As a public servant, I write weekly notes to let people see what I do.
I had a busy week #184:
• publishing a blog post on the #designSystem strategy
• co-running a #ServiceStandard application workshop with local gov’t
• inspecting the sludge audit tool
• giving a talk on technology shifts
👇🏻
I had a busy week #184:
• publishing a blog post on the #designSystem strategy
• co-running a #ServiceStandard application workshop with local gov’t
• inspecting the sludge audit tool
• giving a talk on technology shifts
👇🏻
Week #184 at the Digital Service: Notes for 3–7 November
Martin had a busy week #184: publishing a blog post on the design system strategy, co-running a Service Standard application workshop with local government, inspecting the sludge audit tool, and givin...
verwaltungsgestaltung.de
November 9, 2025 at 7:24 PM
As a public servant, I write weekly notes to let people see what I do.
I had a busy week #184:
• publishing a blog post on the #designSystem strategy
• co-running a #ServiceStandard application workshop with local gov’t
• inspecting the sludge audit tool
• giving a talk on technology shifts
👇🏻
I had a busy week #184:
• publishing a blog post on the #designSystem strategy
• co-running a #ServiceStandard application workshop with local gov’t
• inspecting the sludge audit tool
• giving a talk on technology shifts
👇🏻
#ServiceStandard in practice:
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
November 5, 2025 at 11:12 AM
#ServiceStandard in practice:
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
Applying for a hunting permit 🦌
Applying for a fishing license 🎣
— as services in the State of Brandenburg
We are looking today at questions like:
Where are the teams already meeting Service Standard points? What’s to do where?
These practice check-ins are brill
I think we are well-positioned to tie these things together from the German #ServiceStandard work streams.
But I would love to have more space for collective international sense-making around measuring quality of outcomes.
It needs more brains and perspectives.
👋🏻 @benaldo.bsky.social et al.
4/X
But I would love to have more space for collective international sense-making around measuring quality of outcomes.
It needs more brains and perspectives.
👋🏻 @benaldo.bsky.social et al.
4/X
November 1, 2025 at 11:07 AM
I think we are well-positioned to tie these things together from the German #ServiceStandard work streams.
But I would love to have more space for collective international sense-making around measuring quality of outcomes.
It needs more brains and perspectives.
👋🏻 @benaldo.bsky.social et al.
4/X
But I would love to have more space for collective international sense-making around measuring quality of outcomes.
It needs more brains and perspectives.
👋🏻 @benaldo.bsky.social et al.
4/X
The #ServiceStandard codifies how service teams should work when building services.
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
November 1, 2025 at 11:07 AM
The #ServiceStandard codifies how service teams should work when building services.
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
The service quality criteria describe the attributes of what the service teams produce.
Service teams need to know how to progress and what the end goal should look like.
These need to be connected frameworks
1/X
As part of the celebration, we took a picture of people carrying the German #ServiceStandard for the past 5 years.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
October 18, 2025 at 8:09 AM
As part of the celebration, we took a picture of people carrying the German #ServiceStandard for the past 5 years.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
Josephine was the responsible policy officer during its inception in 2020.
@vpatermann.bsky.social supported it as a sounding board member.
Ralf is the steering policy officer today.
As a public servant, I write weekly notes to let people see what I do.
As the #ServiceStandard regulation came into effect this week, I co-led a workshop at #SCCON25 to introduce it to more people and help them understand potential challenges associated with it.
I also welcomed a new designer.
As the #ServiceStandard regulation came into effect this week, I co-led a workshop at #SCCON25 to introduce it to more people and help them understand potential challenges associated with it.
I also welcomed a new designer.
Week #179 at the Digital Service: Notes for 29 September–3 October
As the Service Standard regulation came into effect this week, Martin co-led a workshop at the Smart Country Convention to introduce more people to it and understand their potential challenges with it...
verwaltungsgestaltung.de
October 4, 2025 at 8:36 AM
As a public servant, I write weekly notes to let people see what I do.
As the #ServiceStandard regulation came into effect this week, I co-led a workshop at #SCCON25 to introduce it to more people and help them understand potential challenges associated with it.
I also welcomed a new designer.
As the #ServiceStandard regulation came into effect this week, I co-led a workshop at #SCCON25 to introduce it to more people and help them understand potential challenges associated with it.
