Once everything is complete, go to guest services on the day and get your Ride Access Pass printed!

We hope this helps explain the process for getting a Ride Access Pass, further details and instructions can be found here: buff.ly/UWLgbz2

Select the colour of the Ride Access Pass you have, the amount of people in total visiting, and the date you plan to visit. Dates that are grayed out are fully booked and cannot be selected. Once this has been selected, input your barcode number and complete the rest of your booking.

Once you have this code, head over to the accessibility page of the theme park you're attending. There you should see a 4-step process of getting your Ride Access Pass. Head to step 4 to pre-book your visit.

Once this step is completed, you should receive a confirmation email. Click on the "View Ticket" button in this email and there you should see your Barcode number. It should be 18-digits long.

During the linking process, an offer code will automatically generate for you. DO NOT EDIT THIS CODE! This is often the bit that causes the most errors, this should only be changed if a new code is given to you by Merlin!

Once you have your ID number, it's time to link it with Merlin! You can link your ID number with Merlin using the following link: buff.ly/XvWWa3J

Once you have put in the ID holder's details, the next two questions will decide on the colour of your Ride Access Pass.

If you don't have an Access Card or a Merlin Digital Access Pass ID number, this is the first step to getting a RAP! You can get one quickly and easily by applying here: buff.ly/jr70wsl

We hope this explains our Essential Companion symbol a little more thoroughly. If you have any other questions, please let us know and we'd be more than happy to answer them.

Want a sneak peak of other symbols we can offer? Check out our website for more information: buff.ly/EFPAes1

For us to award this symbol, we would need to see documentation that can explain to us your need for assistance when in the community. This could be through DLA/ PIP/ AA or a letter/report from a medical professional which indicates this need to us.

We can only apply the +1 when it's essential for someone to avoid a significant disadvantage compared to others. For children, this means they must be notably disadvantaged compared to peers, even with a parent or guardian present.

Our +1 is there to communicate to a venue that they person using the card will require another ticket when they visit, and to help alleviate this barrier, the venue must provide the essential companion with a discounted or sometimes free ticket.

Some individuals can't attend events alone due to mobility issues, communication difficulties, or the need for support. Because of this, they will purchase two tickets to events, creating a financial barrier for them caused by a disability. This is where our +1 is here to help.

We hope this answers any questions you have about which documentation you can use, if you have any more, please let us know in the replies!

Find out more here: buff.ly/GlMGkPB

Lastly, we can accept documentation that explains the functional impact your condition has on you. This could be Occupational health reports, care plans, and OT assessments. Provided these documents are recent and explain the difficulties you face, we would be glad to see where we can assist.

These reports must be dated within the last 3 years, stating the diagnosis and impact of the condition. Reports and letters must be on headed paper and signed by the doctor. Sometimes documents need to be stamped or sent to us directly by the medical professional so we can verify the information.

If you don't receive disability payments, the next documentation we can use is medical letters and reports which explain how your disability or health condition affects you. Provided we can see the difficulties you face and they match with the symbols requested, we are happy to apply them to help!