #CoBrowsing #CustomerExperience
February 27, 2025 at 12:02 PM
What if your agents could 𝐠𝐮𝐢𝐝𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐬𝐭𝐞𝐩 𝐛𝐲 𝐬𝐭𝐞𝐩 on an on-premise contact center? With CBA Live Assist, agents can 𝐜𝐨-𝐛𝐫𝐨𝐰𝐬𝐞 with customers, 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐨𝐫 𝐚𝐩𝐩 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 while speaking over audio or video.
#CBALiveAssist #OnPremiseSolution #CoBrowsing #CustomerExperience
#CBALiveAssist #OnPremiseSolution #CoBrowsing #CustomerExperience
AI is everywhere. It has huge potential, but also very real concerns. 𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗔𝗜 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗳𝗲𝗮𝗿?
Learn the answers, and more, in our latest blog post. 👉 cba-gbl.com/implement-ai...
The truth is that 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗶𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗽𝗲𝗼𝗽𝗹𝗲.
#Change #Ethics
Learn the answers, and more, in our latest blog post. 👉 cba-gbl.com/implement-ai...
The truth is that 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗶𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗽𝗲𝗼𝗽𝗹𝗲.
#Change #Ethics
February 24, 2025 at 11:37 PM
AI is everywhere. It has huge potential, but also very real concerns. 𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗔𝗜 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗳𝗲𝗮𝗿?
Learn the answers, and more, in our latest blog post. 👉 cba-gbl.com/implement-ai...
The truth is that 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗶𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗽𝗲𝗼𝗽𝗹𝗲.
#Change #Ethics
Learn the answers, and more, in our latest blog post. 👉 cba-gbl.com/implement-ai...
The truth is that 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗶𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗽𝗲𝗼𝗽𝗹𝗲.
#Change #Ethics
𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝗳𝗼𝘂𝗻𝗱 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳 𝘄𝗲𝗶𝗴𝗵𝗲𝗱 𝗱𝗼𝘄𝗻 𝗯𝘆 𝘁𝗼𝗼 𝗺𝗮𝗻𝘆 𝘁𝗼𝗼𝗹𝘀?
In our latest article, learn:
1️⃣ What is system bloat?
2️⃣ How it can hurt a company
3️⃣ How to fix it
👉 cba-gbl.com/system-bloat...
#Business #Technology #Consolidation
In our latest article, learn:
1️⃣ What is system bloat?
2️⃣ How it can hurt a company
3️⃣ How to fix it
👉 cba-gbl.com/system-bloat...
#Business #Technology #Consolidation
February 3, 2025 at 6:11 PM
𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝗳𝗼𝘂𝗻𝗱 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳 𝘄𝗲𝗶𝗴𝗵𝗲𝗱 𝗱𝗼𝘄𝗻 𝗯𝘆 𝘁𝗼𝗼 𝗺𝗮𝗻𝘆 𝘁𝗼𝗼𝗹𝘀?
In our latest article, learn:
1️⃣ What is system bloat?
2️⃣ How it can hurt a company
3️⃣ How to fix it
👉 cba-gbl.com/system-bloat...
#Business #Technology #Consolidation
In our latest article, learn:
1️⃣ What is system bloat?
2️⃣ How it can hurt a company
3️⃣ How to fix it
👉 cba-gbl.com/system-bloat...
#Business #Technology #Consolidation
Enhance support with 𝐂𝐨-𝐛𝐫𝐨𝐰𝐬𝐢𝐧𝐠. Agents can 𝐯𝐢𝐞𝐰 and interact with 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬' 𝐰𝐞𝐛 𝐩𝐚𝐠𝐞𝐬, guiding them through processes and resolving issues efficiently. Provide personalized assistance through 𝐋𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭 𝐟𝐨𝐫 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬 𝟑𝟔𝟓!
January 21, 2025 at 11:25 AM
Enhance support with 𝐂𝐨-𝐛𝐫𝐨𝐰𝐬𝐢𝐧𝐠. Agents can 𝐯𝐢𝐞𝐰 and interact with 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬' 𝐰𝐞𝐛 𝐩𝐚𝐠𝐞𝐬, guiding them through processes and resolving issues efficiently. Provide personalized assistance through 𝐋𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭 𝐟𝐨𝐫 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬 𝟑𝟔𝟓!
