Zoho Cares
@zohocares.bsky.social
We're the support team at Zoho. If you have questions or feedback about our apps, we're always listening and happy to help!
I’m really sorry about this. We’ve shared your feedback with our team so they can get this corrected. Thanks for pointing it out. -RC
January 12, 2026 at 9:04 AM
I’m really sorry about this. We’ve shared your feedback with our team so they can get this corrected. Thanks for pointing it out. -RC
While we may have missed this opportunity, your feedback is valuable and will help us improve our support moving forward. Thank you for bringing this to our attention. -PP (2/2)
September 26, 2025 at 1:26 PM
While we may have missed this opportunity, your feedback is valuable and will help us improve our support moving forward. Thank you for bringing this to our attention. -PP (2/2)
Hey @lordofthebleak.bsky.social ! We're really sorry to hear about your experience and apologize for missing your support request. If you could kindly share your email address with us via DM, we'd like to investigate what happened and ensure it doesn't happen again. (1/2)
September 26, 2025 at 1:26 PM
Hey @lordofthebleak.bsky.social ! We're really sorry to hear about your experience and apologize for missing your support request. If you could kindly share your email address with us via DM, we'd like to investigate what happened and ensure it doesn't happen again. (1/2)
We understand how useful it would be to add alt text to each image in an album. Right now, alt text can only be added to the album as a whole. The good news is, we’re already looking into this enhancement, though we don’t have an ETA to share yet.
help.zoho.com/portal/en/kb... -RC
help.zoho.com/portal/en/kb... -RC
help.zoho.com
August 19, 2025 at 12:03 PM
We understand how useful it would be to add alt text to each image in an album. Right now, alt text can only be added to the album as a whole. The good news is, we’re already looking into this enhancement, though we don’t have an ETA to share yet.
help.zoho.com/portal/en/kb... -RC
help.zoho.com/portal/en/kb... -RC
Sorry to hear you feel this way about Zoho. We assure you that we are constantly working on improving the overall user experience. If you’re open to sharing specifics on what made the experience frustrating, our DMs are open, we’d really like to take your feedback back to our product teams. -RC
August 18, 2025 at 7:55 AM
Sorry to hear you feel this way about Zoho. We assure you that we are constantly working on improving the overall user experience. If you’re open to sharing specifics on what made the experience frustrating, our DMs are open, we’d really like to take your feedback back to our product teams. -RC
Hi Mike! Totally understand your concern. We’ve shared your feedback with our team. We agree such filters shouldn’t cause confusion or missed emails, and we’ll re-evaluate the default behavior. For now, Smart Filters can be turned off via Settings. Need help? DM us or email support@zohomail.com. ^SS
August 6, 2025 at 8:08 AM
Hi Mike! Totally understand your concern. We’ve shared your feedback with our team. We agree such filters shouldn’t cause confusion or missed emails, and we’ll re-evaluate the default behavior. For now, Smart Filters can be turned off via Settings. Need help? DM us or email support@zohomail.com. ^SS
Hi there! We're glad to hear you're excited to use Zoho Mail! Just to add, Zoho Mail does offer the option to create a filter directly from an email. You can check out how it works here: www.zoho.com/mail/help/fi... Happy emailing! 🚀
Email filters - Auto-organize emails into folders using conditions
Instructions to set filters for your mails in your Zoho Mail inbox and how to configure them to categorize the emails into separate folders.
www.zoho.com
August 6, 2025 at 7:48 AM
Hi there! We're glad to hear you're excited to use Zoho Mail! Just to add, Zoho Mail does offer the option to create a filter directly from an email. You can check out how it works here: www.zoho.com/mail/help/fi... Happy emailing! 🚀
Hi there! Only Mail, Contacts & Calendar get migrated via app-based migration. Filters aren’t included. You can export filters from your old service and import them into Zoho Mail. More info here: www.zoho.com/mail/help/fi... ^SS
Email filters - Auto-organize emails into folders using conditions
Instructions to set filters for your mails in your Zoho Mail inbox and how to configure them to categorize the emails into separate folders.
www.zoho.com
August 5, 2025 at 1:54 PM
Hi there! Only Mail, Contacts & Calendar get migrated via app-based migration. Filters aren’t included. You can export filters from your old service and import them into Zoho Mail. More info here: www.zoho.com/mail/help/fi... ^SS
Hi Mike! Sorry for the trouble caused. Zoho Mail uses Smart Filters to auto-sort emails like Notifications based on headers. You can "Exclude" or turn off Smart Filters in settings: www.zoho.com/mail/help/fi...
Need help? Feel free to DM us or email support@zohomail.com.
Need help? Feel free to DM us or email support@zohomail.com.
Email filters - Auto-organize emails into folders using conditions
Instructions to set filters for your mails in your Zoho Mail inbox and how to configure them to categorize the emails into separate folders.
www.zoho.com
August 1, 2025 at 8:41 AM
Hi Mike! Sorry for the trouble caused. Zoho Mail uses Smart Filters to auto-sort emails like Notifications based on headers. You can "Exclude" or turn off Smart Filters in settings: www.zoho.com/mail/help/fi...
Need help? Feel free to DM us or email support@zohomail.com.
Need help? Feel free to DM us or email support@zohomail.com.
The issue has been resolved. We appreciate your patience while we worked on it. -RC
July 31, 2025 at 10:15 AM
The issue has been resolved. We appreciate your patience while we worked on it. -RC
To be clear, this isn’t about politics. We’re not here to police beliefs. But when the use of our platform is perceived as harmful or offensive by the wider community, we take action. In this case, we made the decision to block the reported user.
