Julie Dirksen
@usablelearning.bsky.social
Big nerd about learning and behavior change. Sometimes I write books. https://usablelearning.com/the-books/
My brother is dealing with that now. I once tried to call my insurer to verify a procedure was covered and the best the rep was able to say is "I think so". I love how the entity with the least access to information (the patient) is responsible for figuring this out.
December 5, 2024 at 6:25 PM
My brother is dealing with that now. I once tried to call my insurer to verify a procedure was covered and the best the rep was able to say is "I think so". I love how the entity with the least access to information (the patient) is responsible for figuring this out.