If your service board is a "nebulous blob,” you need to stop stacking dominoes. Learn why "hunting rogues" is the key to better IT service delivery.

Learn to manage your IT service team's Work in Progress (WIP). Stop the sprawl, close more tickets, and raise your customer satisfaction (CSAT).

Trustees were told FY2026 includes funding for a village‑wide service‑delivery review, a user‑fee study, a comprehensive plan update and feasibility studies for Centennial Park West, a performing arts center and an eastern field house.

At an Oct. 14 budget hearing, city officials outlined proposals to close a budget shortfall that include a hiring freeze, overtime restrictions, and recommended 30% cuts to other operating budgets and 15% cuts to unclassified personnel budgets. Administration and councilmembers also discussed revenue measures that would take effect in 2026 and a CA

Call center handles over 60,000 requests, improving response times and community engagement.

County officials outline budget priorities for property acquisition and public service improvements.

HR prioritizes a case management system to improve tracking of interactions and reporting.

Board highlights $155,000 budget reversion and a rise in PTA applications for 2425.

County plans centralized procurement function to streamline equipment purchases and improve IT efficiency.

Lane County reports significant funding reductions impacting public health and community services.

Council discusses restructuring into three divisions to enhance service delivery and efficiency.

Official warns against consolidating county offices due to potential negative impacts on services.

Elko County plans to transition to a communications district with enhanced facilities and staffing.

Elko TV District enhances outage response and updates server equipment for better service.

Hertta-Maria Amutenja  The City of Windhoek has warned against disruptions at its 2025/2026 public meetings, saying the gatherings are meant for dialogue on service delivery and development, not political lobbying. The first meeting was held on 3 September at the Rocky Crest Multi-Purpose Centre for the Windhoek West Constituency.  According to the municipality, most residents engaged constructively, but “a few individuals deliberately attempted to disrupt the proceedings.” “These meetings are convened to provide a platform for open engagement between the council and the community on developmental and service delivery matters, not as an avenue for lobbying or political campaigning,” the municipality said in a statement. The municipality reminded residents that the meetings are non-political and must be conducted in a respectful and orderly manner.  “Any individual or group attempting to disrupt or politicise these meetings will be cautioned, and where necessary, removed from the proceedings,” the statement added. Citing section 88 of the Local Authorities Act, 1992, the municipality said it is legally mandated to convene public meetings and regulate the format of engagements. “We appeal to all residents to use the scheduled public meetings as constructive platforms to share ideas, raise concerns, and work with the council in the spirit of partnership and mutual respect.” 

Committee highlights address system's legal issues and impact on emergency services and deliveries.

Business owners urge township board to reconsider budget and improve management effectiveness.

Staff Writer During the 2024/2025 financial year, the Ongwediva Town Council implemented a capital budget of N$53 million for infrastructure development and service delivery projects.  The aim is to improve the quality of life for residents and support the town’s growth. Several projects have been completed. These include the planning and replanning of Extensions 13 and Elyambala at N$217 391, the replanning of Extension 2 Township at N$86 957, fire and rescue equipment worth N$173 913, the multipurpose sports field Phase 4 at N$4.3 million, park fixtures at Extension 14, ICT equipment, office furniture, and the installation of Christmas lights. Major projects currently in progress include water and sewer reticulation in Efidi Extension 1, Extension 12, and Omatando Extensions; refurbishment of the water tower, which is 70% complete; upgrading of Abraham Nyambali Street, which is 5% complete; Extension 11 stormwater infrastructure at 55% completion; CCTV camera installation in Ongwediva at 60% completion and the upgrading of Ongwediva Open Market at 30% completion. For 2025/2026, planned projects include cadastral surveys and township establishment in new areas, the installation of a prepaid water meter system, major upgrades to water and electrical reticulation infrastructure, the redesign of major road intersections, continued work on the Abraham Nyambali Road upgrade, and the expansion of stormwater and sewer systems. Ondangwa Town Council has also implemented a capital budget of N$179 million. Key projects include the construction of Ondangwa Sports Stadium Phase 1, a N$60 million flagship project. An amount of N$16 million was invested during the year under review. Upgrading from gravel roads to bitumen standard at Onguta is underway at a cost of N$12 million and is currently at 20% completion. The Ministry of Urban and Rural Development provided N$15 million to upgrade the ageing sewer system in Ondangwa. In Oshakati, the Town Council spent N$76 million on infrastructure and development during the last financial year, successfully completing several projects. Planned projects for 2025/2026 include bulk services at Ompumbu worth N$7.1 million, water, sewer, and electricity at Uukwangula for N$4 million, new roads in Oshakati North Extension 12 (Ehenye) costing N$7.5 million, rehabilitation of industrial roads at N$8 million, town-wide road and stormwater upgrades at N$7 million, urban planning of Onawa Extensions 1, 3, 4, 5, and 6 at N$2.2 million, and surveying of Onawa Extensions at N$3.7 million. The ministry of urban and rural development allocated N$103 million for formalising and upgrading informal settlements in Oshakati. Caption The Ongwediva Town Council has major projects currently in progress, including those involving water and sewer reticulation. 

Board approves a new contract for expanded residential services after finance committee oversight.