One more #GovDesign #DesignJob:
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
November 9, 2025 at 5:54 PM
One more #GovDesign #DesignJob:
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
@sprind-de.bsky.social is looking for a #ux/ #uiDesigner to assist with the EU Digital Identity wallet.
The role is remote, full-time, and as soon as possible. Initially it’s limited until December 2026.
👉🏻 verwaltungsgestaltung.de/#positionen
#GovDesign #DesignJobs klaxon 📣
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
November 9, 2025 at 5:13 PM
#GovDesign #DesignJobs klaxon 📣
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
The State of Saxony is looking for a digital #accessibility assessor based in Leipzig, and the State of Lower Saxony has 2 open #serviceDesign positions at IT.Niedersachsen in various parts of the state.
➡️ verwaltungsgestaltung.de#positionen
New TPX design blog this week shares some great work with Defra - the team created a four metre illustrative ecosystem map that shows how all their environmental services connect and overlap www.tpximpact.com/knowledge-hu... #servicedesign #govdesign
Beyond a blueprint: Visualising whole service areas - TPXimpact
How we approached visualising a service eco-system for Defra.
www.tpximpact.com
November 1, 2025 at 9:33 AM
New TPX design blog this week shares some great work with Defra - the team created a four metre illustrative ecosystem map that shows how all their environmental services connect and overlap www.tpximpact.com/knowledge-hu... #servicedesign #govdesign
The more services people need to interact with, the worse their experience gets.
The satisfaction drops by 30 percentage points when 5 or more touchpoints are part of the journey.
#ServiceDesign #GovDesign
The satisfaction drops by 30 percentage points when 5 or more touchpoints are part of the journey.
#ServiceDesign #GovDesign
As a public servant, I write weekly notes to let people see what I do.
Last week, while in Paris, I took the opportunity to exchange ideas on assessing service quality & measuring user experience with @oecdgovernance.bsky.social colleagues.
I also ran a meetup and helped with accessibility checks.
Last week, while in Paris, I took the opportunity to exchange ideas on assessing service quality & measuring user experience with @oecdgovernance.bsky.social colleagues.
I also ran a meetup and helped with accessibility checks.
Week #182 at the Digital Service: Notes for 20–24 October
While in Paris, Martin took the opportunity to exchange ideas on assessing service quality and measuring user experience at the OECD headquarters. Earlier in the week, Martin co-ran a local meetup on ...
verwaltungsgestaltung.de
October 31, 2025 at 7:30 PM
The more services people need to interact with, the worse their experience gets.
The satisfaction drops by 30 percentage points when 5 or more touchpoints are part of the journey.
#ServiceDesign #GovDesign
The satisfaction drops by 30 percentage points when 5 or more touchpoints are part of the journey.
#ServiceDesign #GovDesign
#GovDesign #DesignJobs klaxon 📣
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
October 30, 2025 at 11:59 AM
#GovDesign #DesignJobs klaxon 📣
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
The City of Freiburg is looking for a part-time #systemDesign er—with a #serviceDesign profile. It’s for a Bloomberg Philanthropies-backed programme that has touched 100 other cities so far. The job pays up to 71k (full-time pay).
verwaltungsgestaltung.de#positionen
🧰 Working out who we need to work up the Service Toolkit as a more joined up experience for users of GDS's various products and services www.gov.uk/service-toolkit
🔍 Work up review and improvement process, alongside research model, with May's audit as one starting point
3/3 #govdesign
🔍 Work up review and improvement process, alongside research model, with May's audit as one starting point
3/3 #govdesign
October 29, 2025 at 9:02 AM
🧰 Working out who we need to work up the Service Toolkit as a more joined up experience for users of GDS's various products and services www.gov.uk/service-toolkit
🔍 Work up review and improvement process, alongside research model, with May's audit as one starting point
3/3 #govdesign
🔍 Work up review and improvement process, alongside research model, with May's audit as one starting point
3/3 #govdesign
🔗 Pulling together Service Manual requirements of a cross-public sector 'collaboration and contribution platform', to see if GDS's Digital Backbone work can help
✍️ Contracting a short term Business Analyst and Content Designer for the Service Manual
2/3 #govdesign
✍️ Contracting a short term Business Analyst and Content Designer for the Service Manual
2/3 #govdesign
October 29, 2025 at 9:02 AM
🔗 Pulling together Service Manual requirements of a cross-public sector 'collaboration and contribution platform', to see if GDS's Digital Backbone work can help
✍️ Contracting a short term Business Analyst and Content Designer for the Service Manual
2/3 #govdesign
✍️ Contracting a short term Business Analyst and Content Designer for the Service Manual
2/3 #govdesign
Short week for me, not in tomorrow or Friday, so... #weeknotes from GDS's Service Standard & Service Manual team...
