The Property Ombudsman
@tpos.co.uk
The impartial and independent Ombudsman, resolving disputes between consumers and property businesses since 1990. www.tpos.co.uk
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The Property Ombudsman
@tpos.co.uk
· Jul 21
Do you follow all our social channels? Find us on most platforms for the latest news, advice and developments to our independent service.
We were in London to attend this year's The Negotiator Conference. It was great to meet with property professionals and discuss how we support businesses to deliver high standards of service to their customers.
December 1, 2025 at 3:30 PM
We were in London to attend this year's The Negotiator Conference. It was great to meet with property professionals and discuss how we support businesses to deliver high standards of service to their customers.
Independent estate agent Michelle Roper, in Northumberland, has passed our compliance audit on first inspection. We audit more than 2,000 businesses each year to make sure they have certain measures in place to protect consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
November 28, 2025 at 12:02 PM
Independent estate agent Michelle Roper, in Northumberland, has passed our compliance audit on first inspection. We audit more than 2,000 businesses each year to make sure they have certain measures in place to protect consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
We'll be at The Negotiator Conference tomorrow - come and say hello! 👋 Stop by stand 24 to find out how we support property businesses to promote best practice and resolve issues early.
#thenegotiatorconference
#thenegotiatorconference
November 27, 2025 at 9:30 AM
We'll be at The Negotiator Conference tomorrow - come and say hello! 👋 Stop by stand 24 to find out how we support property businesses to promote best practice and resolve issues early.
#thenegotiatorconference
#thenegotiatorconference
Our policy manager Charlotte was invited to attend the Federation of Private Residents' Associations Annual Conference & AGM, where she was able to meet FPRA members and hear about the issues that are important to them.
FPRA has provided support and guidance to its members since 1971.
FPRA has provided support and guidance to its members since 1971.
November 19, 2025 at 9:30 AM
Our policy manager Charlotte was invited to attend the Federation of Private Residents' Associations Annual Conference & AGM, where she was able to meet FPRA members and hear about the issues that are important to them.
FPRA has provided support and guidance to its members since 1971.
FPRA has provided support and guidance to its members since 1971.
The Renters' Rights Act will be put into action next year and aims to improve the current system for both the 11 million private renters and the 2.3 million landlords in England.
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
November 17, 2025 at 1:00 PM
The Renters' Rights Act will be put into action next year and aims to improve the current system for both the 11 million private renters and the 2.3 million landlords in England.
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
The Government has now released its roadmap for the rollout of the Renters' Rights Act 2025 (linked below).
The Government has launched a new guidance campaign to help landlords prepare for the changes that will be introduced on 1 May 2026 as part of the Renters' Rights Act.
Find out more: housinghub.campaign.gov.uk/renting-is-c...
Find out more: housinghub.campaign.gov.uk/renting-is-c...
Renting is Changing
Landlords, you will need to get on top of these important changes. they will effect how you manage your tenancies. read the guidance at gov.uk/rentingischanging
housinghub.campaign.gov.uk
November 17, 2025 at 12:01 PM
The Government has launched a new guidance campaign to help landlords prepare for the changes that will be introduced on 1 May 2026 as part of the Renters' Rights Act.
Find out more: housinghub.campaign.gov.uk/renting-is-c...
Find out more: housinghub.campaign.gov.uk/renting-is-c...
We carry out compliance audits to check that businesses are following best practice. This week, we're highlighting Vorbild Property Management for passing our audit and being compliant on first inspection.
Find out more about our audit process: www.tpos.co.uk/businesses/c...
Find out more about our audit process: www.tpos.co.uk/businesses/c...
November 14, 2025 at 9:01 AM
We carry out compliance audits to check that businesses are following best practice. This week, we're highlighting Vorbild Property Management for passing our audit and being compliant on first inspection.
Find out more about our audit process: www.tpos.co.uk/businesses/c...
Find out more about our audit process: www.tpos.co.uk/businesses/c...
Our head of assessment and dispute resolution Gemma Adams recently spoke at the National Landlord Investment Show about the Renters' Rights Act. As part of a panel, Gemma discussed the opportunities and challenges it will bring for landlords.
November 11, 2025 at 10:00 AM
Our head of assessment and dispute resolution Gemma Adams recently spoke at the National Landlord Investment Show about the Renters' Rights Act. As part of a panel, Gemma discussed the opportunities and challenges it will bring for landlords.