I also welcomed a new designer.
Thanks to @benaldo.bsky.social and team for their ongoing work.
As we learned a few years ago: The global impact of the UK #ServiceStandard is significant.
I am grateful for the opportunity to piggyback on well-tested material.
3/X
As we learned a few years ago: The global impact of the UK #ServiceStandard is significant.
I am grateful for the opportunity to piggyback on well-tested material.
3/X
October 2, 2025 at 4:23 PM
Thanks to @benaldo.bsky.social and team for their ongoing work.
As we learned a few years ago: The global impact of the UK #ServiceStandard is significant.
I am grateful for the opportunity to piggyback on well-tested material.
3/X
As we learned a few years ago: The global impact of the UK #ServiceStandard is significant.
I am grateful for the opportunity to piggyback on well-tested material.
3/X
The GOV.UK Service Manual content has been published under the Open Government Licence 3.0, which allows reuse with attribution.
We are massively grateful for this work in the open approach.
It enables us to enhance the handbook section of the German #ServiceStandard and expedite our work.
2/X
We are massively grateful for this work in the open approach.
It enables us to enhance the handbook section of the German #ServiceStandard and expedite our work.
2/X
October 2, 2025 at 4:23 PM
The GOV.UK Service Manual content has been published under the Open Government Licence 3.0, which allows reuse with attribution.
We are massively grateful for this work in the open approach.
It enables us to enhance the handbook section of the German #ServiceStandard and expedite our work.
2/X
We are massively grateful for this work in the open approach.
It enables us to enhance the handbook section of the German #ServiceStandard and expedite our work.
2/X
Finally printed:
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
September 29, 2025 at 5:25 PM
Finally printed:
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
The new poster for the updated German #ServiceStandard is now available – just in time for #SCCON25.
Meet me there tomorrow and pick yours up.
Our 90-minute Service Standard workshop starts at 3:00 pm (Tuesday, 30th).
All details here:
www.smartcountry.berlin/de/programm/...
The German #ServiceStandard has its binding policy.
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
September 26, 2025 at 3:16 PM
The German #ServiceStandard has its binding policy.
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
Yesterday, the ‘Regulation on standards for online access to administrative services’ was officially published, signed by Minister Wildberger.
It’s the law of the land now.
May services get better from here.
👀👇🏻
www.recht.bund.de/bgbl/1/2025/...
What are we doing to raise the quality of public services in Germany broadly?
With @egovpod.bsky.social, BMDS policy officer Ralf Käck and I spoke about the German #ServiceStandard:
What is it?
How did we co-create it?
How do we support service teams?
Is it mandatory?
—podcast in German 🇩🇪 🎧
With @egovpod.bsky.social, BMDS policy officer Ralf Käck and I spoke about the German #ServiceStandard:
What is it?
How did we co-create it?
How do we support service teams?
Is it mandatory?
—podcast in German 🇩🇪 🎧
Der Servicestandard
open.spotify.com
September 14, 2025 at 6:46 AM
What are we doing to raise the quality of public services in Germany broadly?
With @egovpod.bsky.social, BMDS policy officer Ralf Käck and I spoke about the German #ServiceStandard:
What is it?
How did we co-create it?
How do we support service teams?
Is it mandatory?
—podcast in German 🇩🇪 🎧
With @egovpod.bsky.social, BMDS policy officer Ralf Käck and I spoke about the German #ServiceStandard:
What is it?
How did we co-create it?
How do we support service teams?
Is it mandatory?
—podcast in German 🇩🇪 🎧
Der Servicestandard https://egovernment-podcast.com/egov228-servicestandard/
Der Servicestandard
> In dieser Episode spreche ich mit Ralf Käck und Martin Jordan über den Servicestandard für die digitale Verwaltung in Deutschland. Sie erläutern die Grundlagen, die Entwicklung, die Inhalte und die Bedeutung des Standards sowie der digitalen Dachmarke. Zudem wird die Rolle der Community-Beteiligung und die rechtlichen Rahmenbedingungen thematisiert. Abschließend wird auf die Zukunftsperspektiven und die EU-Kompatibilität des Service Standards eingegangen.
