Andrea Hill
@afhill.bsky.social
Director, Digital investment office in the BC Public Service. (Opinions my own) Lifelong learner. Unapologetic introvert. Marathon runner. Cat mom.
wow, the Boston Marathon is going to start adding a time-penalty for aggressive downhill courses as qualifiers. I'm impressed FindMyMarathon already has identified the affected courses - findmymarathon.com/articles/dow... (my beloved Jack and Jill is on the list!)
Downhill Marathon Adjustments for 2027 Boston Marathon Qualifying | FindMyMarathon
Learn how new Boston Marathon qualifying rules for 2027 may impact runners on downhill courses. Find out which races are affected and what adjustments matter most.
findmymarathon.com
June 16, 2025 at 7:58 PM
wow, the Boston Marathon is going to start adding a time-penalty for aggressive downhill courses as qualifiers. I'm impressed FindMyMarathon already has identified the affected courses - findmymarathon.com/articles/dow... (my beloved Jack and Jill is on the list!)
"The goal is not focused on the tech. For the US Digital Service, the tech was a *vehicle* to fix those outdated policies, those procurement and hiring issues, those convoluted business processes. To deliver better services"
techpolicy.press/doge-underst...
techpolicy.press/doge-underst...
DOGE Understands Something the US Policy Establishment Does Not: Technology is the Spinal Cord of Government | TechPolicy.Press
For the US Digital Service, tech was a means to an end, writes Emily Tavoulareas. What is technology a means to now?
techpolicy.press
February 19, 2025 at 1:52 PM
"The goal is not focused on the tech. For the US Digital Service, the tech was a *vehicle* to fix those outdated policies, those procurement and hiring issues, those convoluted business processes. To deliver better services"
techpolicy.press/doge-underst...
techpolicy.press/doge-underst...
I've never before seen OKRs framed around customer needs. Super interested to consider how this applies in a central agency with internal "customers" -
February 17, 2025 at 4:45 PM
I've never before seen OKRs framed around customer needs. Super interested to consider how this applies in a central agency with internal "customers" -
Should the public service shift from funding IMIT capital projects to digital products? I actually think that's not enough. We need to organize around user needs and the services we exist to deliver: afhill.medium.com/focus-on-use...
Focus on user needs: Shifting how the public sector delivers services
Disclaimer: opinions expressed are my own and do not represent those of my employer. I wrote this post, then ran it through ChatGPT to be…
afhill.medium.com
February 17, 2025 at 12:59 AM
Should the public service shift from funding IMIT capital projects to digital products? I actually think that's not enough. We need to organize around user needs and the services we exist to deliver: afhill.medium.com/focus-on-use...
My initial dump of thoughts on the "Designing good services" training I attended today: afhill.medium.com/designing-co... Would love to hear others' thoughts on 'creating the conditions to lead transformational change' or 'funding services in a capital-centric world'
Designing Connected Services
Today I was fortunate enough to attend the “Designing Connected Services” masterclass with Lou Downe. This course was positioned for…
afhill.medium.com
February 12, 2025 at 5:38 AM
My initial dump of thoughts on the "Designing good services" training I attended today: afhill.medium.com/designing-co... Would love to hear others' thoughts on 'creating the conditions to lead transformational change' or 'funding services in a capital-centric world'
Loving the focus of prototyping on only being "useful if it can actually be done quickly and cheaply" to derisk assumptions, not just piloting the solution. - @loudowne.bsky.social Designing Connected Services
February 11, 2025 at 8:05 PM
Loving the focus of prototyping on only being "useful if it can actually be done quickly and cheaply" to derisk assumptions, not just piloting the solution. - @loudowne.bsky.social Designing Connected Services
80% of UK central govt spent on services
60% of that cost is spent on calls and casework 🤯 - @loudowne.bsky.social , Designing Connected Services
60% of that cost is spent on calls and casework 🤯 - @loudowne.bsky.social , Designing Connected Services
February 11, 2025 at 5:58 PM
80% of UK central govt spent on services
60% of that cost is spent on calls and casework 🤯 - @loudowne.bsky.social , Designing Connected Services
60% of that cost is spent on calls and casework 🤯 - @loudowne.bsky.social , Designing Connected Services
Eager to hear @loudowne.bsky.social discussing connected services with many of my BC Govt colleagues.
February 11, 2025 at 5:54 PM
Eager to hear @loudowne.bsky.social discussing connected services with many of my BC Govt colleagues.
Ok hive mind, who can share some decision-making frameworks for digital / service initiatives? Ideally, public sector ☺️ CC: @cydharrell.bsky.social @ryanandrosoff.bsky.social @aaronsnow.net @biancawylie.com
February 6, 2025 at 12:52 AM
Ok hive mind, who can share some decision-making frameworks for digital / service initiatives? Ideally, public sector ☺️ CC: @cydharrell.bsky.social @ryanandrosoff.bsky.social @aaronsnow.net @biancawylie.com
How do models of capex/opex work when we aren't "building capital assets" that depreciate, we can't point to "that thing we own", or associate its cost to develop with its value?
February 1, 2025 at 5:18 PM
How do models of capex/opex work when we aren't "building capital assets" that depreciate, we can't point to "that thing we own", or associate its cost to develop with its value?
