aheadCRM
@aheadcrm.bsky.social
Helping businesses to improve in Digital Transformation, Customer Engagement, Customer Experience, CRM, Innovation
That "95% GenAI failure" stat? Pure FUD.
A tiny MIT report (n=153) got it by literally ignoring all productivity gains.
The grown-ups at Wharton (n=~800) just dropped their 3rd-year study: 74% POSITIVE ROI.
I wrote the full debunking.
zurl.co/poeQ4
A tiny MIT report (n=153) got it by literally ignoring all productivity gains.
The grown-ups at Wharton (n=~800) just dropped their 3rd-year study: 74% POSITIVE ROI.
I wrote the full debunking.
zurl.co/poeQ4
October 31, 2025 at 8:25 PM
That "95% GenAI failure" stat? Pure FUD.
A tiny MIT report (n=153) got it by literally ignoring all productivity gains.
The grown-ups at Wharton (n=~800) just dropped their 3rd-year study: 74% POSITIVE ROI.
I wrote the full debunking.
zurl.co/poeQ4
A tiny MIT report (n=153) got it by literally ignoring all productivity gains.
The grown-ups at Wharton (n=~800) just dropped their 3rd-year study: 74% POSITIVE ROI.
I wrote the full debunking.
zurl.co/poeQ4
Did you know that #customerexperience and a suitcase have a relationship?
No?
Then it is time for you to learn something new ;)
Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper.
zurl.co/2u5hT
No?
Then it is time for you to learn something new ;)
Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper.
zurl.co/2u5hT
October 23, 2025 at 5:55 PM
Did you know that #customerexperience and a suitcase have a relationship?
No?
Then it is time for you to learn something new ;)
Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper.
zurl.co/2u5hT
No?
Then it is time for you to learn something new ;)
Following a recent international travel with some luggage challenges, I put some thoughts to the virtual paper.
zurl.co/2u5hT
Unpacking #SAPConnect 2025. Lots of information on #CX, #A,I #apps, #data and flywheels.
But most importantly: What is the connection between Enterprise Software and Cinderella?
zurl.co/NfTJ3
But most importantly: What is the connection between Enterprise Software and Cinderella?
zurl.co/NfTJ3
October 10, 2025 at 4:06 PM
Unpacking #SAPConnect 2025. Lots of information on #CX, #A,I #apps, #data and flywheels.
But most importantly: What is the connection between Enterprise Software and Cinderella?
zurl.co/NfTJ3
But most importantly: What is the connection between Enterprise Software and Cinderella?
zurl.co/NfTJ3
After the acquisition by @thomabravo.bsky.social , @PROS gets divided into a #B2B and a #B2C branch. B2B goes to @Conga , B2C stays as an own business for now. What does it mean?
zurl.co/jIlxj
zurl.co/jIlxj
October 3, 2025 at 12:55 PM
After the acquisition by @thomabravo.bsky.social , @PROS gets divided into a #B2B and a #B2C branch. B2B goes to @Conga , B2C stays as an own business for now. What does it mean?
zurl.co/jIlxj
zurl.co/jIlxj
Still manually juggling 50+ tabs while your "AI" sips virtual coffee? ☕️ It's time for an upgrade. Agentic AI is no longer a buzzword; it's the operational backbone your business needs.
Stop planning and start doing. Dig in:
zurl.co/Bxnwr
#AgenticAI #BusinessTransformation #Strategy #FutureIsNow
Stop planning and start doing. Dig in:
zurl.co/Bxnwr
#AgenticAI #BusinessTransformation #Strategy #FutureIsNow
September 19, 2025 at 9:52 PM
Still manually juggling 50+ tabs while your "AI" sips virtual coffee? ☕️ It's time for an upgrade. Agentic AI is no longer a buzzword; it's the operational backbone your business needs.
Stop planning and start doing. Dig in:
zurl.co/Bxnwr
#AgenticAI #BusinessTransformation #Strategy #FutureIsNow
Stop planning and start doing. Dig in:
zurl.co/Bxnwr
#AgenticAI #BusinessTransformation #Strategy #FutureIsNow
Hot take: "Unified CX Platform" awards are missing the point if they only focus on service. True #CX unification is bigger than that. My new article challenges the status quo. What's your take, #CX leaders? #CustomerExperience #UnifiedCX #ThoughtLeadership
zurl.co/5fP7x
zurl.co/5fP7x
September 3, 2025 at 10:08 PM
Hot take: "Unified CX Platform" awards are missing the point if they only focus on service. True #CX unification is bigger than that. My new article challenges the status quo. What's your take, #CX leaders? #CustomerExperience #UnifiedCX #ThoughtLeadership
zurl.co/5fP7x
zurl.co/5fP7x
#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?).
