Thomas Laird
@callcenter.bsky.social
👋 CEO of Expivia & OttoQa | 25+ years in contact center leadership 🎙️ Host of "Advice from a Call Center Geek," the #1 call center podcast 📚 Author of False Hustle | Innovating CX & QA for SMBs 🚀 Erie, PA native | #AI #CustomerExperience #CX
No media yet.