🤧🏖️ Lots of lurgy and holidays in our little crew, and at homes
🤸 Arranging more refresher training in Agile services
1/3 #govdesign #gds
🤧🏖️ Lots of lurgy and holidays in our little crew, and at homes
🤸 Arranging more refresher training in Agile services
1/3 #govdesign #gds
🙇 Sorry it's been a while, but here are some #weeknotes, or #quarternotes, from GDS's Service Standard & Service Manual team. We've been...
🏉 Getting the new team together, shaping our roadmap for continuous improvement
1/6 #govdesign #gds
🏉 Getting the new team together, shaping our roadmap for continuous improvement
1/6 #govdesign #gds
Some #weeknotes from GDS's Service Standard & Manual
🤖 Considering potential updates to Service Standard on using AI in services
🏉 Forming the new & growing 'Service transformation standards & guidance' service team, figuring out how we want to work together & what we all do
#govdesign #gds
🤖 Considering potential updates to Service Standard on using AI in services
🏉 Forming the new & growing 'Service transformation standards & guidance' service team, figuring out how we want to work together & what we all do
#govdesign #gds
October 29, 2025 at 9:02 AM
Short week for me, not in tomorrow or Friday, so... #weeknotes from GDS's Service Standard & Service Manual team...
🤧🏖️ Lots of lurgy and holidays in our little crew, and at homes
🤸 Arranging more refresher training in Agile services
1/3 #govdesign #gds
🤧🏖️ Lots of lurgy and holidays in our little crew, and at homes
🤸 Arranging more refresher training in Agile services
1/3 #govdesign #gds
🪜 Recruiting participants for research around 'Getting services onto GOV.UK'
🌳 Ongoing work with Defra on what their Greener Services Principles mean for the Service Standard greenerservices.github.io
6/6 #govdesign #gds
🌳 Ongoing work with Defra on what their Greener Services Principles mean for the Service Standard greenerservices.github.io
6/6 #govdesign #gds
Greener Service Principles
greenerservices.github.io
October 24, 2025 at 3:06 PM
🪜 Recruiting participants for research around 'Getting services onto GOV.UK'
🌳 Ongoing work with Defra on what their Greener Services Principles mean for the Service Standard greenerservices.github.io
6/6 #govdesign #gds
🌳 Ongoing work with Defra on what their Greener Services Principles mean for the Service Standard greenerservices.github.io
6/6 #govdesign #gds
🙇 Sorry it's been a while, but here are some #weeknotes, or #quarternotes, from GDS's Service Standard & Service Manual team. We've been...
🏉 Getting the new team together, shaping our roadmap for continuous improvement
1/6 #govdesign #gds
🏉 Getting the new team together, shaping our roadmap for continuous improvement
1/6 #govdesign #gds
Some #weeknotes from GDS's Service Standard & Manual
🤖 Considering potential updates to Service Standard on using AI in services
🏉 Forming the new & growing 'Service transformation standards & guidance' service team, figuring out how we want to work together & what we all do
#govdesign #gds
🤖 Considering potential updates to Service Standard on using AI in services
🏉 Forming the new & growing 'Service transformation standards & guidance' service team, figuring out how we want to work together & what we all do
#govdesign #gds
October 24, 2025 at 3:06 PM
🙇 Sorry it's been a while, but here are some #weeknotes, or #quarternotes, from GDS's Service Standard & Service Manual team. We've been...
🏉 Getting the new team together, shaping our roadmap for continuous improvement
1/6 #govdesign #gds
🏉 Getting the new team together, shaping our roadmap for continuous improvement
1/6 #govdesign #gds
This is also a nice example in the wild of adapting existing GOV.UK design patterns through iteration and testing to improve accessibility – helping to benefit other teams across government in the process #accessibility #govdesign
October 21, 2025 at 9:00 AM
This is also a nice example in the wild of adapting existing GOV.UK design patterns through iteration and testing to improve accessibility – helping to benefit other teams across government in the process #accessibility #govdesign
Extra episode of #FixTheForms today, this time from @jukes.ie
Let’s hear it for timesheet and expenses systems, all of them painful for everyone.
For those of us working in #GovDesign, it’s a familiar story. Believe it or not, but it’s generally even worse in academia.
Let’s hear it for timesheet and expenses systems, all of them painful for everyone.
For those of us working in #GovDesign, it’s a familiar story. Believe it or not, but it’s generally even worse in academia.
