Caroline Marrows
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cmarrows.bsky.social
Caroline Marrows
@cmarrows.bsky.social
210 followers 530 following 48 posts
Head of News for charity Citizens Advice (England and Wales). Ex brand comms for The Economist. Can't unsee a typo.
Posts Replies Media Videos
cmarrows.bsky.social
www.standard.co.uk/business/mon...
FCA wants buy now, pay later sector to ‘thrive’ as firms prepare for regulation
The sector will come under the Financial Conduct Authority’s regulation from July 15 2026.
www.standard.co.uk
February 11, 2026 at 11:39 AM
cmarrows.bsky.social
www.theguardian.com/business/202...
Royal Mail delivered Christmas letters and parcels late to about 16m people
‘No light at the end of the tunnel for consumers’ as 2025 figure is 50% higher than previous year, says Citizens Advice
www.theguardian.com
January 28, 2026 at 10:17 AM
cmarrows.bsky.social
www.dailymail.co.uk/wires/pa/art...
Half a million heat network customers to receive Ofgem protection...
New rules will bring heat network customers in England, Scotland and Wales more closely in line with those on traditional gas and electricity.
www.dailymail.co.uk
January 27, 2026 at 9:12 AM
cmarrows.bsky.social
www.express.co.uk/finance/pers...
Four ‘simple’ home switches to slash energy bill by £210 this year
A few simple tweaks at home could save you a surprising amount on your bills.
www.express.co.uk
January 19, 2026 at 11:10 AM
cmarrows.bsky.social
www.the-independent.com/money/citize...
More than 400,000 people sought debt help from Citizens Advice in 2025
Around 13,300 people have already turned to the charity for help with debt in the first working week of 2026.
www.the-independent.com
January 15, 2026 at 8:44 AM
cmarrows.bsky.social
www.mirror.co.uk/money/counte...
Counterfeit gifts sold for Christmas, expert's guide to refunds
Christmas shoppers could be unknowingly buying fake and potentially dangerous gifts this festive season
www.mirror.co.uk
December 22, 2025 at 9:27 AM
Reposted by Caroline Marrows
tommacinnes.bsky.social
Ahead of our end of year Data Insights session (sign up here! Featuring special guest @anooshc.bsky.social from the New Statesman www.eventbrite.co.uk/e/turning-th...) I wrote something very short on the 2 child limit, living standards and political ambition medium.com/p/9e10a39f80cf
Turning the Tide or Treading Water? Living Standards After the Budget
After the government’s key announcements and the recent Autumn Budget, we’ll explore what those decisions mean for households and families.
www.eventbrite.co.uk
December 8, 2025 at 4:48 PM
cmarrows.bsky.social
www.manchestereveningnews.co.uk/news/cost-of...
DWP issues update on major changes for parents who claim Universal Credit
The Government has announced its new scheme to try and lift children out of poverty
www.manchestereveningnews.co.uk
December 5, 2025 at 8:44 AM
Reposted by Caroline Marrows
citizensadvice.bsky.social
The Autumn Budget has been announced.

What do the Government’s latest decisions really mean for households and families across the UK?