🤔 How can combining AI and human expertise 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 your 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 into something so 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐚𝐧𝐝 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 so that your customers keep coming back? Redefine customer service with LivePerson and CBA Inc! #customerexperience #AI
January 15, 2025 at 12:25 PM
🤔 How can combining AI and human expertise 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 your 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 into something so 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐚𝐧𝐝 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 so that your customers keep coming back? Redefine customer service with LivePerson and CBA Inc! #customerexperience #AI
Have you ever wished an expert could 𝐠𝐮𝐢𝐝𝐞 𝐲𝐨𝐮 𝐬𝐭𝐞𝐩-𝐛𝐲-𝐬𝐭𝐞𝐩, even from miles away? With Help Lightning’s 𝐌𝐞𝐫𝐠𝐞𝐝 𝐑𝐞𝐚𝐥𝐢𝐭𝐲 technology, you can! It blends real and virtual environments to create a shared space where experts and users collaborate as if they’re in the same room.
January 14, 2025 at 11:54 AM
Have you ever wished an expert could 𝐠𝐮𝐢𝐝𝐞 𝐲𝐨𝐮 𝐬𝐭𝐞𝐩-𝐛𝐲-𝐬𝐭𝐞𝐩, even from miles away? With Help Lightning’s 𝐌𝐞𝐫𝐠𝐞𝐝 𝐑𝐞𝐚𝐥𝐢𝐭𝐲 technology, you can! It blends real and virtual environments to create a shared space where experts and users collaborate as if they’re in the same room.
Did you know that Live Assist for Dynamics 365 or LAD365 is powered by LivePerson? LAD365 is an excellent omnichannel because of LivePerson's Generative AI tools! Want Generative AI in your omnichannel? Talk to us! cba-gbl.com/contact/
December 24, 2024 at 3:48 PM
Did you know that Live Assist for Dynamics 365 or LAD365 is powered by LivePerson? LAD365 is an excellent omnichannel because of LivePerson's Generative AI tools! Want Generative AI in your omnichannel? Talk to us! cba-gbl.com/contact/
Ever feel like the true cost of technology is a mystery? 𝗧𝗵𝗲 𝘁𝗿𝘂𝘁𝗵 𝗶𝘀 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗽𝗿𝗶𝗰𝗲 𝘁𝗮𝗴 𝗱𝗼𝗲𝘀𝗻’𝘁 𝘁𝗲𝗹𝗹 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝘀𝘁𝗼𝗿𝘆.
Learn how to calculate the Total Cost of Ownership (TCO). 👉 cba-gbl.com/contact-cent...
#Business #TotalCost #Technology
Learn how to calculate the Total Cost of Ownership (TCO). 👉 cba-gbl.com/contact-cent...
#Business #TotalCost #Technology
December 23, 2024 at 9:28 PM
Ever feel like the true cost of technology is a mystery? 𝗧𝗵𝗲 𝘁𝗿𝘂𝘁𝗵 𝗶𝘀 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗽𝗿𝗶𝗰𝗲 𝘁𝗮𝗴 𝗱𝗼𝗲𝘀𝗻’𝘁 𝘁𝗲𝗹𝗹 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝘀𝘁𝗼𝗿𝘆.
Learn how to calculate the Total Cost of Ownership (TCO). 👉 cba-gbl.com/contact-cent...
#Business #TotalCost #Technology
Learn how to calculate the Total Cost of Ownership (TCO). 👉 cba-gbl.com/contact-cent...
#Business #TotalCost #Technology
Did you know that Live Assist for Dynamics 365 or LAD365 is powered by LivePerson? LAD365 is an excellent omnichannel because of LivePerson's Generative AI tools! Want Generative AI in your omnichannel? Talk to us! #GenerativeAI
December 18, 2024 at 2:59 PM
Did you know that Live Assist for Dynamics 365 or LAD365 is powered by LivePerson? LAD365 is an excellent omnichannel because of LivePerson's Generative AI tools! Want Generative AI in your omnichannel? Talk to us! #GenerativeAI
Generative AI, omnichannel communication, and predictive analytics are transforming how businesses connect with people. Are you ready to adapt? Let us help. #GenerativeAI
December 18, 2024 at 12:46 PM
Generative AI, omnichannel communication, and predictive analytics are transforming how businesses connect with people. Are you ready to adapt? Let us help. #GenerativeAI
What makes a customer feel genuinely cared for?
