PQ
@ptquattlebaum.bsky.social
Service designer and founder at Harmonic Design. Formerly Managing Dir. at AdaptivePath. Co-author of #orchestratingexperiences https://goo.gl/SibBPN
May 9, 2025 at 10:58 PM
Reposted by PQ
Still striking a chord — Orchestrating Experiences turns seven 🎂
Co-authored by @ptquattlebaum.bsky.social, our CEO & co-founder, & @livebysatellite.bsky.social, this book offers a collaborative approach to creating better experiences.
thisisharmonic.c.om/services/orc...
@rosenfeldmedia.com
Co-authored by @ptquattlebaum.bsky.social, our CEO & co-founder, & @livebysatellite.bsky.social, this book offers a collaborative approach to creating better experiences.
thisisharmonic.c.om/services/orc...
@rosenfeldmedia.com
May 1, 2025 at 12:52 PM
Still striking a chord — Orchestrating Experiences turns seven 🎂
Co-authored by @ptquattlebaum.bsky.social, our CEO & co-founder, & @livebysatellite.bsky.social, this book offers a collaborative approach to creating better experiences.
thisisharmonic.c.om/services/orc...
@rosenfeldmedia.com
Co-authored by @ptquattlebaum.bsky.social, our CEO & co-founder, & @livebysatellite.bsky.social, this book offers a collaborative approach to creating better experiences.
thisisharmonic.c.om/services/orc...
@rosenfeldmedia.com
Vulture Cinematrix No. 400: Apr 30, 2025
I got 9/9 Correct
Score: 2462
🟩🟩🟩
🟩🟩🟩
🟩🟩🟩
Play at:
vulture.com/vulturecinem...
I got 9/9 Correct
Score: 2462
🟩🟩🟩
🟩🟩🟩
🟩🟩🟩
Play at:
vulture.com/vulturecinem...
Cinematrix No. 400: April 30, 2025
Can you name a Natalie Portman movie that made $400 million?
vulture.com
April 30, 2025 at 10:49 AM
Vulture Cinematrix No. 400: Apr 30, 2025
I got 9/9 Correct
Score: 2462
🟩🟩🟩
🟩🟩🟩
🟩🟩🟩
Play at:
vulture.com/vulturecinem...
I got 9/9 Correct
Score: 2462
🟩🟩🟩
🟩🟩🟩
🟩🟩🟩
Play at:
vulture.com/vulturecinem...
Reposted by PQ
It’s #NationalLibraryWeek, and we’re proud of the history of helping public libraries live their purpose as engines of change in their communities.
www.linkedin.com/pulse/design...
www.linkedin.com/pulse/design...
April 9, 2025 at 6:05 PM
It’s #NationalLibraryWeek, and we’re proud of the history of helping public libraries live their purpose as engines of change in their communities.
www.linkedin.com/pulse/design...
www.linkedin.com/pulse/design...
Reposted by PQ
🚨 Our first-ever newsletter just dropped.
Harmonic Notes = fresh thinking on design, strategy & systems.
Subscribe here → subscribepage.io/harmonic-sig...
#HarmonicNotes #DesignStrategy
Harmonic Notes = fresh thinking on design, strategy & systems.
Subscribe here → subscribepage.io/harmonic-sig...
#HarmonicNotes #DesignStrategy
April 21, 2025 at 7:05 PM
🚨 Our first-ever newsletter just dropped.
Harmonic Notes = fresh thinking on design, strategy & systems.
Subscribe here → subscribepage.io/harmonic-sig...
#HarmonicNotes #DesignStrategy
Harmonic Notes = fresh thinking on design, strategy & systems.
Subscribe here → subscribepage.io/harmonic-sig...
#HarmonicNotes #DesignStrategy
Reposted by PQ
Want to make your service system more sustainable?
Try the Service Origami Toolkit—a hands-on way to design services that work better for people and the planet. 🌍
thisisharmonic.com/service-orig...
#EarthDay #ServiceDesign #Sustainability #SystemMapping
Try the Service Origami Toolkit—a hands-on way to design services that work better for people and the planet. 🌍
thisisharmonic.com/service-orig...
#EarthDay #ServiceDesign #Sustainability #SystemMapping
Service Origami Toolkit - Harmonic Design
Service origami—a tabletop method inspired by Hitachi's business origami technique—has roots at Adaptive Path, a globally recognized design firm acquired by
thisisharmonic.com
April 22, 2025 at 12:40 PM
Want to make your service system more sustainable?
Try the Service Origami Toolkit—a hands-on way to design services that work better for people and the planet. 🌍
thisisharmonic.com/service-orig...
#EarthDay #ServiceDesign #Sustainability #SystemMapping
Try the Service Origami Toolkit—a hands-on way to design services that work better for people and the planet. 🌍
thisisharmonic.com/service-orig...
#EarthDay #ServiceDesign #Sustainability #SystemMapping
Reposted by PQ
Journey maps on the wall, but not guiding strategy? It’s time for a shift.
