Lightnews — Scholar-powered news

Christopher Elliott

@elliottdotorg.bsky.social

When Best Buy refused to replace a broken appliance, Elliott Advocacy stepped in — and here’s how we forced them to do the right thing.

www.elliott.org/problem-solv...

#BestBuy #ConsumerAdvocacy #CustomerService #WarrantyIssues #BrokenAppliance #ConsumerRights #ElliottAdvocacy

November 21, 2025 at 3:21 PM

Christopher Elliott

@elliottdotorg.bsky.social

When a customer buys tickets for a 1 p.m. show on StubHub but receives seats for the 7:30 p.m. performance, the company denies her refund and invents an absurd rule.

www.elliott.org/problem-solv...

#StubHub #TicketTrouble #ConsumerAlert #TravelAdvice #ElliottAdvocacy #BuyerBeware #CustomerService

StubHub issued tickets for the wrong showtime. Can I get a refund?

StubHub sent tickets for the wrong showtime, then denied a refund by blaming the customer with an invented rule.

www.elliott.org

November 15, 2025 at 12:53 PM

Christopher Elliott

@elliottdotorg.bsky.social

After a decade of flawless stays, this traveler woke up to find Airbnb had banned him for life — with no explanation.

www.elliott.org/the-troubles...

#Airbnb #TravelTroubleshooter #TravelTips #ConsumerRights #TravelNews #VacationRentals #TravelScams

Help! Airbnb banned me for life -- but won’t say why

Airbnb bans a long-time user without details. Read about the fight for clarity and the issues with automated enforcement.

www.elliott.org

November 13, 2025 at 12:52 PM

Christopher Elliott

@elliottdotorg.bsky.social

After Iberia lost a passenger’s suitcase for 12 days and over $1,000 in items vanished, the airline denied her theft claim, because the bag itself wasn’t damaged.

www.elliott.org/advocacy/pil...

#TravelTips #ConsumerRights #Iberia #LostLuggage #TravelScams #AirlineCompensation

Pilfered luggage problem: Why won't Iberia help me?

Bonnie's bag sat in Madrid for 12 days. Items vanished, but Iberia only offered $98. Learn what rights travelers have when luggage gets pilfered.

www.elliott.org

November 11, 2025 at 1:28 PM

Christopher Elliott

@elliottdotorg.bsky.social

Are you a “gate camper”? 🛫 Many travelers are showing up way too early out of fear of delays — clogging gates and stressing everyone out. Are you saving time or just adding to the chaos?

www.elliott.org/on-travel/pa...

#TravelTips #AirTravel #HolidayTravel #AirportAnxiety #TravelStress

Passengers are arriving too early for their flights. They should do this instead.

Are you a passenger who arrives at the airport too early? Learn about the impact of gate camping on travel and fellow travelers.

www.elliott.org

November 10, 2025 at 12:52 PM

Christopher Elliott

@elliottdotorg.bsky.social

Discover how travelers are recharging with spa escapes, forest bathing, and shrine strolls in this ultimate wellness guide.

www.elliott.org/destinations...

#TokyoTravel #JetLagFix #WellnessWanderlust

Travelers to Tokyo are fighting jet lag and stress. Here's what they'll find.

Tokyo’s wellness scene is redefining jet lag recovery with forest bathing, massage innovation, and affordable self-care—from Yoyogi Park to Yokohama.

www.elliott.org

November 9, 2025 at 1:18 PM

Christopher Elliott

@elliottdotorg.bsky.social

Ever wondered why the EV‑rental boom hasn’t taken off? Dive into Forbes’ latest—and discover how charge‑point chaos is killing the promise of electric car hire.

www.forbes.com/sites/christ...

#EVRevolution #ElectricVehicles #RentalCars #GreenMobility

No Plug, No Play: The Real Reason The Rental EV Revolution Is Stalling

New data from Enterprise Mobility show range anxiety and charging inconvenience are killing EV rental demand. Here's how to go electric on your next trip.

www.forbes.com

November 9, 2025 at 1:08 PM

Christopher Elliott

@elliottdotorg.bsky.social

Just when this consumer thought he was free of his contract, DirecTV quietly hit him with a surprise $40 fee.

www.elliott.org/problem-solv...

#DirecTV #CustomerService #BillingIssues #ConsumerRights #CableTV #Refund #ProblemSolved #ConsumerProtection

November 8, 2025 at 12:03 PM

Christopher Elliott

@elliottdotorg.bsky.social

What begins as a harmless spill on your host’s sofa can, thanks to automated rules and an insurance claim gone awry, leave you locked out of your account really fast.

www.elliott.org/the-troubles...

#Airbnb #TravelTroubles #VacationRental #TravelTips #ShortTermRental #TravelAdvice #Airbnb

Help! I'm locked out of my Airbnb account after I spilled food on my host's sofa

When River Roberts accidentally spills food on his host's sofa, he's locked out of his Airbnb account. Will he ever be able to book another rental on Airbnb?

www.elliott.org

November 7, 2025 at 5:59 AM

Christopher Elliott

@elliottdotorg.bsky.social

A guest got locked out of her Airbnb and slapped with a $385 bill. The locksmith blames the weather, but Airbnb sides with the host.

www.elliott.org/the-troubles...

