We’d do everything (within reasons) to stand up for our members’ interests!

Do you live in Cardiff/South Wales, and you're also faced with bullying from landlords and letting agents? Fill out our enquiry form and we'll get in touch with you: acorntheunion.org.uk/contact/defe...

If you want to know what happens next:
✅ Give us a follow
✅ And if you haven't already, join ACORN and be part of the fight for renters like Nikki and Sion
👉 acorntheunion.org.uk/join/

Despite the aggressive and unprofessional conducts from the landlords, all ACORN members remained polite, considerate, and professional. We are not asking the landlords to fetch us the moon. We just want him to give our members their money back! (6)

In July, we decided to try to meet Nikki and Sion's landlord again by visiting the address listed in their contract - which is in Newport. A group of us went with Nikki, who brought with her all the necessary documents and evidence to make it easy for the landlord. At last, we met the man! (5)

To recap:
- Emails: Ignored ❌
- Invitation to meet in person: Declined ❌
- Phone call: Responded to with threats of physical violence 💥
So far, NOT so good at all. But £730 worth of deposit (not to mention interest) is too big of an amount for our members and so ACORN could not give up! (4)

But what if we deliver a physical letter ✉️ to the landlord? That would be hard to ignore, right 🤔? So, in June, a group of us visited one of the landlord’s businesses, Heavenly Desserts in Cardiff. Here’s how that went 👇
(3)

Bit of backgrounds: Nikki and Sion moved out of their last flat in December 2025. Despite following all due processes, their £730 deposit has been withheld with no reason provided 😱. As their union, ACORN helped them draft a letter of demand, which also got ignored.
(2)

ACORN Cardiff / ACORN Caerdydd will stand by the families being evicted. If you’re one of those affected or know anyone who is, please can you get them to reach out to us, we stop evictions and stand up for community.

Email: cardiff@acorntheunion.org.uk

Organiser mobile: 07754276426

Most importantly: There will be food and drinks at the meeting. You are also more than welcome to bring picky bits to share with others.
Spread the word, and come along whether you’re an ACORN member or not!

Nearest parking:
Wellington Street Car Park (CF11 9BL) - 9-minute walk away
Sophia Gardens Car Park (CF11 9FH) - 10-minute walk away

The training will take place on the ground floor of the building. Please get in touch if you have questions.

Suitable for:
- Non-members who are curious about how ACORN is fighting for our community
- New members who wish to gain more confidence before helping out with member defence cases
- Long-time ACORN members who need a bit of a refresher on all things member defence

Are bailiffs bothering you and your family? Are you facing a no fault eviction, huge rent increases, or damp & black mould?

We can help! Contact us via: acorntheunion.org.uk/defence

Or email us: Cardiff@acorntheunion.org.uk

Are you facing extortionate rent, disrepairs, or unfair charges from your landlord or letting agents? Get in touch with ACORN and we will fight with you! Head over to 👉 acorntheunion.org.uk/defence to start the member defence process.

If you’re threatened with eviction or any other exploitative practices from your landlord and letting agent, just fill out the Member Defence Enquiry form and ACORN Cardiff will do our best to support you. www.acorntheunion.org.uk/defence