💸 Call centers bleeding cash?
→ Agent authority = 98% first-call resolution ✅ (no more escalations!)
→ Predictive analytics = dodge 40% service gaps 📉← crush KPIs before they crash
👇 Full data dive with case studies:
callnovo.com/call-centres...
#CXEngineering #ServiceOps #ProfitFirstCX
→ Agent authority = 98% first-call resolution ✅ (no more escalations!)
→ Predictive analytics = dodge 40% service gaps 📉← crush KPIs before they crash
👇 Full data dive with case studies:
callnovo.com/call-centres...
#CXEngineering #ServiceOps #ProfitFirstCX
Call Centres That Win Customers: 6 Secrets to Better Service
Discover 6 proven strategies for call centres to enhance customer service, boost loyalty, and create exceptional experiences with advanced tools and training.
callnovo.com
May 30, 2025 at 8:54 AM
💸 Call centers bleeding cash?
→ Agent authority = 98% first-call resolution ✅ (no more escalations!)
→ Predictive analytics = dodge 40% service gaps 📉← crush KPIs before they crash
👇 Full data dive with case studies:
callnovo.com/call-centres...
#CXEngineering #ServiceOps #ProfitFirstCX
→ Agent authority = 98% first-call resolution ✅ (no more escalations!)
→ Predictive analytics = dodge 40% service gaps 📉← crush KPIs before they crash
👇 Full data dive with case studies:
callnovo.com/call-centres...
#CXEngineering #ServiceOps #ProfitFirstCX
Dr. Lynn W. Phillips recently presented on #CXengineering at @ucam.edu, offering insights for students, scholars, and practitioners.
international.ucam.edu/university-n...
international.ucam.edu/university-n...
World expert, Lynn W. Phillips, lectures at UCAM on customer experience engineering
The American professor shared the competitive keys for organisations in the 21st century with students and lecturers
international.ucam.edu
October 31, 2025 at 7:27 PM
Dr. Lynn W. Phillips recently presented on #CXengineering at @ucam.edu, offering insights for students, scholars, and practitioners.
international.ucam.edu/university-n...
international.ucam.edu/university-n...