What lessons can we can learn from the Japanese art of 𝘖𝘮𝘰𝘵𝘦𝘯𝘢𝘴𝘩𝘪 (おもてなし)?
cba-gbl.com/hospitality-...
#Hospitality #CustomerService #GenuineCare
What lessons can we can learn from the Japanese art of 𝘖𝘮𝘰𝘵𝘦𝘯𝘢𝘴𝘩𝘪 (おもてなし)?
cba-gbl.com/hospitality-...
#Hospitality #CustomerService #GenuineCare
December 9, 2024 at 6:16 PM
What makes a customer feel genuinely cared for?
What lessons can we can learn from the Japanese art of 𝘖𝘮𝘰𝘵𝘦𝘯𝘢𝘴𝘩𝘪 (おもてなし)?
cba-gbl.com/hospitality-...
#Hospitality #CustomerService #GenuineCare
What lessons can we can learn from the Japanese art of 𝘖𝘮𝘰𝘵𝘦𝘯𝘢𝘴𝘩𝘪 (おもてなし)?
cba-gbl.com/hospitality-...
#Hospitality #CustomerService #GenuineCare
Times change. So do the skills needed in customer service.
𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗽𝗮𝗰𝗲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝘀𝗲 𝗰𝗵𝗮𝗻𝗴𝗲𝘀? Do they have the skills they need for today's role?
It's time for agent upskilling and reskilling.
Learn how to (and why): cba-gbl.com/upskill-resk...
#training #employeeexperience #skill
𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗽𝗮𝗰𝗲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝘀𝗲 𝗰𝗵𝗮𝗻𝗴𝗲𝘀? Do they have the skills they need for today's role?
It's time for agent upskilling and reskilling.
Learn how to (and why): cba-gbl.com/upskill-resk...
#training #employeeexperience #skill
December 3, 2024 at 5:16 PM
Times change. So do the skills needed in customer service.
𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗽𝗮𝗰𝗲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝘀𝗲 𝗰𝗵𝗮𝗻𝗴𝗲𝘀? Do they have the skills they need for today's role?
It's time for agent upskilling and reskilling.
Learn how to (and why): cba-gbl.com/upskill-resk...
#training #employeeexperience #skill
𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗽𝗮𝗰𝗲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲𝘀𝗲 𝗰𝗵𝗮𝗻𝗴𝗲𝘀? Do they have the skills they need for today's role?
It's time for agent upskilling and reskilling.
Learn how to (and why): cba-gbl.com/upskill-resk...
#training #employeeexperience #skill
We recently joined the 25th annual Call Center CRM (CCCRM) Demo and Conference in Japan.
It was a pleasure to show off the powerful technology from our partners CareAR, ServiceNow, Bright Pattern, NamiTech, and GIDR.
Onwards to the future of Call Centers!
#Technology #CallCenter #Future
It was a pleasure to show off the powerful technology from our partners CareAR, ServiceNow, Bright Pattern, NamiTech, and GIDR.
Onwards to the future of Call Centers!
#Technology #CallCenter #Future
November 28, 2024 at 4:19 PM
We recently joined the 25th annual Call Center CRM (CCCRM) Demo and Conference in Japan.
It was a pleasure to show off the powerful technology from our partners CareAR, ServiceNow, Bright Pattern, NamiTech, and GIDR.
Onwards to the future of Call Centers!
#Technology #CallCenter #Future
It was a pleasure to show off the powerful technology from our partners CareAR, ServiceNow, Bright Pattern, NamiTech, and GIDR.
Onwards to the future of Call Centers!
#Technology #CallCenter #Future
Have you ever felt like you are just barely keeping your head above water? 𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝗹𝗶𝗸𝗲 𝘁𝗵𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?
