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The Ombuds Group
@ombudsgroup.bsky.social
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Alternative Dispute Resolution (ADR) - The Furniture & Home Improvement Ombudsman (FHIO), Dispute Resolution Ombudsman (DRO), The Rail Ombudsman, Removals Industry Ombudsman Scheme (RIOS) & providing resource to the Independent Football Ombudsman (IFO).
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ombudsgroup.bsky.social
💜 It’s #PurpleTuesday, and we’re proud to be part of it, not just today, but every day.
Learn more at purpletuesday.co

#PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion
Thumbs up with Purple Tuesday written in magnifying glass.
November 4, 2025 at 7:08 PM
ombudsgroup.bsky.social
Today, on #WorldOmbudsDay2025, we’re thrilled to share that The Ombuds Group has been named one of The UK’s Best Places to Work in 2025 by The Sunday Times.

🔗 lnkd.in/e8zWun5P

#BestPlacesToWork #WorkplaceCulture
October 9, 2025 at 2:32 PM
ombudsgroup.bsky.social
We’re delighted to be featured in the September issue of Furniture News Magazine (p.92) with an article on Expert Witnesses and their role in resolving furniture disputes.

Furniture News: lnkd.in/eCpdUa-m

#Furniture #DisputeResolution #ExpertWitness
September 18, 2025 at 10:45 AM
ombudsgroup.bsky.social
The Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the scheme’s long-standing leadership team.

Read more here: lnkd.in/ejvTy2NT

#TheOmbudsGroup #RIOS #RemovalsIndustry
RIOS logo
August 28, 2025 at 11:34 AM
ombudsgroup.bsky.social
Train to be a Consumer Vulnerability Champion!

Consumer Friend, part of The Ombuds Group, invites you to join the Consumer Friend Academy.

🔗 consumerfriend.org.uk

#ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance
August 27, 2025 at 1:20 PM
ombudsgroup.bsky.social
We offer training courses designed to support providers of goods and services to raise standards across customer service provisions.

🔗 Learn more or book your place here: lnkd.in/dUDT8nvc

#Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation
August 8, 2025 at 8:40 AM
ombudsgroup.bsky.social
We attended the Online Procedure Rule Committee (OPRC) Conference hosted by The Law Society yesterday.

lnkd.in/eWhBStRe

#ADR #digitaljustice #civiljustice
July 17, 2025 at 10:07 AM
ombudsgroup.bsky.social
🎉 We’re delighted to announce that
Consumer Friend has officially joined The Ombuds Group!

lnkd.in/e7wy8kYw

#consumerrights #fairnessfirst #ombudsgroup #consumerfriend
July 1, 2025 at 9:04 AM
ombudsgroup.bsky.social
We’re working with Targeted Help to help people from all backgrounds better understand how the Ombudsman can support them in resolving disputes and achieving fair outcomes.

🌐 www.targetedhelp.com
#Ombudsman #CommunityOutreach
June 26, 2025 at 4:01 PM
ombudsgroup.bsky.social
The Rail Ombudsman is featured in The Sun newspaper, in an article exploring how the upcoming heatwave could affect travel — and what refunds consumers may be entitled to.

🔗 thesun.co.uk/money/354545...

#RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights
Full list of hot weather refunds you could be entitled to: your rights explained
SUMMER has well and truly arrived, bringing with it glorious sunshine and the promise of long, warm days. The Met Office reckons we’re “likely” to be heading into a heatwave over …
thesun.co.uk
June 19, 2025 at 10:11 AM
ombudsgroup.bsky.social
Our next City & Guilds accredited course on Consumer Law and Customer Service is taking place on 19 & 20 May.

🕛You can reserve your place on our website, lnkd.in/dUDT8nvc, over the phone ☎ 0333 241 3209 and pay by credit card or request an invoice.

#customerservice #consumerlaw #ADR
May 2, 2025 at 11:57 AM
ombudsgroup.bsky.social
📢 Navigating the Digital Markets, Competition & Consumers Act 2024 - Are you ready for the changes?

We're proud to feature in the May edition of Furniture News (page 81).📰 Read the article here: lnkd.in/dpZ28hRu

#DigitalMarketsAct #FurnitureNews #regulatorychange #furnitureindustry #compliance
May 1, 2025 at 11:31 AM
ombudsgroup.bsky.social
We are pleased to report that the following energy suppliers have recognised Dispute Resolution Ombudsman (DRO) as being fully compliant with Ofgem’s Qualifying Dispute Settlement Scheme (QDSS) requirements.

#energysuppliers #energybrokers #ofgem #adr #compliance #energysector
April 29, 2025 at 9:06 AM
ombudsgroup.bsky.social
🐣 Wishing everyone a joyful and relaxing Easter!

We had a blast putting together some festive treats for our amazing team - nothing like a little egg-citement to celebrate the season! 🌷💛

Happy Easter from all of us at DRO!

#HappyEaster #TeamCelebration #EmployeeAppreciation #SpringVibes
April 17, 2025 at 11:26 AM
ombudsgroup.bsky.social
On behalf of everyone at the Ombudsman, we would like to wish you a very Happy Easter.

We wish you a peaceful and enjoyable Easter break.

#Easter2025 #BankHolidayClosure #OfficeHours #Ombudsman #DisputeResolution #FurnitureAndHomeImprovement #RailOmbudsman
April 17, 2025 at 10:26 AM
ombudsgroup.bsky.social
📢 FREE WEBINAR: Navigating the Digital Markets, Competition & Consumers Act 2024

🔗 Register now to ensure your business is prepared by emailing webinars@disputersesolutionombudsman.org
April 10, 2025 at 2:52 PM
ombudsgroup.bsky.social
The Furniture & Home Improvement Ombudsman is delighted to be working with Targeted Help to raise awareness of the services we provide.

For more information, visit lnkd.in/e_d_-DiD

#collaboration #consumerprotection #furnitureindustry #homeimprovement #targetedhelp
April 8, 2025 at 11:48 AM
ombudsgroup.bsky.social
We’re delighted to share that The Furniture & Home Improvement Ombudsman (FHIO) is featured in the April edition of the Big Furniture Group magazine! ✨

👉 Check out the article here: lnkd.in/eraRKW_A

#ombudsman #homeimprovement #consumercomplaints
April 8, 2025 at 11:40 AM
ombudsgroup.bsky.social
The Rail Ombudsman is pleased to share the findings from our recent Consumer Experience Survey, conducted with the Office of Rail and Road (ORR) by global market research and public opinion agency Ipsos UK.

📄 Read the full report here: lnkd.in/en3hin9q
#AccessibilityMatters #Passengers #ORR #Ipsos
April 2, 2025 at 2:22 PM
ombudsgroup.bsky.social
March is National Bed Month – and with the clocks going forward this weekend, there’s no better time to focus on getting a good night’s sleep! ⏰

Read more: 🔗 lnkd.in/dzDEe-9

#NationalBedMonth #SleepWell #ConsumerRights #DisputeResolution
April 1, 2025 at 1:35 PM
ombudsgroup.bsky.social
Here’s our festive opening hours for the holiday season🎄

Our team is here to help:

☎️FHIO & DRO - 0333 241 3209
☎️Rail Ombudsman - 0330 094 0362

📧info@disputeresolutionombudsman.org
📧info@fhio.org
📧info@railombudsman.org

#christmas #christmastime
#officechristmas
December 23, 2024 at 10:06 AM