We’re looking forward to welcoming members of our Industry and Consumer Forums to the QEII Centre in London this week. We'll be discussing key topics affecting consumers and businesses, such as the Renters' Rights Act and home buying and selling reform.
November 10, 2025 at 2:15 PM
We’re looking forward to welcoming members of our Industry and Consumer Forums to the QEII Centre in London this week. We'll be discussing key topics affecting consumers and businesses, such as the Renters' Rights Act and home buying and selling reform.
Congratulations to all this year’s winners at the EA Masters. TPO-registered businesses won 21 award categories, including Sales Agency of the Year, Lettings Agency of the Year and Sales & Letting Agency of the Year. 🎉
November 5, 2025 at 10:57 AM
Congratulations to all this year’s winners at the EA Masters. TPO-registered businesses won 21 award categories, including Sales Agency of the Year, Lettings Agency of the Year and Sales & Letting Agency of the Year. 🎉
Did you know that we carry out audits to check that businesses have safeguards in place for consumers? This week, we're highlighting independent estate agent Jason Kates, based in Surrey, for passing our compliance audit on first inspection.
October 31, 2025 at 9:31 AM
Did you know that we carry out audits to check that businesses have safeguards in place for consumers? This week, we're highlighting independent estate agent Jason Kates, based in Surrey, for passing our compliance audit on first inspection.
The Renters' Rights Act has now become law, representing a major milestone in housing reform. The Act aims to ensure a fairer, safer and more secure private rented sector and will be delivered through additional laws.
You can learn more in the government's guide to Renters' Rights (linked below).
You can learn more in the government's guide to Renters' Rights (linked below).
October 28, 2025 at 9:31 AM
The Renters' Rights Act has now become law, representing a major milestone in housing reform. The Act aims to ensure a fairer, safer and more secure private rented sector and will be delivered through additional laws.
You can learn more in the government's guide to Renters' Rights (linked below).
You can learn more in the government's guide to Renters' Rights (linked below).
Nationally, more than seven million people are estimated to have been deceived by a scam in the past 12 months.
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
October 22, 2025 at 1:32 PM
Nationally, more than seven million people are estimated to have been deceived by a scam in the past 12 months.
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
If you’ve been scammed:
👉 Talk to your bank or card
👉 Report the scam to Action Fraud on 0300 123 204
👉 You can also contact the Citizens Advice Consumer Service
Our policy manager Charlotte attended the TPI Annual Conference and met with property professionals and organisations, including the Federation of Private Residents Associations.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
October 21, 2025 at 2:17 PM
Our policy manager Charlotte attended the TPI Annual Conference and met with property professionals and organisations, including the Federation of Private Residents Associations.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
It was an insightful event with sessions on property manager qualifications, risk management and future tenure reform.
Do you follow all our social channels? Find us on most platforms, including Bluesky for the latest news, advice and developments to our independent service.
October 20, 2025 at 9:02 AM
Do you follow all our social channels? Find us on most platforms, including Bluesky for the latest news, advice and developments to our independent service.
Award Property Management, based in Cambridge, has passed our audit and was compliant on first inspection. We carry out more than 2,000 proactive audits each year to make sure that businesses have certain safeguards in place for consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
October 17, 2025 at 11:02 AM
Award Property Management, based in Cambridge, has passed our audit and was compliant on first inspection. We carry out more than 2,000 proactive audits each year to make sure that businesses have certain safeguards in place for consumers.
www.tpos.co.uk/businesses/c...
www.tpos.co.uk/businesses/c...
Reposted by The Property Ombudsman
This is everything you need to know about how much energy bills are going up along with Ofgem's energy price cap – and where to get help.
Energy bills to rise in UK as price cap increases. Here's how to get help
www.bigissue.com
October 16, 2025 at 8:18 PM
This is everything you need to know about how much energy bills are going up along with Ofgem's energy price cap – and where to get help.
Reposted by The Property Ombudsman
🕝 #HouseOfLords from 2.30pm includes:
🟥 deforestation
🟥 refugee family reunion scheme
🟥 preventing prisoners from reoffending
🟥 Jaguar Land Rover cyber attack
🟥 #RentersRightsBill
🟥 #CitizenshipBill
➡️ See full schedule and watch online
www.parliament.uk/business/new...