Thanks for your understanding. <3/3> -RC
Thanks for your understanding. <3/3> -RC
July 3, 2025 at 12:26 PM
To be clear, this isn’t about politics. We’re not here to police beliefs. But when the use of our platform is perceived as harmful or offensive by the wider community, we take action. In this case, we made the decision to block the reported user.
Thanks for your understanding. <3/3> -RC
Thanks for your understanding. <3/3> -RC
However, we also understand that when something is available for free, it can occasionally be used in ways that may promote views or agendas that may be objectionable or inappropriate within a larger user community. We do take it seriously when such use is reported. <2/3>
July 3, 2025 at 12:25 PM
However, we also understand that when something is available for free, it can occasionally be used in ways that may promote views or agendas that may be objectionable or inappropriate within a larger user community. We do take it seriously when such use is reported. <2/3>
Thanks for reporting. At Zoho, we’ve always believed in making powerful tools accessible, which is why many of our services, including email, are offered free of charge, often for an unlimited period. It is a reflection of our philosophy to support users around the world. <1/2>
July 3, 2025 at 12:25 PM
Thanks for reporting. At Zoho, we’ve always believed in making powerful tools accessible, which is why many of our services, including email, are offered free of charge, often for an unlimited period. It is a reflection of our philosophy to support users around the world. <1/2>
Hi Hilary, Zoho Mail offers robust email hosting tailored for small businesses. We'd love to learn more—could you share what specific backup or email hosting features you feel need improvement. Please drop an email to support<at>zohomail<dot>com. We will be happy to assist you further. ^LG
June 26, 2025 at 12:23 PM
Hi Hilary, Zoho Mail offers robust email hosting tailored for small businesses. We'd love to learn more—could you share what specific backup or email hosting features you feel need improvement. Please drop an email to support<at>zohomail<dot>com. We will be happy to assist you further. ^LG
Hi Katie, We believe you had an issue with the Zoho Mail product recently. We would appreciate it if you could express the issue with us in brief via email to support<at>zohomail<dot>com. We will investigate the underlying cause of the problem and assist you in resolving it ^LG
June 24, 2025 at 6:34 AM
Hi Katie, We believe you had an issue with the Zoho Mail product recently. We would appreciate it if you could express the issue with us in brief via email to support<at>zohomail<dot>com. We will investigate the underlying cause of the problem and assist you in resolving it ^LG
Hi, We believe you had an issue with the Zoho Mail product recently. We would appreciate it if you could express the issue with us in brief via email to support<at>zohomail<dot>com. We will investigate the underlying cause of the problem and assist you in resolving it. ^LG
June 24, 2025 at 6:31 AM
Hi, We believe you had an issue with the Zoho Mail product recently. We would appreciate it if you could express the issue with us in brief via email to support<at>zohomail<dot>com. We will investigate the underlying cause of the problem and assist you in resolving it. ^LG
All components are now operational. The issue has been resolved, and services are back to normal.
June 23, 2025 at 4:29 PM
All components are now operational. The issue has been resolved, and services are back to normal.
Hi there! At Zoho Mail, a mobile number is required during account creation to help prevent abuse of the service & to serve as a reliable account recovery option.
Regarding the IP restriction, please DM us with more details so we can investigate and assist you further. ^SS
Regarding the IP restriction, please DM us with more details so we can investigate and assist you further. ^SS
June 18, 2025 at 1:14 PM
Hi there! At Zoho Mail, a mobile number is required during account creation to help prevent abuse of the service & to serve as a reliable account recovery option.
Regarding the IP restriction, please DM us with more details so we can investigate and assist you further. ^SS
Regarding the IP restriction, please DM us with more details so we can investigate and assist you further. ^SS
Thanks for pointing this out! “Showered” turning into “showereded” was not our finest moment. We've flagged this with the team so we can clean things up (no pun intended 🚿). -RC
June 17, 2025 at 4:40 AM
Thanks for pointing this out! “Showered” turning into “showereded” was not our finest moment. We've flagged this with the team so we can clean things up (no pun intended 🚿). -RC
We’d love to understand your experience better—feel free to DM us with the specific challenges you faced so we can improve and assist you further. <2/2> ^SS
June 16, 2025 at 3:16 PM
We’d love to understand your experience better—feel free to DM us with the specific challenges you faced so we can improve and assist you further. <2/2> ^SS
Hi Gaganpreet! Totally hear you. Just to share - Zoho Workplace does support Zia, our AI assistant integrates with OpenAI to offer smart features like writing suggestions, summaries, and more. We're actively working on expanding our AI capabilities, and some exciting updates are on the way. <1/2>
June 16, 2025 at 3:15 PM
Hi Gaganpreet! Totally hear you. Just to share - Zoho Workplace does support Zia, our AI assistant integrates with OpenAI to offer smart features like writing suggestions, summaries, and more. We're actively working on expanding our AI capabilities, and some exciting updates are on the way. <1/2>
Hi Katlin! Yes, Zoho offers a complete suite for document creation and storage. You can use Zoho Writer (documents), Zoho Sheet (spreadsheets), Zoho Show (presentations), and Zoho WorkDrive for cloud storage and collaboration—all integrated under Zoho Workplace. ^SS
June 16, 2025 at 2:06 PM
Hi Katlin! Yes, Zoho offers a complete suite for document creation and storage. You can use Zoho Writer (documents), Zoho Sheet (spreadsheets), Zoho Show (presentations), and Zoho WorkDrive for cloud storage and collaboration—all integrated under Zoho Workplace. ^SS