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Patient and Client Council
@patientclient.bsky.social
21 followers 43 following 64 posts
Official Bluesky Channel of #TeamPCC
Please note this account is not monitored 24/7
Contact us: 0800 917 0222 | info@pcc-ni.net
9am - 4pm M-F excluding bank holidays
www.pcc-ni.net
Posts Replies Media Videos
patientclient.bsky.social
#FeedbackFriday #TeamPCC
Feedback: “My issue was not a difficult one, but I could not get help from the hospital. The PCC Practitioner was so supportive and helpful and got my answer immediately - very impressed!” - Individual who used PCC Support Service
January 30, 2026 at 4:28 PM
patientclient.bsky.social
PCC were called to provide oral evidence to the Health Committee yesterday, Thursday 29 January 2026, following our Submission to the Committee on the Adult Protection Bill in October 2025.

👉Visit our website to read more: pcc-ni.net/news/2026/ja...
Peter Hutchinson, PCC Senior Policy Impact and Influence Manager and Meadhbha Monaghan, PCC Chief Executive in Stormont Buildings, Belfast.
January 30, 2026 at 4:08 PM
patientclient.bsky.social
Opportunity to join #TeamPCC 👇

Role: Executive Personal Assistant to CEO and Council Chair
Band: 5
Contract: Permanent, Full-time
Base: Belfast

Find out more and apply via: jobs.hscni.net/.../pcc-exec....

Closing date for applications: Wed, 11 February 2026, 6:00 PM
We are hiring - join our team Executive Personal Assistant to CEO and Council Chair Contract: Permanent Band: 5 Hours: Full Time (37.5 per week) Base: Belfast Apply online at jobs.hscni.net Closing date: Wednesday 11 February 2026, 6pm
January 30, 2026 at 2:09 PM
patientclient.bsky.social
👏Proud to see our Chief Executive Meadhbha Monaghan selected for the next cohort of the 'Sciana: The Health Leaders Network' focusing on the theme of systems leadership for ageing in good health.

Read more here: www.health.org.uk/news-and-com...

#peopletopartners #TeamPCC
Image of 18 health leaders selected for SCIANA Cohort 8
January 26, 2026 at 11:10 AM
patientclient.bsky.social
🚨Quarterly Impact Update October-December 2025 (Q3)

Our Quarterly Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within HSC services across NI

🔗www.pcc-ni.net

#PCCImpact #PCCSupport #PCCEngage #PCCConnect #HSCNI
Impact Card OCT - DEC 2025 PCC Support is our advocacy and support model which focuses on relationship building and a partnership approach, putting the voice of the person at the centre of our work. We use advocacy and mediation skills to work with members of the public and the HSC to resolve issues of concern and complaints. The top areas of concern for PCC Support in Quarter 3 were: Communication Treatment and Care Quality Staff Attitude Complaints Handling Treatment and Care Diagnosis 980 Calls and emails to PCC Connect Freephone and inbox 543 People given advice and information 182 New advocacy cases 50 cases supported with a complaint 6 SAI Cases supported Where possible, the PCC seeks to find a resolution for clients in addressing issues and complaints through partnership, mediation and a relationship-based approach. In Quarter 3 we recorded a 64% Resolution Rate You told us ''I was so desperate and didn’t know where to go. I’d really given up when I walked into the Library and PCC Practitioner introduced themselves'' Engagement Platform Highlight The Care of Older People Engagement Platform (EP) held its first meeting following a recruitment drive, to welcome new members and outline the purpose, operation and review the Working Agreement of the platform. A Senior PPI officer from the PHA attended to brief EP members on the ‘Safer Mobility’ regional work and opportunities for lived-experience involvement. Two members also attended a PCC roundtable meeting on ‘The Big Discussion’ around healthcare in NI. We were delighted with feedback from one of the members: “I just wanted to say, that was a lovely meeting, thank you. You’re a great host/facilitator and you keep things moving. Also, you are great at keeping in touch and answering emails promptly." 50 Engagement Platform Member attendances 23 HSC involvement opportunities promoted 8400 Engaging with PCC Website In focus: Support in the Community wins National award! PCC Support in the Community aims to help reach the public in rural areas and marginalised groups, and support them to raise concerns and complaints about their health and social care. This project developed links with 18 local organisations across 160 clinics, ensuring a wider range of public voices were heard in our aim to shape health services in NI. Pictured right: Sorcha Forbes, Senior Practitioner - Health Inequalities Project Manager with the PENNA Award) We were delighted when we won ‘Team of the Year’ for this project at the PENNA awards in October! We asked all clients who provided contact details and organisations who used the service, for feedback. Of those: 100% of public respondents were satisfied with the ‘Support in the Community’ 100% of organisation respondents would recommend Support in the Community to other organisations The PCC also received recognition as finalists at the NI Social Media Awards for ‘Best use of Social Media’! Follow us on our social media channels!
January 22, 2026 at 4:18 PM
patientclient.bsky.social
We have responded to the Consultation on the Draft Revised Mental Health (NI) Order 1986 Codes of Practice

