Helen Clough
@helenclough.bsky.social
Associate Director at the Open University Library interested in relationship management, strategic planning, and supporting distance and online learners in HE libraries. She/her
Pinned
Helen Clough
@helenclough.bsky.social
· Nov 22
I'm in Belfast for the Customer Services Group UK annual conference (for front facing teams in HE libraries)
I'm speaking about the fab research that @tynestanley.bsky.social and Caroline Barratt did on the impact of SCONUL Access on distance learning success
oro.open.ac.uk/93004/
#CSGUK24
I'm speaking about the fab research that @tynestanley.bsky.social and Caroline Barratt did on the impact of SCONUL Access on distance learning success
oro.open.ac.uk/93004/
#CSGUK24
Reposted by Helen Clough
Academic libraries lead digital transformation in different ways and for different reasons: here's a quick overview of how the pilot libraries in the Jisc digital transformation library lens programme are using the new library lens framework and why digitisation.jiscinvolve.org/wp/2025/10/2...
October 23, 2025 at 11:13 AM
Academic libraries lead digital transformation in different ways and for different reasons: here's a quick overview of how the pilot libraries in the Jisc digital transformation library lens programme are using the new library lens framework and why digitisation.jiscinvolve.org/wp/2025/10/2...
Reposted by Helen Clough
Recommended viewing: Storyville: The Librarians, BBC4, Tuesday, 7 October. Explores how librarians across the US are risking their safety to defend free speech as book bans and censorship threaten democracy from within. www.bbc.co.uk/programmes/m...
BBC Four - Storyville, The Librarians
Documentary about the US librarians who are risking their safety to defend free speech.
www.bbc.co.uk
October 5, 2025 at 5:10 PM
Recommended viewing: Storyville: The Librarians, BBC4, Tuesday, 7 October. Explores how librarians across the US are risking their safety to defend free speech as book bans and censorship threaten democracy from within. www.bbc.co.uk/programmes/m...
Reposted by Helen Clough
Do you have #OUstudents starting Level 1 this autumn?
Encourage them to get a head start with our free, badged Digital Information Literacy course! 👇
learn1.open.ac.uk/course/view....
They’ll build essential #studyskills & earn a digital badge to show off online.
Encourage them to get a head start with our free, badged Digital Information Literacy course! 👇
learn1.open.ac.uk/course/view....
They’ll build essential #studyskills & earn a digital badge to show off online.
July 23, 2025 at 1:58 PM
Do you have #OUstudents starting Level 1 this autumn?
Encourage them to get a head start with our free, badged Digital Information Literacy course! 👇
learn1.open.ac.uk/course/view....
They’ll build essential #studyskills & earn a digital badge to show off online.
Encourage them to get a head start with our free, badged Digital Information Literacy course! 👇
learn1.open.ac.uk/course/view....
They’ll build essential #studyskills & earn a digital badge to show off online.
Reposted by Helen Clough
Heritage Open Days return to The Open University from 17–19 Sept with campus tours, new exhibitions, a choir performance, and a brand-new Archive Cinema experience! 🤩
🎟️ Free to attend – tours require booking!
🔗 Full schedule & info: www.open.ac.uk/library/libr...
#MiltonKeynes #Heritage
🎟️ Free to attend – tours require booking!
🔗 Full schedule & info: www.open.ac.uk/library/libr...
#MiltonKeynes #Heritage
July 14, 2025 at 10:53 AM
Heritage Open Days return to The Open University from 17–19 Sept with campus tours, new exhibitions, a choir performance, and a brand-new Archive Cinema experience! 🤩
🎟️ Free to attend – tours require booking!
🔗 Full schedule & info: www.open.ac.uk/library/libr...
#MiltonKeynes #Heritage
🎟️ Free to attend – tours require booking!
🔗 Full schedule & info: www.open.ac.uk/library/libr...