October 20, 2025 at 5:19 PM
Extra episode of #FixTheForms today, this time from @jukes.ie
Let’s hear it for timesheet and expenses systems, all of them painful for everyone.
For those of us working in #GovDesign, it’s a familiar story. Believe it or not, but it’s generally even worse in academia.
Let’s hear it for timesheet and expenses systems, all of them painful for everyone.
For those of us working in #GovDesign, it’s a familiar story. Believe it or not, but it’s generally even worse in academia.
Ah ha, @martinjordan.com. I'd better do more #govdesign posts then.
From bsky.app/profile/mart... I reckon
October 18, 2025 at 11:09 AM
Ah ha, @martinjordan.com. I'd better do more #govdesign posts then.
Even the ‘Following’ feed doesn’t really work for me. Posts from #GovDesign folks rarely show up. Maybe this can help fix it for me and others.
October 17, 2025 at 9:11 PM
Even the ‘Following’ feed doesn’t really work for me. Posts from #GovDesign folks rarely show up. Maybe this can help fix it for me and others.
October 17, 2025 at 8:41 PM
New German #GovDesign job opening!
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
October 17, 2025 at 7:34 PM
New German #GovDesign job opening!
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
📣
The State of Lower Saxony is looking for a #UXDesigner for its #ITNiedersachsen unit, based in Hanover.
You can apply until 30 October 2025.
A brand design working student role at the in-house consultancy PD remains open.
➡️ verwaltungsgestaltung.de#positionen
💡 Great post by Alex Sadler on the TPX design blog this week …the power of prototyping often gets overlooked in earlier research work, especially as part of discovery teams…
#userresearch #ux #product #govdesign
www.tpximpact.com/knowledge-hu...
#userresearch #ux #product #govdesign
www.tpximpact.com/knowledge-hu...
Why prototype early? - TPXimpact
Why harnessing the power of prototyping can help your early research efforts.
www.tpximpact.com
October 4, 2025 at 11:14 AM
💡 Great post by Alex Sadler on the TPX design blog this week …the power of prototyping often gets overlooked in earlier research work, especially as part of discovery teams…
#userresearch #ux #product #govdesign
www.tpximpact.com/knowledge-hu...
#userresearch #ux #product #govdesign
www.tpximpact.com/knowledge-hu...
Have you head of GHS, Government Human Service?
Probably not! It's just a thought experiment I've been entertaining in my head for a while.
I'd love to know what you think...
#govdesign #ServiceDesign
medium.com/ghs-governme...
Probably not! It's just a thought experiment I've been entertaining in my head for a while.
I'd love to know what you think...
#govdesign #ServiceDesign
medium.com/ghs-governme...
Introducing GHS
Government Human Service
medium.com
October 1, 2025 at 5:59 PM
Have you head of GHS, Government Human Service?
Probably not! It's just a thought experiment I've been entertaining in my head for a while.
I'd love to know what you think...
#govdesign #ServiceDesign
medium.com/ghs-governme...
Probably not! It's just a thought experiment I've been entertaining in my head for a while.
I'd love to know what you think...
#govdesign #ServiceDesign
medium.com/ghs-governme...
In today’s episode of #FixTheForms, @deevybee.bsky.social tries One Login and hits a paradox
#GovDesign
#GovDesign
Trying out the GOV.UK One Login website, which I suspect may be used for online identity cards.
Like everything these days, the security requirements make it challenging. Worst bit was the face recognition step: had to take off my glasses but then couldn't read the instructions!
Like everything these days, the security requirements make it challenging. Worst bit was the face recognition step: had to take off my glasses but then couldn't read the instructions!
September 29, 2025 at 4:52 PM
In today’s episode of #FixTheForms, @deevybee.bsky.social tries One Login and hits a paradox
#GovDesign
#GovDesign
Hello #GovDesign crowd!
I’m en route to Edinburgh 🏴 and @sdingov.bsky.social, while working on content for our Friday workshop on finally making end-to-end #serviceDesign happen.
Despite the grim weather forecast, the weather in Scotland looks gorgeous. It’s almost a #BlueSky right now!
See you!
I’m en route to Edinburgh 🏴 and @sdingov.bsky.social, while working on content for our Friday workshop on finally making end-to-end #serviceDesign happen.
Despite the grim weather forecast, the weather in Scotland looks gorgeous. It’s almost a #BlueSky right now!
See you!
September 16, 2025 at 5:32 PM
Hello #GovDesign crowd!
I’m en route to Edinburgh 🏴 and @sdingov.bsky.social, while working on content for our Friday workshop on finally making end-to-end #serviceDesign happen.
Despite the grim weather forecast, the weather in Scotland looks gorgeous. It’s almost a #BlueSky right now!