Here are five signs your team is ready
thisisharmonic.com/is-it-time-f...
#JourneyManagement #CustomerExperience #CXStrategy #OrgDesign #CustomerCentricity #ContinuousImprovement #HarmonicDesign
Here are five signs your team is ready
thisisharmonic.com/is-it-time-f...
#JourneyManagement #CustomerExperience #CXStrategy #OrgDesign #CustomerCentricity #ContinuousImprovement #HarmonicDesign
Is it Time for Journey Management? Five Signs Your Business is Ready. - Harmonic Design
This is where journey management can help as a key organizational capability that bridges the gap between strategy and execution by managing how an
thisisharmonic.com
April 24, 2025 at 2:22 PM
Journey maps on the wall, but not guiding strategy? It’s time for a shift.
Here are five signs your team is ready
thisisharmonic.com/is-it-time-f...
#JourneyManagement #CustomerExperience #CXStrategy #OrgDesign #CustomerCentricity #ContinuousImprovement #HarmonicDesign
Here are five signs your team is ready
thisisharmonic.com/is-it-time-f...
#JourneyManagement #CustomerExperience #CXStrategy #OrgDesign #CustomerCentricity #ContinuousImprovement #HarmonicDesign
Reposted by PQ
Today is the last day to register for Service Design on the Move. Only nine tickets left!
www.eventbrite.com/e/1291246686...
#atlanta #publictransit #georgiatech
www.eventbrite.com/e/1291246686...
#atlanta #publictransit #georgiatech
April 28, 2025 at 4:23 PM
Today is the last day to register for Service Design on the Move. Only nine tickets left!
www.eventbrite.com/e/1291246686...
#atlanta #publictransit #georgiatech
www.eventbrite.com/e/1291246686...
#atlanta #publictransit #georgiatech
April 25, 2025 at 8:13 PM
When in London… best bar ever. Bradley’s Spanish Bar.
April 14, 2025 at 4:54 PM
When in London… best bar ever. Bradley’s Spanish Bar.
Reposted by PQ
Refreshing your portfolio or exploring your next move in design?
Harmonic service designer Felisha highlights how to tell a stronger story, show your process, and connect your work to real impact.
🔗 thisisharmonic.com/how-to-stren...
#DesignPortfolio #DesignCareers
Harmonic service designer Felisha highlights how to tell a stronger story, show your process, and connect your work to real impact.
🔗 thisisharmonic.com/how-to-stren...
#DesignPortfolio #DesignCareers
Lessons From the Reviewers: How To Strengthen Your Design Portfolio and Interview - Harmonic Design
Applying for a design role, whether an internship or a full-time position, can feel overwhelming. How do you stand out? What makes a strong application? And
thisisharmonic.com
March 25, 2025 at 3:54 PM
Refreshing your portfolio or exploring your next move in design?
Harmonic service designer Felisha highlights how to tell a stronger story, show your process, and connect your work to real impact.
🔗 thisisharmonic.com/how-to-stren...
#DesignPortfolio #DesignCareers
Harmonic service designer Felisha highlights how to tell a stronger story, show your process, and connect your work to real impact.
🔗 thisisharmonic.com/how-to-stren...
#DesignPortfolio #DesignCareers
Reposted by PQ
Meet Yeji Han, a service designer, emoji enthusiast, and people-centered thinker.
Yeji brings creativity, care, and curiosity to everything she does. This Women’s History Month, we’re celebrating her spark✨ .
👋 thisisharmonic.com/about/team/y...
#harmonicas #servicedesigners
Yeji brings creativity, care, and curiosity to everything she does. This Women’s History Month, we’re celebrating her spark✨ .
👋 thisisharmonic.com/about/team/y...
#harmonicas #servicedesigners
March 27, 2025 at 3:42 PM
Meet Yeji Han, a service designer, emoji enthusiast, and people-centered thinker.
Yeji brings creativity, care, and curiosity to everything she does. This Women’s History Month, we’re celebrating her spark✨ .
👋 thisisharmonic.com/about/team/y...
#harmonicas #servicedesigners
Yeji brings creativity, care, and curiosity to everything she does. This Women’s History Month, we’re celebrating her spark✨ .
👋 thisisharmonic.com/about/team/y...
#harmonicas #servicedesigners
Reposted by PQ
🚆 How do we design better public transit experiences?
Join Service Design on the Move, an interactive, in-person event on April 30! Co-hosted by the School of Industrial Design at Georgia Tech and sponsored by Autodesk
📅 April 30 | 6 - 8:30 pm Et
📍Coda
🎟️ Sign up thisisharmonic.com/service-desi...
Join Service Design on the Move, an interactive, in-person event on April 30! Co-hosted by the School of Industrial Design at Georgia Tech and sponsored by Autodesk
📅 April 30 | 6 - 8:30 pm Et
📍Coda
🎟️ Sign up thisisharmonic.com/service-desi...