>
> Kommentare unter: https://egovernment-podcast.com/egov228-servicestandard/
# Linksammlung
* https://servicestandard.gov.de/
* Blogbeiträge zum Servicestandard: https://digitalservice.bund.de/blog?category=servicestandard#filter
* https://www.digitale-verwaltung.de/Webs/DV/DE/onlinezugangsgesetz/servicestandard/servicestandard-node.html
# Teilnehmer:innen
## Moderator:in
Torsten Frenzel
## Gäste
Ralf Käck
Martin Jordan
* * *
# Ähnliche Episoden
* * *
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egovernment-podcast.com
September 13, 2025 at 12:47 PM
Der Servicestandard https://egovernment-podcast.com/egov228-servicestandard/
As a public servant, I write weekly notes to let people see what I do.
Due to holidays, my weeknote 174 got delayed.
I went to record another podcast on the #ServiceStandard. I also wrote a talk on rapid prototyping and participated in kick-off workshops for new work.
[@weeknotes-bot.bsky.social]
Due to holidays, my weeknote 174 got delayed.
I went to record another podcast on the #ServiceStandard. I also wrote a talk on rapid prototyping and participated in kick-off workshops for new work.
[@weeknotes-bot.bsky.social]
Week #174 at the Digital Service: Notes for 25–29 August 2025
Martin went to record another podcast on the Service Standard in his week 174 at Digital Service. He also wrote a talk on rapid prototyping and participated in kick-off workshops for new work.
verwaltungsgestaltung.de
September 3, 2025 at 5:20 PM
As a public servant, I write weekly notes to let people see what I do.
Due to holidays, my weeknote 174 got delayed.
I went to record another podcast on the #ServiceStandard. I also wrote a talk on rapid prototyping and participated in kick-off workshops for new work.
[@weeknotes-bot.bsky.social]
Due to holidays, my weeknote 174 got delayed.
I went to record another podcast on the #ServiceStandard. I also wrote a talk on rapid prototyping and participated in kick-off workshops for new work.
[@weeknotes-bot.bsky.social]
Podcast recorded: @egovpod.bsky.social invited @bmi.bund.de’s Ralf Käck and me to talk about the German #ServiceStandard, its (re)creation and application.
Introducing the Service Standard to even more people working on public services will always be a task.
This work will never be done.
Onwards!
Introducing the Service Standard to even more people working on public services will always be a task.
This work will never be done.
Onwards!
August 25, 2025 at 5:11 PM
Podcast recorded: @egovpod.bsky.social invited @bmi.bund.de’s Ralf Käck and me to talk about the German #ServiceStandard, its (re)creation and application.
Introducing the Service Standard to even more people working on public services will always be a task.
This work will never be done.
Onwards!
Introducing the Service Standard to even more people working on public services will always be a task.
This work will never be done.
Onwards!
As a public servant, I write weekly notes to let people see what I do.
In week 172, I recorded a video to promote the #ServiceStandard and participated in a usability test for the standard’s new website.
I also helped co-develop a prototype for introducing the cross-government umbrella brand.
In week 172, I recorded a video to promote the #ServiceStandard and participated in a usability test for the standard’s new website.
I also helped co-develop a prototype for introducing the cross-government umbrella brand.
Week #172 at the Digital Service: Notes for 11–15 August 2025
In week 172, Martin recorded a video to promote the Service Standard and participated in a usability test for the standard’s new website. He also helped co-develop a prototype for introducing the cros...
verwaltungsgestaltung.de
August 17, 2025 at 10:57 AM
As a public servant, I write weekly notes to let people see what I do.
In week 172, I recorded a video to promote the #ServiceStandard and participated in a usability test for the standard’s new website.
I also helped co-develop a prototype for introducing the cross-government umbrella brand.
In week 172, I recorded a video to promote the #ServiceStandard and participated in a usability test for the standard’s new website.
I also helped co-develop a prototype for introducing the cross-government umbrella brand.
Doing bits of my “two hours every six weeks”* — in a remote user research session and usability test with a service team member from the City State of Hamburg who is seeing and using the new #ServiceStandard page for the first time.
Great observations!
Excellently led by @joseernestorodriguez.com
Great observations!
Excellently led by @joseernestorodriguez.com
August 14, 2025 at 7:58 AM
Doing bits of my “two hours every six weeks”* — in a remote user research session and usability test with a service team member from the City State of Hamburg who is seeing and using the new #ServiceStandard page for the first time.
