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cba-gbl.bsky.social
Communication Business Avenue
@cba-gbl.bsky.social
15 followers 110 following 91 posts
Innovating customer service with expert system integration & cutting-edge technology. Elevate your customer experience with us! Visit us at https://cba-gbl.com/

#CustomerService #ContactCenter
Posts Replies Media Videos
cba-gbl.bsky.social
𝘊𝘉𝘈 𝘐𝘯𝘤. 𝘛𝘦𝘤𝘩 𝘛𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘞𝘦𝘦𝘬:

📋 Use Post-Call Surveys Strategically

Don’t just collect scores — follow up on low ratings. Post-call surveys can drive real improvements if you act on them.

Every survey is a second chance to impress.

Learn how: cba-gbl.com/contact/
June 16, 2025 at 2:09 PM
cba-gbl.bsky.social
Enhance Banking Experiences

Providing secure and efficient digital services is important. CBA Live Assist, an on-premise contact center solution, enables banks to offer personalized support using: Co-Browsing, Video Consultations; Form Assistance.

Learn how: cbaliveassist.cba-gbl.com/contact/
Contact - CBA Live Assist
Our team is located in Canada, U.S., Mexico, Ecuador, U.K., France, Serbia, Bulgaria, Germany, Turkey, South Africa, India, Nepal, Bangladesh, Malaysia,
cbaliveassist.cba-gbl.com
May 14, 2025 at 12:57 PM
cba-gbl.bsky.social
𝘛𝘦𝘤𝘩 𝘛𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘞𝘦𝘦𝘬:

Route Calls Based on Agent Skills

When customers call, route them to the agent best equipped to solve their specific issue. Skills-based routing ensures that complex or sensitive concerns go to agents trained to handle them.

How? Let's talk: cba-gbl.com/contact/
May 12, 2025 at 10:54 AM
cba-gbl.bsky.social
Avoid unnecessary dispatches! With CareAR Assist, resolve issues remotely through live AR guidance, cutting down on-site visits and operational costs. #RemoteAssistance #CareAR

Learn more: carear.cba-gbl.com/contact/
Contact - CareAR - Enterprise AR/VR Support
Our team is located in Canada, U.S., Mexico, Ecuador, U.K., France, Serbia, Bulgaria, Germany, Turkey, South Africa, India, Nepal, Bangladesh, Malaysia,
carear.cba-gbl.com
March 20, 2025 at 2:37 PM
cba-gbl.bsky.social
Customer: 'I'm stuck on this form, can you help?'
Support Agent: 'Sure! Can you describe what you're seeing?'
Customer: 'Umm... a lot of text?' 🤦‍♂️😂

Wouldn’t it be easier if they could just see what you see?
That’s exactly what co-browsing does!

Talk to us: lad365.cba-gbl.com/contact/
Contact - Live Assist for Microsoft Dynamics 365
Our team is located in Canada, U.S., Mexico, Ecuador, U.K., France, Serbia, Bulgaria, Germany, Turkey, South Africa, India, Nepal, Bangladesh, Malaysia,
lad365.cba-gbl.com
March 17, 2025 at 2:27 PM
cba-gbl.bsky.social
Customers have more choices than ever. Leave them with a bad experience, and they will jump to a competitor. 𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗹𝗲𝘀𝘀𝗼𝗻?

Better support.

Learn why and how. 👉 cba-gbl.com/customer-loy...

#CustomerService #Business #Loyalty
March 10, 2025 at 9:05 PM
cba-gbl.bsky.social
What if your agents could 𝐠𝐮𝐢𝐝𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐬𝐭𝐞𝐩 𝐛𝐲 𝐬𝐭𝐞𝐩 on an on-premise contact center? With CBA Live Assist, agents can 𝐜𝐨-𝐛𝐫𝐨𝐰𝐬𝐞 with customers, 𝐧𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐨𝐫 𝐚𝐩𝐩 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 while speaking over audio or video.

#CBALiveAssist #OnPremiseSolution #CoBrowsing #CustomerExperience
February 27, 2025 at 12:02 PM
cba-gbl.bsky.social
AI is everywhere. It has huge potential, but also very real concerns. 𝗛𝗼𝘄 𝗰𝗮𝗻 𝘄𝗲 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗔𝗜 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗳𝗲𝗮𝗿?

Learn the answers, and more, in our latest blog post. 👉 cba-gbl.com/implement-ai...