Looks like there is a major meltdown going on in the #CCaaS industry.
But what does this mean for customers and #CX?
zurl.co/LYgTg
Looks like there is a major meltdown going on in the #CCaaS industry.
But what does this mean for customers and #CX?
zurl.co/LYgTg
August 28, 2025 at 10:06 PM
#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?).
Looks like there is a major meltdown going on in the #CCaaS industry.
But what does this mean for customers and #CX?
zurl.co/LYgTg
Looks like there is a major meltdown going on in the #CCaaS industry.
But what does this mean for customers and #CX?
zurl.co/LYgTg
The MIT published a report on the state of GenAI in 2025. 95% of all implementations fail. How scary.
What we overlook amongst all the fear mongering that this study caused: There is deep insight into how to do it right.
But how?
Read here: zurl.co/pPEBm
#genAI #agenticAI #businessstrategy
What we overlook amongst all the fear mongering that this study caused: There is deep insight into how to do it right.
But how?
Read here: zurl.co/pPEBm
#genAI #agenticAI #businessstrategy
August 23, 2025 at 8:00 AM
The MIT published a report on the state of GenAI in 2025. 95% of all implementations fail. How scary.
What we overlook amongst all the fear mongering that this study caused: There is deep insight into how to do it right.
But how?
Read here: zurl.co/pPEBm
#genAI #agenticAI #businessstrategy
What we overlook amongst all the fear mongering that this study caused: There is deep insight into how to do it right.
But how?
Read here: zurl.co/pPEBm
#genAI #agenticAI #businessstrategy
Moving house sucks even at the best of all times. It is a lot of effort and requires trustworthy partners. Are moving companies up to the job?
A case study.
zurl.co/Ifkfb
#customerexperience #cx
A case study.
zurl.co/Ifkfb
#customerexperience #cx
August 8, 2025 at 2:38 PM
Moving house sucks even at the best of all times. It is a lot of effort and requires trustworthy partners. Are moving companies up to the job?
A case study.
zurl.co/Ifkfb
#customerexperience #cx
A case study.
zurl.co/Ifkfb
#customerexperience #cx
@microsoft.com first lays off 9,000 employees and then reports record profits and becomes a 4 trillion dollar company.
Does this jibe?
zurl.co/jra9y
Does this jibe?
zurl.co/jra9y
August 1, 2025 at 8:43 PM
@microsoft.com first lays off 9,000 employees and then reports record profits and becomes a 4 trillion dollar company.
Does this jibe?
zurl.co/jra9y
Does this jibe?
zurl.co/jra9y
@zohoinfluence.bsky.social made a splash last week and goes all in with #AI. But what does it mean? Is it hybrid, bold, just inevitable - or something in between?
An analysis
zurl.co/ZOioB
#LLM #agenticAI #AI #strategy
An analysis
zurl.co/ZOioB
#LLM #agenticAI #AI #strategy
July 24, 2025 at 3:27 PM
@zohoinfluence.bsky.social made a splash last week and goes all in with #AI. But what does it mean? Is it hybrid, bold, just inevitable - or something in between?
An analysis
zurl.co/ZOioB
#LLM #agenticAI #AI #strategy
An analysis
zurl.co/ZOioB
#LLM #agenticAI #AI #strategy
@Creatio_Global goes agentic with its "Twin" release, but with a twist.
The company is in the intersection of #nocode, #agenticAI and #businessprocess.
This combination has the potential to rewrite the rules of make or buy. Will #Creatio be a driver of this change?
zurl.co/ARtEE
The company is in the intersection of #nocode, #agenticAI and #businessprocess.
This combination has the potential to rewrite the rules of make or buy. Will #Creatio be a driver of this change?
zurl.co/ARtEE
July 1, 2025 at 4:02 PM
@Creatio_Global goes agentic with its "Twin" release, but with a twist.
The company is in the intersection of #nocode, #agenticAI and #businessprocess.