Great observations!
Excellently led by @joseernestorodriguez.com
Great observations!
Excellently led by @joseernestorodriguez.com
4. What we learnt in 4 years of building design libraries and why we no longer invest in our own #designSystem at @digitalservice.bund.de*
5. What we need to roll out the updated German #ServiceStandard across the country, w/ @simonecarrier.bsky.social *
* includes more co-authors not on Bluesky
5. What we need to roll out the updated German #ServiceStandard across the country, w/ @simonecarrier.bsky.social *
* includes more co-authors not on Bluesky
August 11, 2025 at 6:02 PM
4. What we learnt in 4 years of building design libraries and why we no longer invest in our own #designSystem at @digitalservice.bund.de*
5. What we need to roll out the updated German #ServiceStandard across the country, w/ @simonecarrier.bsky.social *
* includes more co-authors not on Bluesky
5. What we need to roll out the updated German #ServiceStandard across the country, w/ @simonecarrier.bsky.social *
* includes more co-authors not on Bluesky
As a public servant, I write weekly notes to let people see what I do.
In my week 171 at @digitalservice.bund.de, I helped sketch a unified service experience across touchpoints, including various basic components.
I also worked on the first peer review report against the new #ServiceStandard.
In my week 171 at @digitalservice.bund.de, I helped sketch a unified service experience across touchpoints, including various basic components.
I also worked on the first peer review report against the new #ServiceStandard.
Week #171 at the Digital Service: Notes for 4–8 August 2025
In week 171, Martin helped sketch and prototype a unified service experience across touchpoints, including various basic components. He also worked on the first peer review report against the new Serv...
verwaltungsgestaltung.de
August 9, 2025 at 2:29 PM
As a public servant, I write weekly notes to let people see what I do.
In my week 171 at @digitalservice.bund.de, I helped sketch a unified service experience across touchpoints, including various basic components.
I also worked on the first peer review report against the new #ServiceStandard.
In my week 171 at @digitalservice.bund.de, I helped sketch a unified service experience across touchpoints, including various basic components.
I also worked on the first peer review report against the new #ServiceStandard.
Things aren’t measured, things are duplicated, and there’s little collaboration between parts of the public sector.
The German Federal Court of Auditors (BRH) publishes a harsh review of the state of digital.
It suggests 3 things covered in the #ServiceStandard: measure, collaborate and reuse
✨
The German Federal Court of Auditors (BRH) publishes a harsh review of the state of digital.
It suggests 3 things covered in the #ServiceStandard: measure, collaborate and reuse
✨
Die Bundesregierung hat bisher keine messbaren Ziele für die Digitalisierung der öffentlichen #Verwaltung formuliert und sie dadurch gebremst. Das kritisiert der #Bundesrechnungshof in einem Bericht, den @netzpolitik.org veröffentlicht. netzpolitik.org/2025/verwalt...
Verwaltungsdigitalisierung: Bundesrechnungshof fordert messbare Ziele
Die Bundesregierung hat bisher keine klaren Ziele für die Digitalisierung der öffentlichen Verwaltung formuliert und sie dadurch gebremst. Das kritisiert der Bundesrechnungshof in einem Bericht, den w...
netzpolitik.org
August 7, 2025 at 4:58 PM
Things aren’t measured, things are duplicated, and there’s little collaboration between parts of the public sector.
The German Federal Court of Auditors (BRH) publishes a harsh review of the state of digital.
It suggests 3 things covered in the #ServiceStandard: measure, collaborate and reuse
✨
The German Federal Court of Auditors (BRH) publishes a harsh review of the state of digital.
It suggests 3 things covered in the #ServiceStandard: measure, collaborate and reuse
✨
An excellent and overlooked proposal for more service quality transparency about how well services met the #ServiceStandard in the past.
I will investigate how much of this we can use to implement the German equivalent.
Thank you for all your work on this, dear @vickytnz.bsky.social! 💔
I will investigate how much of this we can use to implement the German equivalent.
Thank you for all your work on this, dear @vickytnz.bsky.social! 💔
“A proposal for more #ServiceStandard transparency by using the GOV.UK #Service footer” by (the sadly missed 😞) @vickytnz.bsky.social
vickytnz.github.io/govuk-header...
vickytnz.github.io/govuk-header...
