Not to mention customer support is a far lower-tier group than engineering and they have no way to let engineering know what is broken!
And engineering+product has zero incentive and interest to fix this
You see it with airlines, banks all the time…
Not to mention customer support is a far lower-tier group than engineering and they have no way to let engineering know what is broken!
And engineering+product has zero incentive and interest to fix this
You see it with airlines, banks all the time…