Stephen Hale
@hmshale.bsky.social
Digital, service design, research, public services, Ex Lagomer, Cinimo, Brazil, Ingenious Friend, DH, FCO, DCC, KICC
https://hmshale.com
https://hmshale.com
I wrote something about being a postman: hmshale.com/2025/08/22/o...
On being a postman
After Stanley came home I started applying for jobs. Lagom was closed for business and I needed to find a way to earn money again. But I was still very anxious about my capacity to do work, and abo…
hmshale.com
August 22, 2025 at 8:56 AM
I wrote something about being a postman: hmshale.com/2025/08/22/o...
Some reflections on closing down Lagom: hmshale.com/2025/04/04/s...
April 4, 2025 at 1:32 PM
Some reflections on closing down Lagom: hmshale.com/2025/04/04/s...
Reposted by Stephen Hale
Still some spots available for our (free) webinar about running effective discovery phases (31/07 4pm): www.lagomstrategy.net/webinar-how-...
Webinar: How to run a discovery phase for your digital project - Lagom Strategy
31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...
www.lagomstrategy.net
July 18, 2024 at 9:06 AM
Still some spots available for our (free) webinar about running effective discovery phases (31/07 4pm): www.lagomstrategy.net/webinar-how-...
Reposted by Stephen Hale
We're running a (free) webinar about discovery phases - what works, what doesn't work. Come along: www.lagomstrategy.net/webinar-how-...
Webinar: How to run a discovery phase for your digital project - Lagom Strategy
31 July 2024, 4pm GMT | 45 mins | Free | Zoom The discovery phase of a digital project is crucial to understanding what your users actually need and what you should do next. But it can be challenging ...
www.lagomstrategy.net
June 26, 2024 at 3:02 PM
We're running a (free) webinar about discovery phases - what works, what doesn't work. Come along: www.lagomstrategy.net/webinar-how-...
I wrote a thing about retro comments about feeling unprepared for a discovery phase, and what you can do to feel better prepared (without creating a whole new pre-discovery phase)
www.lagomstrategy.net/the-discover...
www.lagomstrategy.net/the-discover...
The discovery would have been better if we’d been more prepared - Lagom Strategy
At the end of a discovery phase, our clients almost always say they wish they had been better prepared. We run retrospectives at the end of every discovery project. They are a cathartic way to reflec...
www.lagomstrategy.net
June 25, 2024 at 9:19 AM
I wrote a thing about retro comments about feeling unprepared for a discovery phase, and what you can do to feel better prepared (without creating a whole new pre-discovery phase)
www.lagomstrategy.net/the-discover...
www.lagomstrategy.net/the-discover...
The boss is back - blog post by @liamking.bsky.social about his sabbatical: www.lagomstrategy.net/the-end-of-m...
The end of my sabbatical - Lagom Strategy
After 10 years it was time to recharge and get inspired tinkering around with tech.
www.lagomstrategy.net
March 11, 2024 at 4:08 PM
The boss is back - blog post by @liamking.bsky.social about his sabbatical: www.lagomstrategy.net/the-end-of-m...
I helped my dad extract himself from a mobile phone contract he didn't ask for - I've written up an account of what it took over 6 months, including navigating complaints processes, debt collectors, and ombudsmen hmshale.com/2024/03/06/d...
Dark patterns of service design: my 81 year old dad and a mobile phone contract he didn’t ask for
Summary: My dad found himself signed up to a mobile phone contract that he didn’t ask for or need. I helped him try to cancel it and make a complaint, and when that didn’t work I helped him refer the ...
hmshale.com
March 6, 2024 at 11:59 PM
I helped my dad extract himself from a mobile phone contract he didn't ask for - I've written up an account of what it took over 6 months, including navigating complaints processes, debt collectors, and ombudsmen hmshale.com/2024/03/06/d...
This is a nice blog post by @emmalisadavis.bsky.social about service teams hearing directly from users in our research - why it's good, which research methods are best suited, why it is sometimes tricky: www.lagomstrategy.net/the-voice-of...
The voice of the user: creating opportunities for service teams to hear directly from research participants - Lagom Strategy
User research is all about understanding the user experience and ensuring the voice of the user is heard, so it can be placed at the centre of any decisions made by a service team. But, on recent proj...
www.lagomstrategy.net
March 6, 2024 at 11:12 AM
This is a nice blog post by @emmalisadavis.bsky.social about service teams hearing directly from users in our research - why it's good, which research methods are best suited, why it is sometimes tricky: www.lagomstrategy.net/the-voice-of...
Expertise versus experience: which one is the best? www.lagomstrategy.net/expertise-ve... (it's experience)
Expertise versus experience: which one is the best? - Lagom Strategy
Lagom is a team of proper experts. 50% of our team have PhDs to prove it. And we have a playbook full of expert user research, delivery, and service design activities that our Drs (and non-Drs) can ...
www.lagomstrategy.net
October 6, 2023 at 3:27 PM
Expertise versus experience: which one is the best? www.lagomstrategy.net/expertise-ve... (it's experience)
Expertise versus experience: which one is the best? www.lagomstrategy.net/expertise-ve... (it's expertise)
October 6, 2023 at 3:25 PM
Expertise versus experience: which one is the best? www.lagomstrategy.net/expertise-ve... (it's expertise)
Liam posting a thing about offsetting the 3.74 tCO2e Lagom carbon emissions last year by planing trees in the East of England www.lagomstrategy.net/and-the-tree...
And the trees for 2022 goes to the East of England (for the third year running!) - Lagom Strategy
I’ve just calculated Lagom’s carbon emissions for the calendar year 2022. It has been on my todo list for longer than it should have. In a post Covid, remote working world we didn’t make that ma...
www.lagomstrategy.net
September 26, 2023 at 9:38 AM
Liam posting a thing about offsetting the 3.74 tCO2e Lagom carbon emissions last year by planing trees in the East of England www.lagomstrategy.net/and-the-tree...
Here's John talking about talking to students about service design in government https://www.lagomstrategy.net/reflections-on-service-design-in-the-public-sector-a-guest-lecture
July 31, 2023 at 10:47 PM
Here's John talking about talking to students about service design in government https://www.lagomstrategy.net/reflections-on-service-design-in-the-public-sector-a-guest-lecture
Here's a recent blog post by me about being asked to make a discovery project an exemplar
https://www.lagomstrategy.net/can-this-be-an-exemplar-discovery
https://www.lagomstrategy.net/can-this-be-an-exemplar-discovery
July 27, 2023 at 10:02 PM
Here's a recent blog post by me about being asked to make a discovery project an exemplar
https://www.lagomstrategy.net/can-this-be-an-exemplar-discovery
https://www.lagomstrategy.net/can-this-be-an-exemplar-discovery