#MiltonKeynes #Heritage
Reposted by Helen Clough
The CALC conference is back with another excellent line-up this year. The only UK library conference dedicated to critical library practice aka #critlib, and an amazing event in my experience. Check it out. #calc25
It's out folks!
Conference programme, list of abstracts and tickets for #CALC25.
All details here 👇
sites.google.com/view/calccon...
#LISResearch #LISConference
Conference programme, list of abstracts and tickets for #CALC25.
All details here 👇
sites.google.com/view/calccon...
#LISResearch #LISConference
CALC - CALC2025
CALC2025 will take place online from Tuesday 13th May - Thursday 15th May 2025. Tickets are available from Monday 3rd March as well as the bursary lottery for attendees from underrepresented and/or ma...
sites.google.com
March 3, 2025 at 10:01 PM
Reposted by Helen Clough
Higher education consortia call on @clarivate.com to drop its proposals on ending perpetual access: www.sconul.ac.uk/News/View?g=... (via #SCONUL)
www.sconul.ac.uk
February 27, 2025 at 5:22 PM
Higher education consortia call on @clarivate.com to drop its proposals on ending perpetual access: www.sconul.ac.uk/News/View?g=... (via #SCONUL)
Reposted by Helen Clough
A must read on the Clarivate announcement to end perpetual access to print, e-books, & digital collections by end of year. Siobhan Haimé suggests this disaster for libraries could be “an opportunity to radically explore alternative models to protect equitable access.”
www.uksg.org/newsletter/u...
www.uksg.org/newsletter/u...
OPINION: A librarian's summary of, and response to, the Clarivate announcement - UKSG
Siobhan Haimé takes a look at detail the Clarivate announcement and its practical (and possibly unintentional transformational) effects.
www.uksg.org
February 20, 2025 at 2:30 PM
A must read on the Clarivate announcement to end perpetual access to print, e-books, & digital collections by end of year. Siobhan Haimé suggests this disaster for libraries could be “an opportunity to radically explore alternative models to protect equitable access.”
www.uksg.org/newsletter/u...
www.uksg.org/newsletter/u...
Reposted by Helen Clough
Guess who just enrolled on Bluesky? 🤔
[Hint: it's us]
[Hint: it's us]
February 11, 2025 at 10:30 AM
Guess who just enrolled on Bluesky? 🤔
[Hint: it's us]
[Hint: it's us]
Reposted by Helen Clough
What a wonderful initiative! Buy any children's book from @bookshop-org-uk.bsky.social this month, and as part of their #ReadItForward campaign, they will donate 10% of every sale to the children's reading charities @booktrust.org.uk & @scottishbooktrust.bsky.social!
uk.bookshop.org/contributors...
uk.bookshop.org/contributors...
February 4, 2025 at 7:53 PM
What a wonderful initiative! Buy any children's book from @bookshop-org-uk.bsky.social this month, and as part of their #ReadItForward campaign, they will donate 10% of every sale to the children's reading charities @booktrust.org.uk & @scottishbooktrust.bsky.social!
uk.bookshop.org/contributors...
uk.bookshop.org/contributors...
Reposted by Helen Clough
We're pleased to announce that our 2025 conference will take place on 18 June & 1 July. Day 1 on 18 June will be online and day 2 on 1 July will be in person at Manchester Metropolitan University. Watch this space for more info coming soon! #ALN25
January 23, 2025 at 10:13 AM
We're pleased to announce that our 2025 conference will take place on 18 June & 1 July. Day 1 on 18 June will be online and day 2 on 1 July will be in person at Manchester Metropolitan University. Watch this space for more info coming soon! #ALN25
Reposted by Helen Clough
The @infolitgroup.bsky.social is proud to announce the return of the Information Literacy Award at #LILAC25. The award is open to all practitioners, researchers & academics working in #infolit in the UK: www.lilacconference.com/awards/infor... Nominations close 14 Feb (17:00 GMT)
January 6, 2025 at 12:54 PM
The @infolitgroup.bsky.social is proud to announce the return of the Information Literacy Award at #LILAC25. The award is open to all practitioners, researchers & academics working in #infolit in the UK: www.lilacconference.com/awards/infor... Nominations close 14 Feb (17:00 GMT)
Reposted by Helen Clough
I’m confidently leaving all my workload until January as if that’s months away rather than… *checks calendar*… in a week and a half 🥲
December 20, 2024 at 12:08 PM
I’m confidently leaving all my workload until January as if that’s months away rather than… *checks calendar*… in a week and a half 🥲
Reposted by Helen Clough
Do you know someone who is an outstanding practitioner of Information Literacy?
