Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Switching from Microsoft Dynamics to Salesforce isn’t just a system swap — it’s a business transformation. The goal isn’t to move data…

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection

Choosing an eCommerce platform is never easy. There are so many different variables. For B2B platforms, critical features include dynamic pricing, account-specific management tools, and customized customer portals designed for business users. These platforms typically integrate closely with ERP systems to optimize processes like inventory control and order management. Meanwhile, B2C platforms excel in areas such as AI-driven product recommendations, omnichannel capabilities, and simplified checkout flows. Payment solutions are a top priority for B2C platforms to ensure global reach and flexibility, whereas B2B solutions emphasize features like consolidated invoicing and negotiated pricing. Certain platforms bridge these two worlds, offering robust ecosystems that cater to diverse industries and business models, making them stand out in our assessments. B2B platforms also often demand specialized features, such as punch-out integrations, advanced ERP connectivity, and intricate customer master data management. On the other hand, B2C platforms emphasize personalization, user-friendly interfaces, and smooth payment processes to enhance the shopping experience. Some platforms even support both B2B and B2C models, which can influence their versatility and overall ranking. The ranking criteria for this list include factors like market share, acquisition strategies, product development plans, and technological innovation. Companies expanding their e-commerce portfolios—whether through B2B or B2C-focused acquisitions—showcase their strategic priorities. Additionally, the strength of a platform’s community ecosystem and its success rate in competitive deals provide insights into its market relevance and customer satisfaction. Investor support, technological advancements, and alignment with future trends also play crucial roles. With these elements in mind, let’s explore the top e-commerce platforms of 2025, highlighting their unique strengths, features, and the value they deliver to businesses worldwide. The list covered as part of this video: 10. WooCommerce/WordPress 9. Kibo Commerce 8. SAP Hybris Commerce 7. HCL Commerce 6. Episerver Digital Commerce 5. commercetools 4. Salesforce Commerce 3. Adobe Commerce/Magento 2. BigCommerce 1. Shopify ------------------------------- Resources and Links Read More: https://www.elevatiq.com/post/top-ecommerce-platforms/ Download our 2025 digital transformation report: https://www.elevatiq.com/guides-and-reports/digital-transformation-trends-report/ Download the ERP Selection Guide: https://www.elevatiq.com/guides-and-reports/erp-selection-guide/ Download our ERP Selection Requirements Matrix: https://www.elevatiq.com/resources/ERP-Requirements-Template/ Download ERP Systems Scorecard Sheet: https://www.elevatiq.com/resources/ERP-Systems-Scorecard-Sheet/ Insights on ElevatIQ: https://www.elevatiq.com/blog/ WBSRocks Podcast: https://podcast.wbs.rocks/ ------------------------------------- If you have any questions or comments about how to navigate the complex digital transformation industry, don’t hesitate to leave a comment on this video or drop us a line at hello@elevatiq.com. ------------------------------- Find me: LinkedIn: https://www.linkedin.com/in/samguptausa/ Twitter: https://twitter.com/samguptausa Listen and subscribe: 🎧 Apple: http://ow.ly/UHT950HKrf8 🎧 Spotify: http://ow.ly/1vYw50HKrf0 🎧 Google: http://ow.ly/JMBG50HKrf7 ------------------------------------- Background Soundtrack: Away From You – Mauro Somm #eCommerce #CX #CRMSelection