Thomas Laird
@callcenter.bsky.social
👋 CEO of Expivia & OttoQa | 25+ years in contact center leadership 🎙️ Host of "Advice from a Call Center Geek," the #1 call center podcast 📚 Author of False Hustle | Innovating CX & QA for SMBs 🚀 Erie, PA native | #AI #CustomerExperience #CX
Everyone is forgetting that #AI empathy as a definition is fake empathy.
How are humans going to interact with that, knowing that what is being said is fake.
This is the stuff I think about at night...lol
How are humans going to interact with that, knowing that what is being said is fake.
This is the stuff I think about at night...lol
November 15, 2024 at 6:56 PM
Everyone is forgetting that #AI empathy as a definition is fake empathy.
How are humans going to interact with that, knowing that what is being said is fake.
This is the stuff I think about at night...lol
How are humans going to interact with that, knowing that what is being said is fake.
This is the stuff I think about at night...lol
Question:
With the "rush to AI" in customer service, isn't there a huge opportunity for companies that double down on the human element?
Here's my thoughts on why treating service as a premium offering, not a commodity, could be the winning strategy for some.
www.linkedin.com/pulse/human-...
With the "rush to AI" in customer service, isn't there a huge opportunity for companies that double down on the human element?
Here's my thoughts on why treating service as a premium offering, not a commodity, could be the winning strategy for some.
www.linkedin.com/pulse/human-...
The Human Edge: Why Personal Service Could Be Your Greatest Strategic Advantage in the AI Age
In an era where companies are racing to implement AI-powered customer service, there's a contrarian opportunity emerging that I think we may need to think about. While others rush toward automation, c...
www.linkedin.com
November 15, 2024 at 6:45 PM
Question:
With the "rush to AI" in customer service, isn't there a huge opportunity for companies that double down on the human element?
Here's my thoughts on why treating service as a premium offering, not a commodity, could be the winning strategy for some.
www.linkedin.com/pulse/human-...
With the "rush to AI" in customer service, isn't there a huge opportunity for companies that double down on the human element?
Here's my thoughts on why treating service as a premium offering, not a commodity, could be the winning strategy for some.
www.linkedin.com/pulse/human-...
Excited to be on BlueSky!
Follow me for all things customer service, call center, AI, CX.
Follow me for all things customer service, call center, AI, CX.
November 15, 2024 at 6:43 PM
Excited to be on BlueSky!
Follow me for all things customer service, call center, AI, CX.
Follow me for all things customer service, call center, AI, CX.