It’s gonna be great to have you around the office at GDS. I’m in most days.

I’m going in July with my daughter to celebrate her GCSE finishing. I will hit you up for top tips.

Yeah. Also the reason why scaling any automation within an operational org of any kind is so hard. Most orgs are people systems, able to flexibly navigate red lights breaking down. The more automation, the less people that know how to navigate failure. The org becomes efficient but brittle.

Yes and a job is not for the person in the job. The job is for the person receiving the product/service at the end.

Yup. A council told me about their new AI system for parking fines that helps users write letters challenging the fine and then helps the council write responses to them. Services will be flattened. The interface is the permissions layer - The terms and conditions tick box we all currently ignore.

Or is it UN?

Worth every penny of EU funding.

Bootleg services

Read it: really great piece. Thanks for taking time to articulate it so well.

Yes they are. Looking forward to reading.

I’m working that out.

Thanks Himal, all really useful. Those two sides being simpatico seems to me to be so obvious. But maybe that’s because I’ve operated across them both.

Yeah, nice!

I’ve noticed loads. There wil be a counter move at some point - a thing that authenticates human provenance. Fetishisation of key strokes.
In response to the concrete ‘realism’ of the photograph, artists went abstract and surreal.

Omg I love this. More! Can you dial it up to 11?

Quite. Also, most importantly, you should be travelling business class because you are a dapper gent. Have they seen your jacket?

Thanks mate