This combination has the potential to rewrite the rules of make or buy. Will #Creatio be a driver of this change?
zurl.co/ARtEE
The company is in the intersection of #nocode, #agenticAI and #businessprocess.
This combination has the potential to rewrite the rules of make or buy. Will #Creatio be a driver of this change?
zurl.co/ARtEE
@salesforce.com just released #Agentforce 3. What does this mean for #enterprises and the #EnSW market?
Is it ready for the enterprise or are additional iterations required?
Many questions.
Some answers.
zurl.co/huzLr
Is it ready for the enterprise or are additional iterations required?
Many questions.
Some answers.
zurl.co/huzLr
June 28, 2025 at 10:23 PM
@salesforce.com just released #Agentforce 3. What does this mean for #enterprises and the #EnSW market?
Is it ready for the enterprise or are additional iterations required?
Many questions.
Some answers.
zurl.co/huzLr
Is it ready for the enterprise or are additional iterations required?
Many questions.
Some answers.
zurl.co/huzLr
@SAP and @salesforce.com are the two biggest vendors of enterprise software. surely duking it out in the world of enterprise software. Who will prevail in the Data War that rages around the AI-Driven Enterprise Future
zurl.co/sQpCf
zurl.co/sQpCf
Data Wars: SAP Vs. Salesforce In The AI-Driven Enterprise Future
CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen
zurl.co
June 3, 2025 at 4:15 PM
@SAP and @salesforce.com are the two biggest vendors of enterprise software. surely duking it out in the world of enterprise software. Who will prevail in the Data War that rages around the AI-Driven Enterprise Future
zurl.co/sQpCf
zurl.co/sQpCf
Is @Informatica @Salesforce 's precious? The acquisition surely points in that direction, but is it so?
A snap analysis
zurl.co/orgiR
#AI #agenticAI #data
A snap analysis
zurl.co/orgiR
#AI #agenticAI #data
May 27, 2025 at 9:05 PM
Is @Informatica @Salesforce 's precious? The acquisition surely points in that direction, but is it so?
A snap analysis
zurl.co/orgiR
#AI #agenticAI #data
A snap analysis
zurl.co/orgiR
#AI #agenticAI #data
@SAP just held its annual #Sapphire event. There have been very interesting news - and some notable silence.
One thing is clear. The company does not believe that #SaaS is dead. Neither is the #ERP.
But what is the news?
Read it here
zurl.co/etU24
One thing is clear. The company does not believe that #SaaS is dead. Neither is the #ERP.
But what is the news?
Read it here
zurl.co/etU24
May 26, 2025 at 9:00 PM
@SAP just held its annual #Sapphire event. There have been very interesting news - and some notable silence.
One thing is clear. The company does not believe that #SaaS is dead. Neither is the #ERP.
But what is the news?
Read it here
zurl.co/etU24
One thing is clear. The company does not believe that #SaaS is dead. Neither is the #ERP.
But what is the news?
Read it here
zurl.co/etU24
Which is one of the processes employees like the most?
Right, expenses. It is a reai pain in the backside.
But!
This doesn't need to be. Here a case study on how #IFFCO made this process a breeze using @zohoinfluence.bsky.social Expense
zurl.co/4qoHe
#employeeexperience #success
Right, expenses. It is a reai pain in the backside.
But!
This doesn't need to be. Here a case study on how #IFFCO made this process a breeze using @zohoinfluence.bsky.social Expense
zurl.co/4qoHe
#employeeexperience #success
May 23, 2025 at 11:00 PM
Which is one of the processes employees like the most?
Right, expenses. It is a reai pain in the backside.
But!
This doesn't need to be. Here a case study on how #IFFCO made this process a breeze using @zohoinfluence.bsky.social Expense
zurl.co/4qoHe
#employeeexperience #success
Right, expenses. It is a reai pain in the backside.
But!
This doesn't need to be. Here a case study on how #IFFCO made this process a breeze using @zohoinfluence.bsky.social Expense
zurl.co/4qoHe
#employeeexperience #success
Is #NoCode in combination with #AI the future of enterprise software?
Are the days of prepackaged software approaching its sunset?
During the NoCode days, @Creatio certainly gave us a hint of how the future of #CRM could look like.
zurl.co/k4XKl
#IWozAtNCD2025 #EnSW
Are the days of prepackaged software approaching its sunset?