Currently services have a phase banner that says the phase and gives a feedback link - this was important in the early days of GOV.UK but now maybe less so. Meanwhile:
vickytnz.github.io
August 2, 2025 at 5:50 AM
An excellent and overlooked proposal for more service quality transparency about how well services met the #ServiceStandard in the past.
I will investigate how much of this we can use to implement the German equivalent.
Thank you for all your work on this, dear @vickytnz.bsky.social! 💔
I will investigate how much of this we can use to implement the German equivalent.
Thank you for all your work on this, dear @vickytnz.bsky.social! 💔
“A proposal for more #ServiceStandard transparency by using the GOV.UK #Service footer” by (the sadly missed 😞) @vickytnz.bsky.social
vickytnz.github.io/govuk-header...
vickytnz.github.io/govuk-header...
Currently services have a phase banner that says the phase and gives a feedback link - this was important in the early days of GOV.UK but now maybe less so. Meanwhile:
vickytnz.github.io
August 1, 2025 at 5:13 PM
“A proposal for more #ServiceStandard transparency by using the GOV.UK #Service footer” by (the sadly missed 😞) @vickytnz.bsky.social
vickytnz.github.io/govuk-header...
vickytnz.github.io/govuk-header...
As a public servant, I write weekly notes to let people see what I do.
My week 169 was a packed one. I co-ran an offsite day for the delivery disciplines, participated in the first peer review against the new #ServiceStandard, and joined a workshop on the new cross-government umbrella brand.
My week 169 was a packed one. I co-ran an offsite day for the delivery disciplines, participated in the first peer review against the new #ServiceStandard, and joined a workshop on the new cross-government umbrella brand.
Week #169 at the Digital Service: Notes for 21–25 July 2025
Martin’s week 169 at Digital Service was a packed one. He co-ran an offside day for the delivery disciplines, participated in the first peer review against the new Service Standard, and joined a works...
verwaltungsgestaltung.de
July 31, 2025 at 5:39 PM
As a public servant, I write weekly notes to let people see what I do.
My week 169 was a packed one. I co-ran an offsite day for the delivery disciplines, participated in the first peer review against the new #ServiceStandard, and joined a workshop on the new cross-government umbrella brand.
My week 169 was a packed one. I co-ran an offsite day for the delivery disciplines, participated in the first peer review against the new #ServiceStandard, and joined a workshop on the new cross-government umbrella brand.
Oh, that needs an update. The German #ServiceStandard has moved and is no longer available at its previous address. It got its own proper subdomain: servicestandard.gov.de
(Ping @richardpope.org)
(Ping @richardpope.org)
July 25, 2025 at 3:19 PM
Oh, that needs an update. The German #ServiceStandard has moved and is no longer available at its previous address. It got its own proper subdomain: servicestandard.gov.de
(Ping @richardpope.org)
(Ping @richardpope.org)
“… six recommendations to support the widespread adoption of a common #ServiceStandard across #LocalAuthorities.”
www.local.gov.uk/publications...
www.local.gov.uk/publications...
A common service standard for councils
The LGA is committed to driving continuous improvement across the sector, and the Service Standard can support this by empowering councils to confidently and consistently meet resident needs while imp...
www.local.gov.uk
July 25, 2025 at 2:56 PM
“… six recommendations to support the widespread adoption of a common #ServiceStandard across #LocalAuthorities.”
www.local.gov.uk/publications...
www.local.gov.uk/publications...
Hey, wir können verstehen, dass das für Unmut sorgt. Aufgrund gestiegener Personalkosten sowie den inflationsbedingt gestiegenen Produktions- und Bezugskosten muss der KSC im Stadioncatering allerdings diesen Schritt gehen, um den Qualitäts- und Servicestandard weiterhin beibehalten zu können.
July 25, 2025 at 11:51 AM
Hey, wir können verstehen, dass das für Unmut sorgt. Aufgrund gestiegener Personalkosten sowie den inflationsbedingt gestiegenen Produktions- und Bezugskosten muss der KSC im Stadioncatering allerdings diesen Schritt gehen, um den Qualitäts- und Servicestandard weiterhin beibehalten zu können.