🔗 We Built a New Feature to Help You Manage Comments Across 6 Platforms: buffer.com/resources/in...

🔗 Read the full update here → bsky.social/about/blog/1...

None of this is about policing speech — it’s about better defaults that make good-faith conversation easier to find!

They’re also testing a subtle UX change: tapping “Reply” now opens the full thread first. It’s a small friction point with a big goal; reducing context collapse and redundant replies.

Highlights:

• Social-proximity reply ranking — surfacing responses from people closer to your network
• Private dislikes — a lightweight, personal signal for better feed tuning
• Improved toxicity and spam detection across threads

They’re rolling out new ranking models and feedback loops that prioritize context and proximity over engagement volume.

Sure! You can find us here!
mastodon.social/@buffer@thre... :)
-Dave

🔗 You’ll find today’s prompt right inside Buffer: publish.buffer.com/create/templ...

Hi, team - checking in. Have you experience this issue recently? We've been working on improvements to this part of the product and keen to ensure ALT text (and everything else!) is working as expected for you.
Best,
-Dave

That makes sense, Jiri. The reason it works this way is that the Essentials plan features apply to all of your channels. That said, the price jump is real, so perhaps there's another way for us to go about things. We're continuing to think on this and appreciate you shouting it out! -Darcy

These tools help us move fast, stay human, and deliver the kind of support we’re proud of. 💙

If you’re building a Customer Support stack of your own, we’d love to swap notes or hear your favorites! ✨

✍🏼 Grammarly: Our friendly writing assistant, keeping messages clear, kind, and typo-free.

💬 TextExpander: A long-time favorite for snippets and reusable text. Great for saving time without losing the human touch. Some of our team are testing Text Blaze too. 👀

📸 Zight & Loom: We love visuals! Zight (formerly CloudApp) and Loom make it easy to share screenshots and recordings that bring clarity to customer conversations.

🚀 Raycast: A productivity powerhouse for quick actions across apps.

🧠 Brainfish: Our AI-powered Help Center. It helps customers instantly find accurate, context-rich answers, and helps our team identify where to improve content. We’re learning a lot here!

📊 Mixpanel: Our analytics companion, tracking user activity across Buffer’s web and mobile apps. Super helpful for troubleshooting and understanding customer journeys.

💸 Stripe: Most subscriptions run automatically, but sometimes we jump in directly to help with adjustments or refunds.

🚨 Incident.io: Our go-to tool for managing incidents and keeping everyone aligned when something goes wrong. It’s Slack-native, simple to use, and built for both Engineering and Customer Advocacy. It helps us communicate clearly, respond fast, and learn from every incident.