During the NoCode days, @Creatio certainly gave us a hint of how the future of #CRM could look like.
zurl.co/k4XKl
#IWozAtNCD2025 #EnSW
May 16, 2025 at 11:00 PM
Is #NoCode in combination with #AI the future of enterprise software?
Are the days of prepackaged software approaching its sunset?
During the NoCode days, @Creatio certainly gave us a hint of how the future of #CRM could look like.
zurl.co/k4XKl
#IWozAtNCD2025 #EnSW
Are the days of prepackaged software approaching its sunset?
During the NoCode days, @Creatio certainly gave us a hint of how the future of #CRM could look like.
zurl.co/k4XKl
#IWozAtNCD2025 #EnSW
if only that was true ...
You don't hire for skills, you hire for attitude.
You can always teach skills.
Simon Sinek @simonsinek
buff.ly/2PfX1mp
#Hiring #Recruiting #Recruitment #Leadership #Management #HR #HumanResources
You can always teach skills.
Simon Sinek @simonsinek
buff.ly/2PfX1mp
#Hiring #Recruiting #Recruitment #Leadership #Management #HR #HumanResources
April 29, 2025 at 2:58 PM
if only that was true ...
Do #genAI and #agenticAI kill #platforms and #SaaS in one fell swoop?
Will we see custom applications emerge like the phoenix from the ashes, customizable applications, or anything in between?
What do you think?
My take?
Read this zurl.co/LFozA
Will we see custom applications emerge like the phoenix from the ashes, customizable applications, or anything in between?
What do you think?
My take?
Read this zurl.co/LFozA
April 18, 2025 at 10:33 PM
Do #genAI and #agenticAI kill #platforms and #SaaS in one fell swoop?
Will we see custom applications emerge like the phoenix from the ashes, customizable applications, or anything in between?
What do you think?
My take?
Read this zurl.co/LFozA
Will we see custom applications emerge like the phoenix from the ashes, customizable applications, or anything in between?
What do you think?
My take?
Read this zurl.co/LFozA
@Nimble goes #marketing. Why does it matter?
For the longest time, Nimble focused on social outreach and personal communication. This has one obvious challenge: Even the best #salesrep can scale only so much.
How does Nimble overcome this? Read here
zurl.co/nZCfq
For the longest time, Nimble focused on social outreach and personal communication. This has one obvious challenge: Even the best #salesrep can scale only so much.
How does Nimble overcome this? Read here
zurl.co/nZCfq
April 7, 2025 at 3:46 PM
@Nimble goes #marketing. Why does it matter?
For the longest time, Nimble focused on social outreach and personal communication. This has one obvious challenge: Even the best #salesrep can scale only so much.
How does Nimble overcome this? Read here
zurl.co/nZCfq
For the longest time, Nimble focused on social outreach and personal communication. This has one obvious challenge: Even the best #salesrep can scale only so much.
How does Nimble overcome this? Read here
zurl.co/nZCfq
Another cost driver removed.
And: Who needs fact checkers in a gen AI fake news world, anyways ;)
And: Who needs fact checkers in a gen AI fake news world, anyways ;)
Meta officially says goodbye to its US fact checkers on Monday
Meta officially says goodbye to its US fact checkers on Monday
Meta will no longer have any fact-checkers in the U.S. come Monday, according to Chief Global Affairs Officer Joel Kaplan. Meta announced this significant policy change in January when it also loosened its content moderation rules. The timing of this change coincided with President Trump’s inauguration, which Meta founder and CEO Mark Zuckerberg attended after […]
tcrn.ch
April 4, 2025 at 6:34 PM
Another cost driver removed.
And: Who needs fact checkers in a gen AI fake news world, anyways ;)
And: Who needs fact checkers in a gen AI fake news world, anyways ;)
You think that you cannot achieve a 100% adoption of your #CRM?
You are DEAD WRONG!
Here's the story of one company that has been there and done that with @zohoinfluence.bsky.social
zurl.co/fxeA1
You are DEAD WRONG!
Here's the story of one company that has been there and done that with @zohoinfluence.bsky.social
zurl.co/fxeA1
April 4, 2025 at 4:18 PM
You think that you cannot achieve a 100% adoption of your #CRM?
You are DEAD WRONG!
Here's the story of one company that has been there and done that with @zohoinfluence.bsky.social
zurl.co/fxeA1
You are DEAD WRONG!
Here's the story of one company that has been there and done that with @zohoinfluence.bsky.social
zurl.co/fxeA1