The truth is that 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝗶𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗽𝗲𝗼𝗽𝗹𝗲.

#Change #Ethics
February 24, 2025 at 11:37 PM
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Expand your 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 with 𝐋𝐢𝐯𝐞𝐏𝐞𝐫𝐬𝐨𝐧'𝐬 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈. Integrate large language models to enhance 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬. Talk to us: liveperson.cba-gbl.com#contact #GenerativeAI
Home | LivePerson x CBA - Communication made easy
Elevate your customer experience with Conversational AI. Transform your contact center into a digital-first powerhouse with LivePerson’s Conversational Cloud.
liveperson.cba-gbl.com
February 14, 2025 at 3:14 PM
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𝐆𝐮𝐢𝐝𝐞 and 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 with your 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐢𝐧 𝐫𝐞𝐚𝐥 𝐭𝐢𝐦𝐞 on the same webpage. Discover how Live Assist for Dynamics 365’s Video Chat and Co-browse features are transforming customer interactions. Learn more about the feature at: lad365.cba-gbl.com
Live Assist for Microsoft Dynamics 365
The Award-winning Omni-channel customer experience solution. Boost customer engagement and increase sales with Live Assist, integrating with Dynamics 365.
lad365.cba-gbl.com
February 6, 2025 at 12:42 PM
cba-gbl.bsky.social
Tried of switching platform when replying to customers? With Bright Pattern's Omnichannel Contact Center Software, you can unify voice, email, chat, text, and social media into one seamless platform. Learn more: brightpattern.cba-gbl.com
Home - Bright Pattern × CBA
Bright Pattern is an omnichannel cloud contact center solution. CBA will assist your business implement this fascinating solution.
brightpattern.cba-gbl.com
February 5, 2025 at 3:31 PM
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🤔 Could you improve customer satisfaction by 𝐝𝐞𝐭𝐞𝐜𝐭𝐢𝐧𝐠 𝐢𝐬𝐬𝐮𝐞𝐬 𝐢𝐧 𝐫𝐞𝐚𝐥 𝐭𝐢𝐦𝐞 and addressing them before they escalate? Let NamiSense empower your team with data-driven insights! Talk to us: namitech.cba-gbl.com
NamiTech - the Future of AI-Enhanced Business Communication
Hear the Future of AI-Enhanced Business Communication
namitech.cba-gbl.com
February 5, 2025 at 2:21 PM
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𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝗳𝗼𝘂𝗻𝗱 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳 𝘄𝗲𝗶𝗴𝗵𝗲𝗱 𝗱𝗼𝘄𝗻 𝗯𝘆 𝘁𝗼𝗼 𝗺𝗮𝗻𝘆 𝘁𝗼𝗼𝗹𝘀?

In our latest article, learn:
1️⃣ What is system bloat?
2️⃣ How it can hurt a company
3️⃣ How to fix it

👉 cba-gbl.com/system-bloat...

#Business #Technology #Consolidation
February 3, 2025 at 6:11 PM
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Enhance support with 𝐂𝐨-𝐛𝐫𝐨𝐰𝐬𝐢𝐧𝐠. Agents can 𝐯𝐢𝐞𝐰 and interact with 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬' 𝐰𝐞𝐛 𝐩𝐚𝐠𝐞𝐬, guiding them through processes and resolving issues efficiently. Provide personalized assistance through 𝐋𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭 𝐟𝐨𝐫 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬 𝟑𝟔𝟓!
January 21, 2025 at 11:25 AM
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𝗦𝗼𝗳𝘁 𝘀𝗸𝗶𝗹𝗹𝘀 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗴𝗿𝗲𝗮𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. All the AI and automation in the world doesn’t change that. So, while technology is good, real success comes down to the basics. What are the fundamentals?

Let's take a look at 5 👉 cba-gbl.com/customer-ser...

