Eugene Liu
@eugeneliu.bsky.social
Founder & Principal Analyst, High Castle Consulting. Engaged in CX, enterprise communications, and other cool tech conversations. Fan of Chuck Norris jokes.
Twilio did well based on the latest financial results, but just can't seem to get its Segment business into a groove. #cx #cdp #ai #ccaas #cpaas
open.substack.com/pub/eugeneli...
open.substack.com/pub/eugeneli...
Twilio's latest financial results show promise but Segment business still lags
Let’s give credit where credit is due: Twilio CEO Khozema Shipchandler has righted the course of the company amid much turmoil in previous years, including the departure of co-founder and ex-CEO Jeff ...
open.substack.com
February 14, 2025 at 5:57 PM
I’m attending the Future of CX Expo this week, part of #ITEXPO in Fort Lauderdale, FL. Lmk if you’ll also be there!
#cx
open.substack.com/pub/eugeneli...
#cx
open.substack.com/pub/eugeneli...
Gearing up for Future of CX (ITEXPO) conference
The first industry conference I’ll be attending this year is the Future of CX Expo (part of ITEXPO) held in Fort Lauderdale, FL this week.
open.substack.com
February 10, 2025 at 9:25 PM
I’m attending the Future of CX Expo this week, part of #ITEXPO in Fort Lauderdale, FL. Lmk if you’ll also be there!
#cx
open.substack.com/pub/eugeneli...
#cx
open.substack.com/pub/eugeneli...
DeepSeek rocks the AI world and what it means for CX
Brief background
open.substack.com
February 2, 2025 at 1:50 AM
Comms geeks, ever wonder what phones the POTUS has in the Oval Office? #CX #comms
open.substack.com/pub/eugeneli...
open.substack.com/pub/eugeneli...
A brief look into presidential telephones
Hat tip to the viral LinkedIn post from Chris Palermo which inspired this piece about telephony systems in the White House.
open.substack.com
January 25, 2025 at 3:11 PM
Comms geeks, ever wonder what phones the POTUS has in the Oval Office? #CX #comms
open.substack.com/pub/eugeneli...
open.substack.com/pub/eugeneli...
Here’s my latest newsletter on Microsoft’s latest cost cutting measures… #cx #ccaas
open.substack.com/pub/eugeneli...
open.substack.com/pub/eugeneli...
Microsoft offloads Nuance Enterprise Professional Services, pauses hiring U.S. consultants
Business news sites are reporting that according to an internal Microsoft memo, the company is looking to cut expenses further with a hiring freeze on U.S.
open.substack.com
January 15, 2025 at 11:13 PM
Here’s my latest newsletter on Microsoft’s latest cost cutting measures… #cx #ccaas
open.substack.com/pub/eugeneli...
open.substack.com/pub/eugeneli...
Paltalk, Inc. 1 - Cisco 0. It's a lot of money for Paltalk but pocket change for Cisco. But what's interesting is Paltalk's storied past...
#CX #UCaaS #CCaaS
#CX #UCaaS #CCaaS
Cisco falls victim to patent troll as jury rules Paltalk patent infringement
First of all, patent trolling is nothing new and perfectly legal.
eugeneliu.substack.com
September 3, 2024 at 6:47 PM
March 25, 2024 at 12:16 AM
Canned sardines in olive oil is the perfect food. That is all.
February 8, 2024 at 7:35 PM
Canned sardines in olive oil is the perfect food. That is all.
I dig the new butterfly logo for Bluesky 🦋
December 22, 2023 at 8:32 PM
I dig the new butterfly logo for Bluesky 🦋
I publish CX Chronicle weekly, for those interested in the CX (Customer Experience) industry, including but not limited to firms that offer cloud contact center, unified communications, and comm. platforms.
highcastleresearch.com/2023/12/cx-c...
highcastleresearch.com/2023/12/cx-c...
CX Chronicle weekly: December 15, 2023 - High Castle Research
There’s been quite a lot going on with some of our favorite CX companies, so be sure to check out my deeper dive on recent headlines from Twilio, Five9, and RingCentral. Zoom on Apple TV 4K Users ca...
highcastleresearch.com
December 15, 2023 at 3:22 PM
I publish CX Chronicle weekly, for those interested in the CX (Customer Experience) industry, including but not limited to firms that offer cloud contact center, unified communications, and comm. platforms.
highcastleresearch.com/2023/12/cx-c...
highcastleresearch.com/2023/12/cx-c...
Finally joined Bluesky. Here I am.
December 15, 2023 at 3:03 AM
Finally joined Bluesky. Here I am.