Boston 311
@311.boston.gov
The official Bluesky account of Boston 311. We are Boston's 24/7 hub for non-emergency city services.
For immediate assistance, call 311 or 617-635-4500. Download the Boston 311 app using the link below.
lnk.bio/Boston311
For immediate assistance, call 311 or 617-635-4500. Download the Boston 311 app using the link below.
lnk.bio/Boston311
Absolutely! Use the Bos:311 app, call 3-1-1 or 617-635-4500.
November 25, 2025 at 9:38 PM
Absolutely! Use the Bos:311 app, call 3-1-1 or 617-635-4500.
No problem! You can contact us by calling 3-1-1 or (617)635-4500, using the BOS:311 app to upload photos, or submitting a request online—any time, any day.
November 4, 2025 at 4:55 PM
No problem! You can contact us by calling 3-1-1 or (617)635-4500, using the BOS:311 app to upload photos, or submitting a request online—any time, any day.
The Massachusetts Department of Public Utilities (DPU) is responsible for billing disputes and repayment rules. They can best advise on whether a utility can recoup past charges. The DPU has a Consumer Division that may be able to help: www.mass.gov/orgs/consume....
www.mass.gov
November 4, 2025 at 4:36 PM
The Massachusetts Department of Public Utilities (DPU) is responsible for billing disputes and repayment rules. They can best advise on whether a utility can recoup past charges. The DPU has a Consumer Division that may be able to help: www.mass.gov/orgs/consume....
If you believe a utility company has overcharged you and you’re not making progress directly with them, you can also contact the Massachusetts Department of Public Utilities for assistance.
November 4, 2025 at 3:53 PM
If you believe a utility company has overcharged you and you’re not making progress directly with them, you can also contact the Massachusetts Department of Public Utilities for assistance.
Hello, this is the team at Boston 311. If you believe other units are tied into your electric meter and you have been overcharged, you can submit a cross-metering report through the BOS:311 app or by calling 3-1-1. Our partners at Inspectional Services (ISD Housing) can investigate.
November 4, 2025 at 3:53 PM
Hello, this is the team at Boston 311. If you believe other units are tied into your electric meter and you have been overcharged, you can submit a cross-metering report through the BOS:311 app or by calling 3-1-1. Our partners at Inspectional Services (ISD Housing) can investigate.
On Sunday, November 2, from 9a.m - 4p.m., MBTA Bus Route 39 and Route 41 will begin and end at Jackson Station.
October 29, 2025 at 2:07 PM
On Sunday, November 2, from 9a.m - 4p.m., MBTA Bus Route 39 and Route 41 will begin and end at Jackson Station.