What’s the solution? The right 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 strategies.
👉 cba-gbl.com/workforce-ma...
#EmployeeExperience #WorkforceManagement #Balance
What’s the solution? The right 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 strategies.
👉 cba-gbl.com/workforce-ma...
#EmployeeExperience #WorkforceManagement #Balance
November 26, 2024 at 10:05 PM
Have you ever felt like you are just barely keeping your head above water? 𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝗹𝗶𝗸𝗲 𝘁𝗵𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?
What’s the solution? The right 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 strategies.
👉 cba-gbl.com/workforce-ma...
#EmployeeExperience #WorkforceManagement #Balance
What’s the solution? The right 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 strategies.
👉 cba-gbl.com/workforce-ma...
#EmployeeExperience #WorkforceManagement #Balance
𝗪𝗮𝗻𝘁 𝗵𝗮𝗽𝗽𝘆 𝗮𝗻𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?
Try LivePerson’s Conversational Cloud from CBA and become a digital powerhouse!
👉 liveperson.cba-gbl.com
#CustomerExperience #Business #Sales
Try LivePerson’s Conversational Cloud from CBA and become a digital powerhouse!
👉 liveperson.cba-gbl.com
#CustomerExperience #Business #Sales
November 19, 2024 at 12:42 AM
𝗪𝗮𝗻𝘁 𝗵𝗮𝗽𝗽𝘆 𝗮𝗻𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?
Try LivePerson’s Conversational Cloud from CBA and become a digital powerhouse!
👉 liveperson.cba-gbl.com
#CustomerExperience #Business #Sales
Try LivePerson’s Conversational Cloud from CBA and become a digital powerhouse!
👉 liveperson.cba-gbl.com
#CustomerExperience #Business #Sales
🌍 𝟳𝟴% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘁𝗵𝗮𝘁 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗶𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 🌱
66% say it influences their purchasing decisions. How can you earn their trust?
👉 𝗟𝗲𝗮𝗿𝗻 𝟰 𝘀𝗶𝗺𝗽𝗹𝗲 𝗶𝗻𝘁𝗲𝗴𝗿𝗶𝘁𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝘁𝗲𝗽𝘀: cba-gbl.com/eco-friendly...
#eco-friendly #sustainable #cx
66% say it influences their purchasing decisions. How can you earn their trust?
👉 𝗟𝗲𝗮𝗿𝗻 𝟰 𝘀𝗶𝗺𝗽𝗹𝗲 𝗶𝗻𝘁𝗲𝗴𝗿𝗶𝘁𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝘁𝗲𝗽𝘀: cba-gbl.com/eco-friendly...
#eco-friendly #sustainable #cx
November 18, 2024 at 10:21 PM
🌍 𝟳𝟴% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘁𝗵𝗮𝘁 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗶𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 🌱
66% say it influences their purchasing decisions. How can you earn their trust?
👉 𝗟𝗲𝗮𝗿𝗻 𝟰 𝘀𝗶𝗺𝗽𝗹𝗲 𝗶𝗻𝘁𝗲𝗴𝗿𝗶𝘁𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝘁𝗲𝗽𝘀: cba-gbl.com/eco-friendly...
#eco-friendly #sustainable #cx
66% say it influences their purchasing decisions. How can you earn their trust?
👉 𝗟𝗲𝗮𝗿𝗻 𝟰 𝘀𝗶𝗺𝗽𝗹𝗲 𝗶𝗻𝘁𝗲𝗴𝗿𝗶𝘁𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝘁𝗲𝗽𝘀: cba-gbl.com/eco-friendly...
#eco-friendly #sustainable #cx
Join us at the 25th annual Call Center CRM Tokyo Demo & Conference next week!
CBA will be there with 𝘁𝘄𝗼 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗯𝗼𝗼𝘁𝗵𝘀: 1️⃣ 𝗕𝗿𝗶𝗴𝗵𝘁 𝗣𝗮𝘁𝘁𝗲𝗿𝗻 2️⃣ 𝗖𝗮𝗿𝗲𝗔𝗥
Stop by to explore hands-on demos and chat with our team.
