Ombudsman Addo launched this investigation b/c the public had serious questions about what happened & why. The findings in this report provide answers. The Ombudsman will present the report at Council next week, asking them to direct the City to implement the recommendations.

Despite the Ombudsman’s findings, the City Manager has stated that he does not accept the report and will not direct the City to implement our 14 recommendations that provide a clear path forward. We are concerned with the City Manager's stance.

We acknowledge the immense pressures facing Toronto’s shelter system, the dedication of City staff delivering shelter services in a tough time, & the need for all orders of government to address the housing crisis. But this cannot justify decisions that compromise human rights.

But this was not just a failure of process—it was a decision with profound real-life consequences.

This report underscores the vital importance of the City upholding its commitments to fairness & accountability. Decisions that affect access to critical services & housing rights must be transparent, equitable, & grounded in sound planning. In this case, the City fell short.