Read the response and report here 👉 pcc-ni.net/pcc-impact/c...
January 22, 2026 at 9:31 AM
patientclient.bsky.social
We have responded to the Consultation on the Learning Disability Service Model

Read the response and here 👉 pcc-ni.net/pcc-impact/c...
January 20, 2026 at 3:03 PM
patientclient.bsky.social
December 23, 2025 at 10:04 AM
patientclient.bsky.social
We have responded to the Consultation on the Public Health Agency's Partnership and Engagement Strategy Read the response and report here
👉 pcc-ni.net/pcc-impact/c...
December 22, 2025 at 2:35 PM
patientclient.bsky.social
#TeamPCC #FeedbackFriday

🖱️Find out more about PCC Support pcc-ni.net/pcc-support/
PCC Feedback: Thank you for all your support and assistance. You made all the difference being by my side. Individual who used PCC Support Service
December 19, 2025 at 4:20 PM
patientclient.bsky.social
#FeedbackFriday #TeamPCC

🖱️Find out more about PCC Support pcc-ni.net/pcc-support/
image of text that says "PCC PATIENT&CLIENTCOUNCIL PATIENT &CLIENT COUNCIL FEEDBACK "My queries were always dealt with very efficiently. The PCC advocate supported me with advice, guidance, kindness and compassion during a very difficult and stressful time." Individual who used PCC Support Service"
December 5, 2025 at 4:10 PM
patientclient.bsky.social
The Patient and Client Council (PCC) has welcomed the Public Accounts Committee’s Report on Access to General Practice. PCC provided evidence to the Committee in February 2025.

Read our statement here: pcc-ni.net/news/2025/de...
PCC Statement: Ref: Patient and Client Council welcomes Report on Access to General Practice in Northern Ireland. www.pcc-ni.net
December 4, 2025 at 1:23 PM
patientclient.bsky.social
#FeedbackFriday #TeamPCC
“I can't thank you enough for all your support and kindness. You gave me so much strength at such a difficult time.”
November 21, 2025 at 4:28 PM
patientclient.bsky.social
‘Infinity Room’ opens in memory of Noah McAleese

The McAleese family from Dunloy, who tragically lost their son Noah (2) in a farming accident, have helped open a new bereavement support room at the Causeway Hospital.

✨Full article here: pcc-ni.net/news/2025/no...
#TeamPCC
PCC Chief Executive, PCC Advocate, McAleese Family and Health Minister with NHSCT Staff pictured at the opening of the Infinity Room 12.11.2025 in memoray of Noah
November 13, 2025 at 1:07 PM
patientclient.bsky.social
📣Quarterly Impact Update – July to September 2025 (Q2) Our Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within Health and Social Care services across NI.

🔗Find out more about our work at: pcc-ni.net #TeamPCC
November 12, 2025 at 1:32 PM
patientclient.bsky.social
📢To celebrate World Quality week we have published our Annual Quality Report

Read our Quality Report here: pcc-ni.net/about-us/cor...