See you!
I’m en route to Edinburgh 🏴 and @sdingov.bsky.social, while working on content for our Friday workshop on finally making end-to-end #serviceDesign happen.
Despite the grim weather forecast, the weather in Scotland looks gorgeous. It’s almost a #BlueSky right now!
See you!
gonna try verify myself with Companies House using the Gov verify - wish me luck! Vaguely remember it working smoothly last time #govdesign
September 10, 2025 at 10:36 PM
gonna try verify myself with Companies House using the Gov verify - wish me luck! Vaguely remember it working smoothly last time #govdesign
Summoning intl #GovDesign talent—
At @digitalservice.bund.de, we have now hired folks from 3 other digital government units.
An engineer from 🇳🇴 Norwegian NAV, the digital unit of the welfare department, a designer from the 🇦🇺 Australian Digital Transformation Agency and designers from 🇬🇧 UK’s GDS.
At @digitalservice.bund.de, we have now hired folks from 3 other digital government units.
An engineer from 🇳🇴 Norwegian NAV, the digital unit of the welfare department, a designer from the 🇦🇺 Australian Digital Transformation Agency and designers from 🇬🇧 UK’s GDS.
September 10, 2025 at 6:21 AM
Summoning intl #GovDesign talent—
At @digitalservice.bund.de, we have now hired folks from 3 other digital government units.
An engineer from 🇳🇴 Norwegian NAV, the digital unit of the welfare department, a designer from the 🇦🇺 Australian Digital Transformation Agency and designers from 🇬🇧 UK’s GDS.
At @digitalservice.bund.de, we have now hired folks from 3 other digital government units.
An engineer from 🇳🇴 Norwegian NAV, the digital unit of the welfare department, a designer from the 🇦🇺 Australian Digital Transformation Agency and designers from 🇬🇧 UK’s GDS.
In today’s episode of #FixTheForms, @jamesgreen.bsky.social reflects on the careful way that his team is redesigning a complex and important form in his weeknote today
This is “doing the hard work to make it simple” in practice.
#GovDesign
This is “doing the hard work to make it simple” in practice.
#GovDesign
Weeknotes, including:
* writing form questions
* attending an interesting accessible maps session
* high quality cheese toasties
@weeknotes-bot.bsky.social
* writing form questions
* attending an interesting accessible maps session
* high quality cheese toasties
@weeknotes-bot.bsky.social
Weeknotes, Friday 5 September
Had a bit of low energy and brain fog this week — think I’m not ill anymore but a bit knackered from being ill if that makes any sense…
jgreenux.medium.com
September 5, 2025 at 2:39 PM
In today’s episode of #FixTheForms, @jamesgreen.bsky.social reflects on the careful way that his team is redesigning a complex and important form in his weeknote today
This is “doing the hard work to make it simple” in practice.
#GovDesign
This is “doing the hard work to make it simple” in practice.
#GovDesign
Train time is writing time.
I always look forward to the next long train journey for focus time.
Today, I’m heading towards London again.
That means getting through my list of focus writing tasks, including #GovDesign blog posts.
I always look forward to the next long train journey for focus time.
Today, I’m heading towards London again.
That means getting through my list of focus writing tasks, including #GovDesign blog posts.
August 28, 2025 at 12:09 PM
Train time is writing time.
I always look forward to the next long train journey for focus time.
Today, I’m heading towards London again.
That means getting through my list of focus writing tasks, including #GovDesign blog posts.
I always look forward to the next long train journey for focus time.
Today, I’m heading towards London again.
That means getting through my list of focus writing tasks, including #GovDesign blog posts.
An update on my little German #GovDesign job board:
There is a new #ServiceDesign working student opening at @digital-agentur.de, in @simonecarrier.bsky.social’s team.
And in-house consultancy PD is still looking for brand designers based in Berlin.
verwaltungsgestaltung.de#positionen
There is a new #ServiceDesign working student opening at @digital-agentur.de, in @simonecarrier.bsky.social’s team.
And in-house consultancy PD is still looking for brand designers based in Berlin.
verwaltungsgestaltung.de#positionen
August 25, 2025 at 9:53 AM
An update on my little German #GovDesign job board:
There is a new #ServiceDesign working student opening at @digital-agentur.de, in @simonecarrier.bsky.social’s team.
And in-house consultancy PD is still looking for brand designers based in Berlin.
verwaltungsgestaltung.de#positionen
There is a new #ServiceDesign working student opening at @digital-agentur.de, in @simonecarrier.bsky.social’s team.
And in-house consultancy PD is still looking for brand designers based in Berlin.
verwaltungsgestaltung.de#positionen