#CS #Growth #Business
Customer Service Soft Skills: 5 Fundamental Must-Haves | CBA
Soft skills are the foundation of great customer service. While technology is good, real success comes from the basics. Learn 5 fundamental skills for agents.
cba-gbl.com
January 20, 2025 at 6:23 PM
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🤔 How can combining AI and human expertise 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 your 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 into something so 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐚𝐧𝐝 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 so that your customers keep coming back? Redefine customer service with LivePerson and CBA Inc! #customerexperience #AI
January 15, 2025 at 12:25 PM
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Have you ever wished an expert could 𝐠𝐮𝐢𝐝𝐞 𝐲𝐨𝐮 𝐬𝐭𝐞𝐩-𝐛𝐲-𝐬𝐭𝐞𝐩, even from miles away? With Help Lightning’s 𝐌𝐞𝐫𝐠𝐞𝐝 𝐑𝐞𝐚𝐥𝐢𝐭𝐲 technology, you can! It blends real and virtual environments to create a shared space where experts and users collaborate as if they’re in the same room.
January 14, 2025 at 11:54 AM
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Many have heard that cloud contact center solutions are too expensive, too complicated, and not secure. 𝗕𝘂𝘁 𝗶𝘀 𝘁𝗵𝗶𝘀 𝘁𝗿𝘂𝗲?

Let's take a look at 7 common beliefs, and see if they are real or myth.

👉 cba-gbl.com/cloud-contac...

#Cloud #Technology #CustomerService
Cloud Contact Centers: Myths vs Reality in 2025 | CBA
Many have heard that cloud contact center solutions are too expensive, too complicated, and not secure. But is this true? Let's look at the myths vs reality.
cba-gbl.com
January 13, 2025 at 6:43 PM
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In the last 2 years, we've seen 3 generations of AI, and the field keeps advancing quickly. 𝗪𝗵𝗮𝘁'𝘀 𝗻𝗲𝘅𝘁?

𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, and we'll see a lot of it in 2025.

What is it and how does it work? 👉 cba-gbl.com/agentic-ai-c...

#innovation #technology #customerservice
What is Agentic AI for Customer Service? | CBA
Learn what Agentic AI is, how it works, how it solves problems, and how it may be used in customer service. Learn its benefits, challenges, and future potential.
cba-gbl.com
January 6, 2025 at 6:30 PM
cba-gbl.bsky.social
Did you know that 80% of companies think they deliver great customer experiences, but only 8% of customers agree?

How we can close this gap?

One helpful tool is 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗺𝗮𝗽𝗽𝗶𝗻𝗴.

Learn why, and how, in our latest blog post. 👉 cba-gbl.com/customer-jou...

#CX #CustomerService #Business
Why Customer Journey Mapping Matters in Customer Service | CBA
80% of companies think they deliver great experiences, but only 8% of customers agree. Learn how to close the gap through customer journey mapping.
cba-gbl.com
December 30, 2024 at 5:29 PM
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Did you know that Live Assist for Dynamics 365 or LAD365 is powered by LivePerson? LAD365 is an excellent omnichannel because of LivePerson's Generative AI tools! Want Generative AI in your omnichannel? Talk to us! cba-gbl.com/contact/
December 24, 2024 at 3:48 PM
cba-gbl.bsky.social
Ever feel like the true cost of technology is a mystery? 𝗧𝗵𝗲 𝘁𝗿𝘂𝘁𝗵 𝗶𝘀 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗽𝗿𝗶𝗰𝗲 𝘁𝗮𝗴 𝗱𝗼𝗲𝘀𝗻’𝘁 𝘁𝗲𝗹𝗹 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝘀𝘁𝗼𝗿𝘆.

Learn how to calculate the Total Cost of Ownership (TCO). 👉 cba-gbl.com/contact-cent...

#Business #TotalCost #Technology
December 23, 2024 at 9:28 PM
cba-gbl.bsky.social
Did you know that Live Assist for Dynamics 365 or LAD365 is powered by LivePerson? LAD365 is an excellent omnichannel because of LivePerson's Generative AI tools! Want Generative AI in your omnichannel? Talk to us! #GenerativeAI
December 18, 2024 at 2:59 PM
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Generative AI, omnichannel communication, and predictive analytics are transforming how businesses connect with people. Are you ready to adapt? Let us help. #GenerativeAI
December 18, 2024 at 12:46 PM
cba-gbl.bsky.social
Most teams rely on reactive customer service. 𝗕𝘂𝘁 𝗶𝘀 𝘁𝗵𝗲𝗿𝗲 𝗮 𝗯𝗲𝘁𝘁𝗲𝗿 𝘄𝗮𝘆?

We invite you to examine the power of 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
👉 cba-gbl.com/proactive-vs...

#CustomerService #Business #CX
Proactive vs Reactive Customer Service: Why Proactive Wins | CBA
What is the difference between proactive and reactive customer service? Learn why proactive wins and how to implement it with manageable strategies.
cba-gbl.com
December 17, 2024 at 9:07 PM