Join us on 11 December, 11.30 - 12.30pm to hear more:
https://shorturl.at/dnLDp #CADataInsights
Promotional image for a Citizens Advice event titled "Living Standards After the Budget," discussing the impact on households and families in the UK. Scheduled for Thursday 11:30 am - 12:30 pm. Includes hashtag #CADataInsights and the Citizens Advice logo. Background is blue with a white dotted line graph.
December 3, 2025 at 4:09 PM
cmarrows.bsky.social
metro.co.uk/2025/11/26/a...
Rachel Reeves scraps two-child benefit cap in leaked Budget
We'll be expecting the announcements from the House of Commons later this afternoon.
metro.co.uk
November 26, 2025 at 3:01 PM
cmarrows.bsky.social
www.bbc.co.uk/news/article...
Energy price cap: Households face surprise rise in prices in new year
Regulator Ofgem says a change in the price cap in January means a 0.2% increase in gas and electricity prices.
www.bbc.co.uk
November 21, 2025 at 11:23 AM
cmarrows.bsky.social
www.theguardian.com/money/2025/n...
Energy price cap for Great Britain to get surprise increase from January
Quarterly cap for a dual fuel energy bill will increase to £1,758, from £1,755 in the current quarter
www.theguardian.com
November 21, 2025 at 8:04 AM
cmarrows.bsky.social
news.sky.com/story/best-a...
Best and worst parcel delivery companies revealed
Royal Mail, Amazon, DPD, Evri and Yodel have been ranked in light of a report from Citizens Advice, which finds millions of people are experiencing problems with their parcel deliveries.
news.sky.com
November 19, 2025 at 8:05 AM
cmarrows.bsky.social
www.bbc.co.uk/news/article...
Reopening of Sunderland Citizens Advice shows city 'healing'
The site, which was hit by a fire during the 2024 riots, will reopen to the public next month.
www.bbc.co.uk
October 24, 2025 at 11:05 AM
cmarrows.bsky.social
www.dailymail.co.uk/video/video/... via @lauralhutch.bsky.social
Millions stung by scams with online shopping the top trap - Citizens Advice | Daily Mail Online
More than seven million UK adults have been hit by a scam in the past year, with 20% of them significantly affected by the financial loss, Citizens Advice has found. Another seven million adults knew...
www.dailymail.co.uk
October 21, 2025 at 9:21 AM
cmarrows.bsky.social
www.independent.co.uk/news/uk/home...
Four million people forced into debt to pay for heating and food, new report finds
Around 860,000 children are living in households who can’t afford the essentials
www.independent.co.uk
October 21, 2025 at 8:10 AM
cmarrows.bsky.social
www.theguardian.com/money/2025/o...
Millions in households in England and Wales are stuck in the red, says charity
Citizens Advice says 4 million people spending more on essentials than they earn amid ever-increasing bills
www.theguardian.com
October 21, 2025 at 7:39 AM
cmarrows.bsky.social
www.independent.co.uk/news/busines...
Millions stung by scams with online shopping the top trap – Citizens Advice
The charity has urged consumers to be cautious when taking advantage of shopping deals ahead of Black Friday and Christmas.
www.independent.co.uk
October 20, 2025 at 7:11 AM
cmarrows.bsky.social
www.bbc.co.uk/news/article...
Royal Mail fined £21m by Ofcom for missing delivery targets
It is the third-largest fine the communications watchdog has ever issued.
www.bbc.co.uk
October 16, 2025 at 11:19 AM
cmarrows.bsky.social
www.bbc.co.uk/news/article...
Water bills to rise further for millions after appeal
Five water companies win permission for higher bills as they seek more funds to fix outdated infrastructure.
www.bbc.co.uk
October 9, 2025 at 3:34 PM
cmarrows.bsky.social
www.independent.co.uk/news/uk/home...
UK poverty crisis as 500,000 children in homes trapped in benefit debt cycle
Exclusive: Tens of thousands of families are forced to take out loans to cover the five-week wait until their first universal credit payment – but many struggle to pay it back
www.independent.co.uk
October 9, 2025 at 3:24 PM
cmarrows.bsky.social
www.theguardian.com/money/2025/o...
‘It’s unsustainable’: homes in Great Britain brace for winter with soaring energy debts
As typical annual dual-fuel charge rises to £1,755, charities warn over record £4.4bn owed to suppliers
www.theguardian.com
October 1, 2025 at 8:10 AM
cmarrows.bsky.social
www.the-independent.com/news/uk/home...
Mobile and broadband companies ‘not being upfront’ about better renewal deals
Citizens Advice said the ‘murky practice’ of hidden deals was forcing loyal customers to ‘jump through hoops’.
www.the-independent.com
September 25, 2025 at 11:04 AM
cmarrows.bsky.social
www.bbc.co.uk/news/article...
Energy standing charge options coming, but they might not cut bills
The regulator's plans could be in place by the end of January, but it warns total bills won't fall.
www.bbc.co.uk
September 24, 2025 at 7:37 AM
Reposted by Caroline Marrows
citizensadvice.bsky.social
Our latest data shows that people’s problems are becoming more urgent and more complex.

And the systems designed to support them are harder to navigate than ever.

Join us on 25 September to hear from a panel of experts and explore our data ⤵️ https://bit.ly/41XFPsn #CADataInsights
Promotional graphic by Citizens Advice announcing an online event titled "Data Insights Unravelling Complexity to raise living standards," addressing the overlapping issues people are going to them about. Scheduled for Thursday 25 September from 2-3pm with a hashtag #CADataInsights.
September 17, 2025 at 9:14 PM