In our latest blog post, you can hear from previous winners of the Information Literacy Award, and find out more about how to nominate someone yourself 👇
infolit.org.uk/why-you-shou...
In our latest blog post, you can hear from previous winners of the Information Literacy Award, and find out more about how to nominate someone yourself 👇
infolit.org.uk/why-you-shou...
December 10, 2024 at 2:30 PM
Do you know someone who is an outstanding practitioner of Information Literacy?
In our latest blog post, you can hear from previous winners of the Information Literacy Award, and find out more about how to nominate someone yourself 👇
infolit.org.uk/why-you-shou...
In our latest blog post, you can hear from previous winners of the Information Literacy Award, and find out more about how to nominate someone yourself 👇
infolit.org.uk/why-you-shou...
Reposted by Helen Clough
It’s 1st of December. Mull everything. Mull the wine, mull the cider, mull your tea, mull the tap water, mull the cat, mull the carpet, mull the chairs. Mull it all! Get your hair cut in a mullet. Mull the Kintyre. Mull the halls with boughs of holly. Get everything mulled. FULL MULL AHEAD!
December 1, 2024 at 9:57 AM
It’s 1st of December. Mull everything. Mull the wine, mull the cider, mull your tea, mull the tap water, mull the cat, mull the carpet, mull the chairs. Mull it all! Get your hair cut in a mullet. Mull the Kintyre. Mull the halls with boughs of holly. Get everything mulled. FULL MULL AHEAD!
Reposted by Helen Clough
Another year, another thrilling #BakeYourResearch competition in @oulibrary.bsky.social! Ismay was a worth winner with her Gingerbread Men-ders cake, and Liz shone with her Embedding Impact cake, winning Tastiest Bake. Thanks @riobanerjee.bsky.social for organising!
November 28, 2024 at 5:51 PM
Another year, another thrilling #BakeYourResearch competition in @oulibrary.bsky.social! Ismay was a worth winner with her Gingerbread Men-ders cake, and Liz shone with her Embedding Impact cake, winning Tastiest Bake. Thanks @riobanerjee.bsky.social for organising!
Following the hashtag with interest
🪴TODAY'S THE DAY! #CILIP's #GreenLibraries Conference opens in 30 mins and we're buzzing to meet delegates from all over the UK for a green-focussed day at the British Library Knowledge Centre. Follow our conference updates via #GreenLibraries. Programme: www.cilip.org.uk/general/cust...
Green Libraries Conference Programme 2024
Join library professionals from academic, school, public, legal, and all sectors at the British Library Knowledge Centre on Monday 25 November for a day of discussion and insight on 'Every library is a green library'.
www.cilip.org.uk
November 25, 2024 at 10:55 AM
Following the hashtag with interest
Robert Whan from Queens is talking about the processes involved in setting up MS copilot as a chatbot, inc. online content review, kill switch, privacy, phrasing, scope.
Upfront with users that the chat is AI and they can type CHAT to speak to library staff immediately
#CSGUK24
Upfront with users that the chat is AI and they can type CHAT to speak to library staff immediately
#CSGUK24
November 22, 2024 at 3:17 PM
Robert Whan from Queens is talking about the processes involved in setting up MS copilot as a chatbot, inc. online content review, kill switch, privacy, phrasing, scope.