Morning! Just now digging into Platformland, so expect some reactions, thoughts on public service / digital infrastructure.
February 1, 2025 at 5:08 PM
Morning! Just now digging into Platformland, so expect some reactions, thoughts on public service / digital infrastructure.
happy 2025! I'm not totally a resolutions person, but was looking for a little motivation.. I should (re)start doing weeknotes in 2025, right? Any tips for how to make it not an overwhelming obligation?
January 2, 2025 at 9:58 PM
happy 2025! I'm not totally a resolutions person, but was looking for a little motivation.. I should (re)start doing weeknotes in 2025, right? Any tips for how to make it not an overwhelming obligation?
Is there a non-militaristic synonym for "coalition of the willing"?
December 24, 2024 at 10:00 PM
Is there a non-militaristic synonym for "coalition of the willing"?
Picked up "A seat at the table" again, wrestling with the challenge of being part of the system that demands fortune-telling (how long? How much?) to optimize aggregate resource allocation, not individual business outcomes/service delivery.
December 7, 2024 at 2:14 AM
Picked up "A seat at the table" again, wrestling with the challenge of being part of the system that demands fortune-telling (how long? How much?) to optimize aggregate resource allocation, not individual business outcomes/service delivery.
"Most of our problems aren’t knowledge problems, they’re governance and incentive problems."
How refreshing to see this as the pull quote from an article about AI.. its is not about the technology, nor the capabilities...
www.digitalpublic.io/ai-invasive-...
How refreshing to see this as the pull quote from an article about AI.. its is not about the technology, nor the capabilities...
www.digitalpublic.io/ai-invasive-...
AI is an Invasive Species — Digital Public
www.digitalpublic.io
December 4, 2024 at 2:48 PM
"Most of our problems aren’t knowledge problems, they’re governance and incentive problems."
How refreshing to see this as the pull quote from an article about AI.. its is not about the technology, nor the capabilities...
www.digitalpublic.io/ai-invasive-...
How refreshing to see this as the pull quote from an article about AI.. its is not about the technology, nor the capabilities...
www.digitalpublic.io/ai-invasive-...
Reposted by Andrea Hill
Absolutely loving this report by Canada's auditor general on the country's failure to implement a single sign on system or have a digital ID strategy! Huge kudos to that office for diving into this.
If anyone knows any OAG staff - please send them a high five.
www.oag-bvg.gc.ca/internet/Eng...
If anyone knows any OAG staff - please send them a high five.
www.oag-bvg.gc.ca/internet/Eng...
Report 9—Digital Validation of Identity to Access Services
www.oag-bvg.gc.ca
December 3, 2024 at 9:52 PM
Absolutely loving this report by Canada's auditor general on the country's failure to implement a single sign on system or have a digital ID strategy! Huge kudos to that office for diving into this.
If anyone knows any OAG staff - please send them a high five.
www.oag-bvg.gc.ca/internet/Eng...
If anyone knows any OAG staff - please send them a high five.
www.oag-bvg.gc.ca/internet/Eng...
We review digital funding requests through the lens of certain evaluation criteria, including: strategic alignment, value proposition, delivery approach, technical architecture and sustainability. But does that really capture everything involved in delivering a successful digital product/service?
November 30, 2024 at 5:03 PM
We review digital funding requests through the lens of certain evaluation criteria, including: strategic alignment, value proposition, delivery approach, technical architecture and sustainability. But does that really capture everything involved in delivering a successful digital product/service?
In the past few months, I've brought several new analysts onto my team, reviewing funding requests for digital projects within the BC govt. I've loved hearing their questions & seeing things through their eyes, remembering when I was 5 months on the job... afhill.medium.com/ruminations-...
Ruminations after 5 months with the digital investment office
Thoughts from the other side of the digital funding table
afhill.medium.com
November 30, 2024 at 4:40 PM
In the past few months, I've brought several new analysts onto my team, reviewing funding requests for digital projects within the BC govt. I've loved hearing their questions & seeing things through their eyes, remembering when I was 5 months on the job... afhill.medium.com/ruminations-...
Telling myself that shopping online today is really just supporting my spouse and her employer...
bfcm.shopify.com
bfcm.shopify.com
Shopify Live Globe 2024
Watch the world shop live
bfcm.shopify.com
November 29, 2024 at 7:13 PM
Telling myself that shopping online today is really just supporting my spouse and her employer...
bfcm.shopify.com
bfcm.shopify.com
Sara and I saw Wicked last night and really enjoyed! After we got out of the theatre, Sara recalled that we have a picture of us in front of the theatre marquee in Denver from 2015. Neither of us recall ANY details of that performance.
So I guess we got to enjoy it again for the first time!?!
So I guess we got to enjoy it again for the first time!?!
November 25, 2024 at 3:04 PM
Sara and I saw Wicked last night and really enjoyed! After we got out of the theatre, Sara recalled that we have a picture of us in front of the theatre marquee in Denver from 2015. Neither of us recall ANY details of that performance.
So I guess we got to enjoy it again for the first time!?!
So I guess we got to enjoy it again for the first time!?!