There is a day coming soon when the entire ERP industry will look itself in the mirror and realize the reflection has changed. What was…

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI. The post 2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings appeared first on Microsoft Power Platform Blog.

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly expand our global SMS footprint. Moreover, they provide businesses with more flexibility and control over how they engage with customers through real-time, two-way messaging.  SMS mobile numbers  With the introduction of SMS mobile numbers, ACS-based SMS in Contact […] The post Expanding SMS capabilities in Dynamics 365 Contact Center  appeared first on Microsoft Dynamics 365 Blog.

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI. The post 2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings appeared first on Microsoft Dynamics 365 Blog.

YouTube video by Mauricio Cassemiro

In today’s digital economy, businesses are under constant pressure to do more with less. Customers expect personalized experiences, employees want efficient tools, and leaders need data-driven insight...

YouTube video by Mauricio Cassemiro

In this blog, we will address the common mapping challenges faced by Dynamics 365 users and the easiest way to overcome them.

With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement. The post Agentic CRM systems: Learnings from organizations making the switch appeared first on Microsoft Dynamics 365 Blog.

In 2019, that might have worked. But in a world driven by real-time updates, remote teams, fuel costs, and smarter CRMs, those outdated methods are costing you more than just time.

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI. The post 2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings appeared first on Microsoft Power Platform Blog.

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new AI capabilities. Learn more.

boon·dog·gle: work or activity that is wasteful or pointless but gives the appearance of having value.

In this blog explore how Dynamics 365 Resource and Work Order Planning Improves Field Service Efficiency

Maplytics is a multi-language compatible mapping app that currently supports English, French, German, Portuguese, Spanish and Turkish.

Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping up with ever-evolving customer needs across every stage of that journey. The post AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview appeared first on Microsoft Dynamics 365 Blog.

Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM business applications. The post The autonomous enterprise: How generative AI is reshaping business applications appeared first on Microsoft Dynamics 365 Blog.

When introducing Maplytics to your field teams, it’s important to ensure that all members feel comfortable using the tool and understand how it benefits their day-to-day operations.

Presenting Translate4Dynamics!The brand-new translation app by Inogic that seamlessly integrates into your Dynamics 365 CRM. Powered by Azure Translator, Tra...

As finance leaders scale to meet growing business complexity—spanning global entities, evolving regulations, and rising business performance demands—the pressure is on to do more than close the books. Today’s finance organizations must move faster, manage risk more proactively, and adapt dynamically. The post See what’s next in financial operations from Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference 2025 appeared first on Microsoft Dynamics 365 Blog.

View and manage pre-scheduled routes directly from the Dynamics 365 Sales App. The maps can be viewed on Apple Maps, Waze App, or Google Maps