📅 November 21-22
📍 Ikebukuro, Tokyo
#conference #callcenter #tokyo #invitation
CBA will be there with 𝘁𝘄𝗼 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗯𝗼𝗼𝘁𝗵𝘀: 1️⃣ 𝗕𝗿𝗶𝗴𝗵𝘁 𝗣𝗮𝘁𝘁𝗲𝗿𝗻 2️⃣ 𝗖𝗮𝗿𝗲𝗔𝗥
Stop by to explore hands-on demos and chat with our team.
📅 November 21-22
📍 Ikebukuro, Tokyo
#conference #callcenter #tokyo #invitation
November 13, 2024 at 10:01 PM
Join us at the 25th annual Call Center CRM Tokyo Demo & Conference next week!
CBA will be there with 𝘁𝘄𝗼 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗯𝗼𝗼𝘁𝗵𝘀: 1️⃣ 𝗕𝗿𝗶𝗴𝗵𝘁 𝗣𝗮𝘁𝘁𝗲𝗿𝗻 2️⃣ 𝗖𝗮𝗿𝗲𝗔𝗥
Stop by to explore hands-on demos and chat with our team.
📅 November 21-22
📍 Ikebukuro, Tokyo
#conference #callcenter #tokyo #invitation
CBA will be there with 𝘁𝘄𝗼 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗯𝗼𝗼𝘁𝗵𝘀: 1️⃣ 𝗕𝗿𝗶𝗴𝗵𝘁 𝗣𝗮𝘁𝘁𝗲𝗿𝗻 2️⃣ 𝗖𝗮𝗿𝗲𝗔𝗥
Stop by to explore hands-on demos and chat with our team.
📅 November 21-22
📍 Ikebukuro, Tokyo
#conference #callcenter #tokyo #invitation
Want to improve customer satisfaction without spending a dollar?
Discover 5 free, practical ways to improve customer experience for 2025. 👉 cba-gbl.com/improve-cust...
#CX #CustomerService #UX
Discover 5 free, practical ways to improve customer experience for 2025. 👉 cba-gbl.com/improve-cust...
#CX #CustomerService #UX
November 4, 2024 at 6:07 PM
Want to improve customer satisfaction without spending a dollar?
Discover 5 free, practical ways to improve customer experience for 2025. 👉 cba-gbl.com/improve-cust...
#CX #CustomerService #UX
Discover 5 free, practical ways to improve customer experience for 2025. 👉 cba-gbl.com/improve-cust...
#CX #CustomerService #UX
𝗔𝗿𝗲 𝗱𝗮𝗿𝗸 𝗽𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝘀𝗻𝗲𝗮𝗸𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲?
Even small design choices can frustrate customers, break trust, and hurt loyalty. But there’s a better way.
👉 cba-gbl.com/dark-pattern...
#CX #Trust #Loyalty #Ethics
Even small design choices can frustrate customers, break trust, and hurt loyalty. But there’s a better way.
👉 cba-gbl.com/dark-pattern...
#CX #Trust #Loyalty #Ethics
October 29, 2024 at 2:18 PM
𝗔𝗿𝗲 𝗱𝗮𝗿𝗸 𝗽𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝘀𝗻𝗲𝗮𝗸𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲?
Even small design choices can frustrate customers, break trust, and hurt loyalty. But there’s a better way.
👉 cba-gbl.com/dark-pattern...
#CX #Trust #Loyalty #Ethics
Even small design choices can frustrate customers, break trust, and hurt loyalty. But there’s a better way.
👉 cba-gbl.com/dark-pattern...
#CX #Trust #Loyalty #Ethics
October 28, 2024 at 8:50 PM
Great service doesn’t just happen.
It takes the right mix of people and tech.
👉 cba-gbl.com
#CustomerService #AI
It takes the right mix of people and tech.
👉 cba-gbl.com
#CustomerService #AI
October 17, 2024 at 9:56 PM
Great service doesn’t just happen.
It takes the right mix of people and tech.
👉 cba-gbl.com
#CustomerService #AI
It takes the right mix of people and tech.
👉 cba-gbl.com
#CustomerService #AI