Upfront with users that the chat is AI and they can type CHAT to speak to library staff immediately
#CSGUK24
Upfront with users that the chat is AI and they can type CHAT to speak to library staff immediately
#CSGUK24
Maria Carnegie from Durham talking about development and progression in customer services.
Her response to "I don't want to progress" is to remind people that even if you want to stay in your current role, you need to engage with development
#CSGUK24
Her response to "I don't want to progress" is to remind people that even if you want to stay in your current role, you need to engage with development
#CSGUK24
November 22, 2024 at 1:59 PM
Maria Carnegie from Durham talking about development and progression in customer services.
Her response to "I don't want to progress" is to remind people that even if you want to stay in your current role, you need to engage with development
#CSGUK24
Her response to "I don't want to progress" is to remind people that even if you want to stay in your current role, you need to engage with development
#CSGUK24
Iulia Cinpoes, Uni of Westminster:
Customer engagement = 70% is virtual. Cultural shift for advisors. Produced visualisation of virtual queue vs in-person queue to show there are far more people waiting virtually
#CSGUK24
Customer engagement = 70% is virtual. Cultural shift for advisors. Produced visualisation of virtual queue vs in-person queue to show there are far more people waiting virtually
#CSGUK24
November 22, 2024 at 12:33 PM
Iulia Cinpoes, Uni of Westminster:
Customer engagement = 70% is virtual. Cultural shift for advisors. Produced visualisation of virtual queue vs in-person queue to show there are far more people waiting virtually
#CSGUK24
Customer engagement = 70% is virtual. Cultural shift for advisors. Produced visualisation of virtual queue vs in-person queue to show there are far more people waiting virtually
#CSGUK24
Hearing from Charlene John from Uni of Westminster. She was employed in 2023 and has a retail background, not HE or libraries.
Customer focus starts at the top.
Team of 40 that work in silos. Introduced team away days: fun, external speakers
#CSGUK24
Customer focus starts at the top.
Team of 40 that work in silos. Introduced team away days: fun, external speakers
#CSGUK24
November 22, 2024 at 12:27 PM
Hearing from Charlene John from Uni of Westminster. She was employed in 2023 and has a retail background, not HE or libraries.
Customer focus starts at the top.
Team of 40 that work in silos. Introduced team away days: fun, external speakers
#CSGUK24
Customer focus starts at the top.
Team of 40 that work in silos. Introduced team away days: fun, external speakers
#CSGUK24
Reposted by Helen Clough
Active discussions here in Derry/Londonderry about why we don’t prototype even though we can see the value of testing before investing. #prototyping #libraries #userexperience #uxlibs
#uxdesign #designthinking
#uxdesign #designthinking
November 22, 2024 at 11:26 AM
Active discussions here in Derry/Londonderry about why we don’t prototype even though we can see the value of testing before investing. #prototyping #libraries #userexperience #uxlibs
#uxdesign #designthinking
#uxdesign #designthinking
Jim Dickinson: Support students to build communities and not rely on our more stretched resources, in order to build their confidence and sense of belonging
#CSGUK24
#CSGUK24
November 22, 2024 at 10:38 AM
Jim Dickinson: Support students to build communities and not rely on our more stretched resources, in order to build their confidence and sense of belonging
#CSGUK24
#CSGUK24
Jim Dickinson: student quote: "I want going to campus to be less like going to the cinema on your own and more like Glastonbury" #CSGUK24
November 22, 2024 at 10:31 AM
Jim Dickinson: student quote: "I want going to campus to be less like going to the cinema on your own and more like Glastonbury" #CSGUK24
Jim Dickinson has cross referenced the library question on the NSS with the belonging question and posed the question: is this correlation or causation? #CSGUK24
November 22, 2024 at 10:18 AM
Jim Dickinson has cross referenced the library question on the NSS with the belonging question and posed the question: is this correlation or causation? #CSGUK24