#TeamPCC
November 12, 2025 at 10:11 AM
patientclient.bsky.social
📽️We have recently added a new video to our YouTube: 'PCC Feedback'

It highlights how PCC can support individuals who have an issue or concern related to health or social care. A big thank you to all who kindly took part and shared their experiences

www.youtube.com/watch?v=vjw3...
PCC Feedback
YouTube video by PCC - Patient and Client Council
www.youtube.com
November 10, 2025 at 10:44 AM
patientclient.bsky.social
#FeedbackFriday #TeamPCC

Do you have a concern about the health, or social care, you or someone you care for has received?

We can provide you with support and advice.

Contact us on

🌐https://pcc-ni.net/contact-us/
☎️0800 917 0222
📧 info@pcc-ni.net
PCC Feedback: 'PCC Practitioner listened to my issues with empathy and understanding, which made me feel I had come to the right place for help and advice."
November 7, 2025 at 3:38 PM
patientclient.bsky.social
✍️Sign up to our Membership Scheme to keep up-to-date with what is going on across Health and Social Care in Northern Ireland and for opportunities to influence services for the better!

pcc-ni.net/pcc-engage/p... or call 0800 917 0222 to find out more.

#TeamPCC
Leaflet - Membership Scheme. QR code. Join our Membership Scheme to keep up to date with our work, involvement opportunities and what is going on across Health and Social Care. Find out more 0800 917 0222. Visit our website www.pcc-ni.net
November 3, 2025 at 10:12 AM
patientclient.bsky.social
Earlier this month, #TeamPCC hosted an information stand at the ‘Your Health’ Event’ with Glaucoma UK, Bomoko NI and Stronger Together Network

The Health Minister made a visit to our stand to hear about #PCCSupport in the Community pcc-ni.net/pcc-support/...

@health-ni.gov.uk
imagine L-R PCC Practitioner, Health Minister Mike Nesbitt, and event organiser Bomoko NI
October 31, 2025 at 2:41 PM
patientclient.bsky.social
#FeedbackFriday

☎️08009170222
📧info@pcc-ni.net
💻PCC-ni.net

🔗Read more about PCC Support: pcc-ni.net/pcc-support/
Feedback: "My experience of working with the PCC has been outstanding and I would not hesitate to recommend your service." -Individual who used PCC Support Service
October 31, 2025 at 1:15 PM
patientclient.bsky.social
Annual Report and Accounts 2024-25 published

#TeamPCC is delighted to present the PCC Annual Report and Accounts 2024-25, which sets out the impact PCC has made in the past year, working with, and on behalf of, individuals and the wider public.

➡️Read the report here: pcc-ni.net/.../pcc-annu....
PCC Annual Report and Accounts 2024-25 cover
October 30, 2025 at 4:09 PM
patientclient.bsky.social
#FeedbackFriday #TeamPCC

Do you gave an issue or concern about your health or social care? Our focus is on finding an early resolution to your issue.

🔗Visit our website to find out more pcc-ni.net/pcc-connect/
Feedback: “[PCC Practitioner] was so helpful... answered my queries and pointed me in the right direction. They listed and provided reassurance” Individual who used PCC Support Service
October 24, 2025 at 3:09 PM
patientclient.bsky.social
Yesterday, our Policy & Impact Sub-Group met to discuss;
✅ The publication & next steps for;
🤝 People to Partners Report
💬 What the Public Think Key Findings Report
✅ The Adult Protection Bill
✅ PCC Consultation responses
#TeamPCC #PCCImpact #PeopletoPartners
ℹ️ The Policy and Impact Council Sub-Group is established by Council, as an advisory group to Council and the Executive Team on policy and impact issues. Pictured are the members who were present 23/10/2025
October 24, 2025 at 1:15 PM
patientclient.bsky.social
📣Public Health Agency Safer Mobility Steering Group Service User & Carer Opportunity

Find the details here➡️ engage.hscni.net/opportunitie...

Closing date: 5th November 2025.
PHA Safer Mobility Steering Group Service User & Carer opportunity. - Engage
The Regional Safer Mobility Steering Group: A Regional Safer Mobility Steering Group has been set up as an important step towards creating a region-wide approach to falls prevention across community –...
engage.hscni.net
October 22, 2025 at 11:47 AM