#Airbnb #TravelScam #ConsumerRights #TravelTroubles #GuestExperience #TravelTips #SmartLock #TravelNews

November 5, 2025 at 5:25 PM

Christopher Elliott

@elliottdotorg.bsky.social

Before you hand over the keys and click your camera, beware: the new AI-equipped rental car scanners are quietly turning your casual scratches into surprise bills

www.forbes.com/sites/christ...

#RentalCar #CarRental #AI #TravelTips #HiddenFees #SmartTravel #Travel #TechInTravel

AI vs. The iPhone: The Battle For Your Rental Car Damage Bill

Hertz is betting millions on new automated scanners to spot scratches. Peer-to-peer rival Turo insists the best solution is already in your pocket.

www.forbes.com

November 3, 2025 at 9:58 PM

Christopher Elliott

@elliottdotorg.bsky.social

A traveler asked Sixt to replace a shaky rental car — and ended up with a $794 tow bill he never requested. Here’s how it happened, and what every renter needs to know.

www.elliott.org/advocacy/why...

#TravelScams #ConsumerRights #CarRentalTips #TravelAdvocacy #TravelTroubles #ElliottAdvocacy

Why is Sixt charging me $794 for a tow I never requested?

Find out how Sixt's service error resulted in a hefty tow charge for Brian Dunn and the actions he took to resolve it.

www.elliott.org

November 3, 2025 at 9:03 PM

Christopher Elliott

@elliottdotorg.bsky.social

Holiday travel chaos is coming — here’s how the right insurance can save your trip before it even begins.

www.elliott.org/safe-travels...

Everything you need to know about buying travel insurance for the holiday travel season

Explore strategies for selecting insurance that covers your holiday travel needs. Ensure a stress-free experience this season.

www.elliott.org

November 2, 2025 at 6:07 PM

Christopher Elliott

@elliottdotorg.bsky.social

The cruise line blamed the agent, the agent blamed the cruise line — and no one would explain the charge. Here’s why disclosure matters.

www.elliott.org/the-troubles...

#TravelRights #CruiseTips #ConsumerProtection #FinePrint #TravelAdvice #CustomerService #TransparencyMatters #TravelEthics

October 29, 2025 at 10:34 PM

Christopher Elliott

@elliottdotorg.bsky.social

Another consumer success story! We love hearing how you win your consumer battles — and how our resources help make it happen.

Need help with your own case? We’ve got all the resources you need listed down below.

linktr.ee/elliottadvoc...

#ElliottAdvocacy #CustomerSupport

October 28, 2025 at 3:41 PM

Christopher Elliott

@elliottdotorg.bsky.social

When must airlines issue full refunds?

www.elliott.org/advocacy/are...

#AirlineRefunds #KnowYourRights #TravelersBeware #ConsumerWatch #DOTRules #RefundPolicy #AirlineAccountability #TravelNews #PassengerAdvocacy #TravelTips

October 28, 2025 at 1:02 AM

Christopher Elliott

@elliottdotorg.bsky.social

When StubHub sold a consumer tickets for the wrong showtime, she didn’t just lose her seats — she learned how to fight back. Here’s your guide to fighting back when a reseller fails you.

www.elliott.org/problem-solv...

#ConsumerRights #ElliottAdvocacy #TravelTips #TicketScam #BuyerBeware #StubHub

October 24, 2025 at 11:02 PM

Christopher Elliott

@elliottdotorg.bsky.social

Before you stash your bags with a luggage app, know the rules, document everything, and act fast — or risk losing more than just your suitcase.

www.elliott.org/advocacy/can...

#TravelTips #ConsumerAdvocacy #LuggageStorage #TravelSmart #TravelSafe #KnowYourRights

October 22, 2025 at 3:41 AM

Christopher Elliott

@elliottdotorg.bsky.social

A 93-minute connection should’ve been enough — until the airline refused to check his bag. Who’s responsible when partner airlines clash, and how do you get your money back?

www.elliott.org/advocacy/not...

#AirTravel #ConsumerRights #TravelTips #AirlineRules

October 20, 2025 at 10:30 PM

Christopher Elliott

@elliottdotorg.bsky.social

Bad hotel behavior seems to be on the rise, from guests who are rude to the staff to those who make excessive noise.

www.elliott.org/on-travel/do...

#TravelSmart #HotelEtiquette #TravelTips #ResponsibleTravel #HotelHacks #TravelWell #ElliottAdvocacy

October 19, 2025 at 8:34 PM

Christopher Elliott

@elliottdotorg.bsky.social

Don’t assume insurance is optional — a growing list of countries (and even the Schengen zone) now treat proof of coverage as a ticket to travel, and without the right policy you could be denied boarding or entry.

#TravelInsurance