Service Design on the Move: Creating Better Journeys in Public Transit - Harmonic Design
How do we make public transportation more human, inclusive, and efficient? Join us for Service Design on the Move: Creating Better Journeys in Public Transit,
thisisharmonic.com
April 1, 2025 at 5:04 PM
🚆 How do we design better public transit experiences?
Join Service Design on the Move, an interactive, in-person event on April 30! Co-hosted by the School of Industrial Design at Georgia Tech and sponsored by Autodesk
📅 April 30 | 6 - 8:30 pm Et
📍Coda
🎟️ Sign up thisisharmonic.com/service-desi...
Join Service Design on the Move, an interactive, in-person event on April 30! Co-hosted by the School of Industrial Design at Georgia Tech and sponsored by Autodesk
📅 April 30 | 6 - 8:30 pm Et
📍Coda
🎟️ Sign up thisisharmonic.com/service-desi...
Oh yeah. LCD + Pulp @ the Hollywood Bowl tickets secured.
April 1, 2025 at 5:43 PM
Oh yeah. LCD + Pulp @ the Hollywood Bowl tickets secured.
Banning words. Banning books. Banning democracy.
#illiberalism #nazis
www.nytimes.com/interactive/...
#illiberalism #nazis
www.nytimes.com/interactive/...
The Words Federal Agencies Are Discouraged From Using Under Trump
Federal agencies have issued guidance to employees on hundreds of terms to limit or avoid using. An analysis of government websites shows many of the same words being removed.
www.nytimes.com
March 7, 2025 at 8:57 PM
Banning words. Banning books. Banning democracy.
#illiberalism #nazis
www.nytimes.com/interactive/...
#illiberalism #nazis
www.nytimes.com/interactive/...
Reposted by PQ
"Journey Management" – but is that the right name for a fast-evolving field? Service Design Lead Mariah Mills invites us to think deeper about what to call this practice.
🔗 Read more at: thisisharmonic.com/journey-mana...
#JourneyManagement #CX #ServiceDesign #ExperienceDesign
🔗 Read more at: thisisharmonic.com/journey-mana...
#JourneyManagement #CX #ServiceDesign #ExperienceDesign
Opening Up the Possibilities of Journey Management and Rethinking What We Call It - Harmonic Design
A team at Harmonic Design has been diving deep into the evolving field of Journey Management (maybe). Before I get into the problem at the center of this
thisisharmonic.com
February 20, 2025 at 1:56 PM
"Journey Management" – but is that the right name for a fast-evolving field? Service Design Lead Mariah Mills invites us to think deeper about what to call this practice.
🔗 Read more at: thisisharmonic.com/journey-mana...
#JourneyManagement #CX #ServiceDesign #ExperienceDesign
🔗 Read more at: thisisharmonic.com/journey-mana...
#JourneyManagement #CX #ServiceDesign #ExperienceDesign
Reposted by PQ
Reposted by PQ
Cool. It can help you imagine all the jobs you could have had if tech companies weren’t currently active participants in destroying society.
Google's 'Career Dreamer' uses AI to help you explore job possibilities | TechCrunch
Google is launching a new experiment that uses AI to help people explore more career possibilities.
techcrunch.com
February 19, 2025 at 9:31 PM
Cool. It can help you imagine all the jobs you could have had if tech companies weren’t currently active participants in destroying society.
Reposted by PQ
I’m George Takei and I approve of this message.
February 19, 2025 at 3:47 PM
I’m George Takei and I approve of this message.
Reposted by PQ
European Parliament member 👇🏽
February 19, 2025 at 7:18 PM
European Parliament member 👇🏽
Reposted by PQ
Love & Service Design: The Perfect Match ❤️
Great relationships—like great services—thrive on thoughtful design, seamless experiences, and a little co-creation. So, this Valentine's Day, we're looking at love through a service design lens.🧵
Great relationships—like great services—thrive on thoughtful design, seamless experiences, and a little co-creation. So, this Valentine's Day, we're looking at love through a service design lens.🧵
February 14, 2025 at 2:03 PM
Love & Service Design: The Perfect Match ❤️
Great relationships—like great services—thrive on thoughtful design, seamless experiences, and a little co-creation. So, this Valentine's Day, we're looking at love through a service design lens.🧵
Great relationships—like great services—thrive on thoughtful design, seamless experiences, and a little co-creation. So, this Valentine's Day, we're looking at love through a service design lens.🧵
Reposted by PQ
This isn’t the point right now but @warren.senate.gov should have been President and I will be mad about it forever
"I just want to be clear about what's going on here."
- @warren.senate.gov
www.youtube.com/watch?v=RIHN...
- @warren.senate.gov
www.youtube.com/watch?v=RIHN...
February 4, 2025 at 10:29 PM
This isn’t the point right now but @warren.senate.gov should have been President and I will be mad about it forever