🟥 deforestation
🟥 refugee family reunion scheme
🟥 preventing prisoners from reoffending
🟥 Jaguar Land Rover cyber attack
🟥 #RentersRightsBill
🟥 #CitizenshipBill
➡️ See full schedule and watch online
www.parliament.uk/business/new...
October 14, 2025 at 8:45 AM
🕝 #HouseOfLords from 2.30pm includes:
🟥 deforestation
🟥 refugee family reunion scheme
🟥 preventing prisoners from reoffending
🟥 Jaguar Land Rover cyber attack
🟥 #RentersRightsBill
🟥 #CitizenshipBill
➡️ See full schedule and watch online
www.parliament.uk/business/new...
🟥 deforestation
🟥 refugee family reunion scheme
🟥 preventing prisoners from reoffending
🟥 Jaguar Land Rover cyber attack
🟥 #RentersRightsBill
🟥 #CitizenshipBill
➡️ See full schedule and watch online
www.parliament.uk/business/new...
The Government is seeking your views on new guidance to support estate agents with their legal responsibility to provide potential buyers with relevant (material) information during home sales.
October 13, 2025 at 7:30 AM
The Government is seeking your views on new guidance to support estate agents with their legal responsibility to provide potential buyers with relevant (material) information during home sales.
As part of National Customer Service Week, Jennifer and Amy in the team were invited by one of our registered businesses to share their insight about handling complaints. Jennifer and Amy shared tips for communicating with consumers based on casework examples. #NCSW2025
October 10, 2025 at 11:12 AM
As part of National Customer Service Week, Jennifer and Amy in the team were invited by one of our registered businesses to share their insight about handling complaints. Jennifer and Amy shared tips for communicating with consumers based on casework examples. #NCSW2025
Today is World Homeless Day and we're proud to support the Crisis charity's work by raising funds and awareness.
Here's their advice on how to support someone facing homelessness...
www.crisis.org.uk/ending-homel...
Here's their advice on how to support someone facing homelessness...
www.crisis.org.uk/ending-homel...
How to help someone experiencing homelessness | Crisis UK
Homelessness is an issue affecting at least 320,000 households in England alone. Find out how you can help someone who is experiencing homelessness here.
www.crisis.org.uk
October 10, 2025 at 8:06 AM
Today is World Homeless Day and we're proud to support the Crisis charity's work by raising funds and awareness.
Here's their advice on how to support someone facing homelessness...
www.crisis.org.uk/ending-homel...
Here's their advice on how to support someone facing homelessness...
www.crisis.org.uk/ending-homel...
Today is Ombuds Day 2025: Empowering Voices, Resolving Challenges. This year, the focus is to celebrate the vital role Ombudsman offices play in protecting the public, strengthening accountability, and driving better services.
#OmbudsDay2025 #OmbudsGuideUK #EmpoweringVoices #ResolvingChallenges
#OmbudsDay2025 #OmbudsGuideUK #EmpoweringVoices #ResolvingChallenges
October 9, 2025 at 8:01 AM
Today is Ombuds Day 2025: Empowering Voices, Resolving Challenges. This year, the focus is to celebrate the vital role Ombudsman offices play in protecting the public, strengthening accountability, and driving better services.
#OmbudsDay2025 #OmbudsGuideUK #EmpoweringVoices #ResolvingChallenges
#OmbudsDay2025 #OmbudsGuideUK #EmpoweringVoices #ResolvingChallenges
The Government has today published a consultation on a range of measures aimed at simplifying home buying and reducing the risk of sales falling through.
Home buying and selling reform
This consultation seeks views on proposals to improve the home buying and selling process.
www.gov.uk
October 6, 2025 at 8:34 AM
The Government has today published a consultation on a range of measures aimed at simplifying home buying and reducing the risk of sales falling through.
We carry out compliance audits to check that property businesses are operating in line with best practice. This week, we're highlighting SHS Property Solutions, based in Wiltshire, for passing our audit on first inspection.
October 3, 2025 at 10:30 AM
We carry out compliance audits to check that property businesses are operating in line with best practice. This week, we're highlighting SHS Property Solutions, based in Wiltshire, for passing our audit on first inspection.
Our policy manager Charlotte shared a presentation with the Jersey Estate Agents Association this week outlining the latest casework trends.
September 26, 2025 at 9:52 AM
Our policy manager Charlotte shared a presentation with the Jersey Estate Agents Association this week outlining the latest casework trends.