JoinSpace | Growth Ecosystem
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October 20, 2025 at 10:03 AM
3. DELIGHT: The "close" is not the end. It's the beginning.
A world-class post-sale experience transforms a customer into an advocate. They don't just stay, they recruit.
This is the force that makes the flywheel spin on its own.
A world-class post-sale experience transforms a customer into an advocate. They don't just stay, they recruit.
This is the force that makes the flywheel spin on its own.
October 20, 2025 at 10:03 AM
3. DELIGHT: The "close" is not the end. It's the beginning.
A world-class post-sale experience transforms a customer into an advocate. They don't just stay, they recruit.
This is the force that makes the flywheel spin on its own.
A world-class post-sale experience transforms a customer into an advocate. They don't just stay, they recruit.
This is the force that makes the flywheel spin on its own.
2. ENGAGE: The goal isn't to sell; it's to diagnose.
Go deep on their problem. Provide strategic value in every conversation. Your team stops being "vendors" and becomes "strategic advisors".
This accelerates the spin.
Go deep on their problem. Provide strategic value in every conversation. Your team stops being "vendors" and becomes "strategic advisors".
This accelerates the spin.
October 20, 2025 at 10:03 AM
2. ENGAGE: The goal isn't to sell; it's to diagnose.
Go deep on their problem. Provide strategic value in every conversation. Your team stops being "vendors" and becomes "strategic advisors".
This accelerates the spin.
Go deep on their problem. Provide strategic value in every conversation. Your team stops being "vendors" and becomes "strategic advisors".
This accelerates the spin.
1. ATTRACT: Stop pitching. Start teaching.
Attract prospects with strategic insights, not cold calls. Become an invaluable resource before they're even a lead.
This builds trust and turns the first wheel.
Attract prospects with strategic insights, not cold calls. Become an invaluable resource before they're even a lead.
This builds trust and turns the first wheel.
October 20, 2025 at 10:03 AM
1. ATTRACT: Stop pitching. Start teaching.
Attract prospects with strategic insights, not cold calls. Become an invaluable resource before they're even a lead.
This builds trust and turns the first wheel.
Attract prospects with strategic insights, not cold calls. Become an invaluable resource before they're even a lead.
This builds trust and turns the first wheel.
The flywheel puts the customer at the center.
The goal isn't to close a customer; it's to create a delighted advocate.
This model uses the momentum of happy customers to fuel a self-sustaining cycle of acquisition and growth.
The goal isn't to close a customer; it's to create a delighted advocate.
This model uses the momentum of happy customers to fuel a self-sustaining cycle of acquisition and growth.
October 20, 2025 at 10:03 AM
The flywheel puts the customer at the center.
The goal isn't to close a customer; it's to create a delighted advocate.
This model uses the momentum of happy customers to fuel a self-sustaining cycle of acquisition and growth.
The goal isn't to close a customer; it's to create a delighted advocate.
This model uses the momentum of happy customers to fuel a self-sustaining cycle of acquisition and growth.
The funnel views customers as an output. A lead enters, a deal closes, and the process ends.
It's transactional. It’s a leaky bucket.
It ignores the single most powerful force in B2B growth: the strategic value of a delighted customer.
It's transactional. It’s a leaky bucket.
It ignores the single most powerful force in B2B growth: the strategic value of a delighted customer.
October 20, 2025 at 10:03 AM
The funnel views customers as an output. A lead enters, a deal closes, and the process ends.
It's transactional. It’s a leaky bucket.
It ignores the single most powerful force in B2B growth: the strategic value of a delighted customer.
It's transactional. It’s a leaky bucket.
It ignores the single most powerful force in B2B growth: the strategic value of a delighted customer.